Slide-deck from talk at BAEA EA Cafe, Heverlee, Belgium, 26 September 2013
Where do people fit within enterprise-architecture? This slidedeck explores why we need to include people-issues and people-themes in our EA, and gives a set of practical exercises on how to do this, using standard EA methods.
.NET Conf 2023 was huge with the release of .NET 8, .NET Aspire, and C# 12. There were perf improvements, enhancements to Blazor and Maui, and Entity Framework got some awesome JSON improvements.
This presentation summarizes the day one content including .NET 8 perf improvements, Blazor, MAUI, AI, Cloud Native,
Aspire, and Entity Framework.
Presentation for the IASA January 2016 eSummit on business-architecture - see http://iasaglobal.org/monthly-esummit/
Exploring the context of business-architecture: upwards to the big-picture, downwards to implementation, sideways to connections and qualities, and avoiding design-mistakes that take us backward to business-models that really don't work...
apidays LIVE Australia 2021 - Composing a Headless and Composable Commerce Ar...apidays
apidays LIVE Australia 2021 - Accelerating Digital
September 15 & 16, 2021
Composing a Headless and Composable Commerce Architecture
Yi Zhuang Chew, Solutions Engineer at Commercetools
Document en Français concernant la démarche ArchiMate.
De l’usage de la couche Physique de la démarche ArchiMate® et de son intégration avec les couches Métier et Système d’information
.NET Conf 2023 was huge with the release of .NET 8, .NET Aspire, and C# 12. There were perf improvements, enhancements to Blazor and Maui, and Entity Framework got some awesome JSON improvements.
This presentation summarizes the day one content including .NET 8 perf improvements, Blazor, MAUI, AI, Cloud Native,
Aspire, and Entity Framework.
Presentation for the IASA January 2016 eSummit on business-architecture - see http://iasaglobal.org/monthly-esummit/
Exploring the context of business-architecture: upwards to the big-picture, downwards to implementation, sideways to connections and qualities, and avoiding design-mistakes that take us backward to business-models that really don't work...
apidays LIVE Australia 2021 - Composing a Headless and Composable Commerce Ar...apidays
apidays LIVE Australia 2021 - Accelerating Digital
September 15 & 16, 2021
Composing a Headless and Composable Commerce Architecture
Yi Zhuang Chew, Solutions Engineer at Commercetools
Document en Français concernant la démarche ArchiMate.
De l’usage de la couche Physique de la démarche ArchiMate® et de son intégration avec les couches Métier et Système d’information
Découvrez Scoop.it Entreprise, solution qui permettra à votre entreprise de montrer son leadership dans son domaine, de faire une veille stratégique de son marché ou de sa concurrence ou encore de gérer l'intelligence collective au sein de l'entreprise.
An Empathy Map is a key User Centered Design tool that provides the ability to take off our shoes and get into the users in order to recognize other modes of behavior, thoughts, emotions or views
Chiffrer - Evaluer la charge d'une activité ou d'un projetCOMPETENSIS
Quelques bonnes pratiques et principes pour savoir évaluer la charge d'une activité ou d'un projet.
Ce sont les supports d'un cours effectué dans une école d'ingé.
Exigences de qualité des systèmes / logicielsPierre
Présentation visant les objectifs suivants:
- Objectifs généraux:
-- Réduire les pertes (reworks), la difficulté et le risque d’échec de nos projets TI
-- Améliorer la qualité de nos TI (systèmes / logiciels)
- Objectifs spécifiques:
-- Présenter les normes et exigences de qualité des systèmes / logiciels selon ISO/IEC
-- Améliorer nos exigences de qualité, pour l’atteinte des objectifs généraux ci-dessus mentionnés
What is a Digital Twin? Why is it another point of view of the IoT stack in Azure. Which are the features? How does it relates to IoT Hub and other Azure IoT services?
How to develop and govern a Technology Strategy in 10 weeksLeo Barella
This presentation covers the organizational layout, EA Services and EA Governance processes necessary to develop and govern a technology strategy effectively.
Keynote from Australasian Enterprise Architecture Conference, Sydney, 19 October 2015
http://enterprisearchitectureconference.com.au/
What is it that makes an enterprise into an enterprise? The answer is a story…
Most current approaches to enterprise-architecture start from technology – which works well enough if you are only working on the technology itself. But as enterprise-architecture expands outward into the business, or we need to work on ‘digital transformation’ where people and their needs necessarily come to the fore, a technology centred approach starts to show its limitations.
This lively session introduces a complementary, more people-oriented approach to enterprise-architecture, built around a concept of ‘the enterprise as story’. We’ll explore:
• what story is, in the context for enterprise-architecture
• how story acts as a unifying theme for the architecture
• how to identify and develop the enterprise-story
• how story underlies enterprise values and principles
• how story provides guidance and governance for information-architecture, technology-architecture, digital-transformation and service-design
After this session, you’ll see your architecture with new eyes – open to new possibilities and new ways to engage with all of your stakeholders in the broader business. Share and Enjoy!
A summary of the basic principles of design thinking, human centered innovation and its application to strategy. Created by Natalie Nixon of Figure 8 Thinking.
Next Generation IT Operating Models and IT4ITSukumar Daniel
In a world driven by Disruption, IT Departments are seeking ways to systematically transform their ways of working to transform from an Automobile mechanic Shop Operating Model to a Customisation Studio.
This requires the adoption of next generation Service Oriented IT Operating Model, this paper examines how IT4IT is an important part of the Transformation Tool Kit that can be used by organisations to make the changes required to face the future with confidence.
(Last change, July 2: Removed as beyond most teams' scope Eyetracking Study, Clickstream Analysis, Usability Benchmarking; Added Live-Data Prototypes, Demand Validation Test, Wizard of Oz Tests)
For our teams tasked with building products and features for The New York Times, we face a common challenge with many: how do we figure out what’s worth spending our time on?
The answer seems straightforward: test your ideas with real customers, leveraging the expertise of your product, UX, and engineering talent. Figure out the smallest test that you can come up with to test a specific hypothesis, gather data and insights, and keep iterating on it until you know whether the problem is real and your solution will prove valuable, usable, and feasible.
As part of our efforts to adopt such a data-driven, experimental approach to product development, we recently kicked off a product discovery pilot program. Small, cross-functional teams were paired with coaches and facilitators over a six week period to demonstrate how product discovery and Lean Startup techniques could work for real-world customer opportunities at The New York Times.
One of the first things that we learned about the process from our participants was that they wanted a "toolkit" - something to help them figure out what they should be doing, asking or making to get as quickly as possible towards the validated learning, prototypes and user tests that would have the most impact.
To help the facilitate the learning process for our dual-track Agile teams, the Product Architecture team here at The Times (Christine Yom, Jim Lamiell, Josh Turk, Priya Ollapally, and Al Ming) built a "Product Discovery Activity Guide" that rolled up activities, exercises, and testing techniques from all our favorite thought leaders.
This included brainstorming exercises from Gamestorming and Innovation Games, testing techniques from traditional user research, and rapid test-and-learn tactics from Google Ventures, Eric Ries (The Lean Startup), Jeff Gothelf (Lean UX), Steve Blank (Customer Development) and our spirit guide, Marty Cagan (Inspired), among others.
Our goal was to make it a tool not just for learning how to get started, but to be a living document for teams to share knowledge about the process itself. What techniques worked and didn't work? What tactics did they learn elsewhere that might be worth sharing with the rest of the company?
We hope you find it useful, and whether you’d like to share with us what you’re doing with it, or you have suggestions (big or small) to improve it for future product generations, please let us know! (nyt.tech.productarchitecture@nytimes.com)
Al Ming
July 2015
Introduction to reasoning and design thinking.
Reasoning is associated with thinking, cognition, and intellect.
Design thinking is a deeply human process that taps into abilities we all have but get overlooked by more conventional problem-solving practices.
This is the first of a three part series that hopes to shed light on innovation and the future of the agency.
The series will cover three areas;
1. The new rules of engagement: how the Internet has changed the way we innovate and think about creativity
2. Redefining talent: the recasting of roles and personal development within an agency
3. The economic engine: the slow death of the annual fee and what comes next.
adobe, advertising, broadband, earned media, Facebook, flash, innovation, marketing, own media, paid media, play-ability, talk-ability, us-ability, video
Découvrez Scoop.it Entreprise, solution qui permettra à votre entreprise de montrer son leadership dans son domaine, de faire une veille stratégique de son marché ou de sa concurrence ou encore de gérer l'intelligence collective au sein de l'entreprise.
An Empathy Map is a key User Centered Design tool that provides the ability to take off our shoes and get into the users in order to recognize other modes of behavior, thoughts, emotions or views
Chiffrer - Evaluer la charge d'une activité ou d'un projetCOMPETENSIS
Quelques bonnes pratiques et principes pour savoir évaluer la charge d'une activité ou d'un projet.
Ce sont les supports d'un cours effectué dans une école d'ingé.
Exigences de qualité des systèmes / logicielsPierre
Présentation visant les objectifs suivants:
- Objectifs généraux:
-- Réduire les pertes (reworks), la difficulté et le risque d’échec de nos projets TI
-- Améliorer la qualité de nos TI (systèmes / logiciels)
- Objectifs spécifiques:
-- Présenter les normes et exigences de qualité des systèmes / logiciels selon ISO/IEC
-- Améliorer nos exigences de qualité, pour l’atteinte des objectifs généraux ci-dessus mentionnés
What is a Digital Twin? Why is it another point of view of the IoT stack in Azure. Which are the features? How does it relates to IoT Hub and other Azure IoT services?
How to develop and govern a Technology Strategy in 10 weeksLeo Barella
This presentation covers the organizational layout, EA Services and EA Governance processes necessary to develop and govern a technology strategy effectively.
Keynote from Australasian Enterprise Architecture Conference, Sydney, 19 October 2015
http://enterprisearchitectureconference.com.au/
What is it that makes an enterprise into an enterprise? The answer is a story…
Most current approaches to enterprise-architecture start from technology – which works well enough if you are only working on the technology itself. But as enterprise-architecture expands outward into the business, or we need to work on ‘digital transformation’ where people and their needs necessarily come to the fore, a technology centred approach starts to show its limitations.
This lively session introduces a complementary, more people-oriented approach to enterprise-architecture, built around a concept of ‘the enterprise as story’. We’ll explore:
• what story is, in the context for enterprise-architecture
• how story acts as a unifying theme for the architecture
• how to identify and develop the enterprise-story
• how story underlies enterprise values and principles
• how story provides guidance and governance for information-architecture, technology-architecture, digital-transformation and service-design
After this session, you’ll see your architecture with new eyes – open to new possibilities and new ways to engage with all of your stakeholders in the broader business. Share and Enjoy!
A summary of the basic principles of design thinking, human centered innovation and its application to strategy. Created by Natalie Nixon of Figure 8 Thinking.
Next Generation IT Operating Models and IT4ITSukumar Daniel
In a world driven by Disruption, IT Departments are seeking ways to systematically transform their ways of working to transform from an Automobile mechanic Shop Operating Model to a Customisation Studio.
This requires the adoption of next generation Service Oriented IT Operating Model, this paper examines how IT4IT is an important part of the Transformation Tool Kit that can be used by organisations to make the changes required to face the future with confidence.
(Last change, July 2: Removed as beyond most teams' scope Eyetracking Study, Clickstream Analysis, Usability Benchmarking; Added Live-Data Prototypes, Demand Validation Test, Wizard of Oz Tests)
For our teams tasked with building products and features for The New York Times, we face a common challenge with many: how do we figure out what’s worth spending our time on?
The answer seems straightforward: test your ideas with real customers, leveraging the expertise of your product, UX, and engineering talent. Figure out the smallest test that you can come up with to test a specific hypothesis, gather data and insights, and keep iterating on it until you know whether the problem is real and your solution will prove valuable, usable, and feasible.
As part of our efforts to adopt such a data-driven, experimental approach to product development, we recently kicked off a product discovery pilot program. Small, cross-functional teams were paired with coaches and facilitators over a six week period to demonstrate how product discovery and Lean Startup techniques could work for real-world customer opportunities at The New York Times.
One of the first things that we learned about the process from our participants was that they wanted a "toolkit" - something to help them figure out what they should be doing, asking or making to get as quickly as possible towards the validated learning, prototypes and user tests that would have the most impact.
To help the facilitate the learning process for our dual-track Agile teams, the Product Architecture team here at The Times (Christine Yom, Jim Lamiell, Josh Turk, Priya Ollapally, and Al Ming) built a "Product Discovery Activity Guide" that rolled up activities, exercises, and testing techniques from all our favorite thought leaders.
This included brainstorming exercises from Gamestorming and Innovation Games, testing techniques from traditional user research, and rapid test-and-learn tactics from Google Ventures, Eric Ries (The Lean Startup), Jeff Gothelf (Lean UX), Steve Blank (Customer Development) and our spirit guide, Marty Cagan (Inspired), among others.
Our goal was to make it a tool not just for learning how to get started, but to be a living document for teams to share knowledge about the process itself. What techniques worked and didn't work? What tactics did they learn elsewhere that might be worth sharing with the rest of the company?
We hope you find it useful, and whether you’d like to share with us what you’re doing with it, or you have suggestions (big or small) to improve it for future product generations, please let us know! (nyt.tech.productarchitecture@nytimes.com)
Al Ming
July 2015
Introduction to reasoning and design thinking.
Reasoning is associated with thinking, cognition, and intellect.
Design thinking is a deeply human process that taps into abilities we all have but get overlooked by more conventional problem-solving practices.
This is the first of a three part series that hopes to shed light on innovation and the future of the agency.
The series will cover three areas;
1. The new rules of engagement: how the Internet has changed the way we innovate and think about creativity
2. Redefining talent: the recasting of roles and personal development within an agency
3. The economic engine: the slow death of the annual fee and what comes next.
adobe, advertising, broadband, earned media, Facebook, flash, innovation, marketing, own media, paid media, play-ability, talk-ability, us-ability, video
MQ Infrastructure of Today & Tomorrow: Security & High Availability with MQ 7.1, MQ AMS & MQ FTE
Presentation by Prolifics Practice Director AJ Aronoff.
proces- en informatie architectuur gemeente Nuth gebaseerd op visiedocumenten programma Vraaggerichte Dienstverlening Nuth, dienstverleningsconcept KCC en model GEMMA.
Serving the story: how process-management and enterprise-architecture work together in the overall enterprise.
Presentation and practical-exercises for BPM Portugal conference, April 2013.
How to apply the Agile approach to TOGAF®.
AGENDA
• Goals of the workshop
• Essence of Agile
• Mapping agile approach to the TOGAF® ADM
• Mapping agile practices to the TOGAF® ADM
• Review of selected techniques
• Architecture iteration simulation workshop (executing the iterations).
IBM WebSphere MQ V8 Security Features: Deep DiveMorag Hughson
This presentation takes a detailed look at three features in the newly announced IBM WebSphere MQ V8 product: Hostnames in CHLAUTH; Changes for Channels using SSL/TLS Certificates; and User ID & Password Connection Authentication. Full notes pages are provided.
Attracting, retaining and getting the best from your architectsTetradian Consulting
Meetup sessions at x:pand Melbourne and x:pand Sydney, October 2015
(hosted by x:pand and Australasian Architecture Network)
The Australasian Architecture Network has hosted a number of recent meet ups aimed at educating talented people across a range of new technologies and technical areas. This time we’re looking at something much more important, the people. In particular it will focus on how you can get the best from the Architects in your business and how they can deliver the best results to you.
It will look at the age old debate which always exists in this field between art and science, the creative vs. the coder. What types of projects require what types of people and how do you get the best results from such a diverse range of individuals.
Slidedeck from Conferenz IT&EA Conference, Auckland, New Zealand, July 2016; also an extended version of slidedeck for IASA Architecture Summit, Dublin, Ireland, July 2016
This provides an overview of whole-enterprise architecture, and how it differs from and extends classic IT-centric 'enterprise'-architecture. It also provides a practical overview of methods, including three worked-examples.
How do we explore the context for a business-architecture? Short-answer: raid the kids' toy-box!
This slidedeck provides a practical overview of how to explore and identify service-context or business-context, whilst developing a business-architecture. The key theme here is that it's easier to engage people in architecture-development if we make it both fun and thought-provoking, in an immediate, tangible way. As shown in the slidedeck, tools to do this include a wooden train-set and a Victorian toy-theatre - cheap, easily-obtainable and directly practical. Share And Enjoy!
Slidedeck for presentation at IASA-ITARC conference, London, 25 November 2016 - http://iasaglobal.org/itarc-london/
(Note: This is a big slidedeck - almost 75Mb. It'll take some time to download. But worth it, I trust!)
Enterprise Architecture: Perspectives, conflicts and how to resolve themTetradian Consulting
Slidedeck for Brighttalk webinar, 06 December 2017
Enterprise-architecture used to be about IT and not much else: but not any more. These days, enterprise-architects in digital-transformation and the like must negotiate an ever-expanding maze of perspectives and conflicts across every aspect of the organisation and beyond.
So how do we resolve those conflicts, and identify the common factors across the perspectives that link everyone together? This seminar introduces some practical, proven approaches that can help architects explore any change-context, and lead them to the solutions they need.
Slidedeck for IASA / Irish Computer Society IT-architecture conference 'Show me the money!'
(Don't worry too much about the title - the talk is actually about the relation between money and value, and why value, values and trust are actually the core concerns for any enterprise-architecture.)
My presentation for Open Group London #ogLON enterprise-architecture conference, October 2013
Classic enterprise-architectures seem to focus mainly on IT and replicable IT-based processes. By contrast, many business-contexts such as healthcare, recruitment, education, customer-service and retail, all need to emphasise 'mass-uniqueness' - individual difference or uniqueness at scale. This slidedeck explores some of the themes and techniques that can be used to develop enterprise-architectures with appropriate balance between 'same' and 'different'.
Presentation at Open Day on Enterprise-Architecture and Systems-Thinking, London, 21 October 2104, for SCiO (Systems and Cybernetics in Organisations) http://scio.org.uk/
This used my development-work on the Enterprise Canvas framework as a worked-example of how we might create tools to bridge the gaps between enterprise-architecture and systems-thinking, in support of organisations' needs.
(This slidedeck also provides a useful overview and primer for Enterprise Canvas itself.)
Disintegrated EA? - how to fight against fragmentation of the architecture
What are the factors that cause fragmentation of an enterprise-architecture? And what can we do about them? Focussing more on the human-factors in enterprise-architecture, this presentation explores a set of meta-disciplines that can be used to guide EA practice - and 'Seven Sins of Dubious Discipline' that can lead us astray!
Presentation at Integrated-EA 2016, London, 2 March 2016
Integrated-EA http://www.integrated-ea.com/ is a conference on enterprise-architecture in Defence and related contexts - hence the military flavour of some of the content and visual-jokes in the slidedeck.
(In case the number of slides here causes you some concern: yes, it's almost 200 slides, but it's fast-paced - it all fits into a 30-minute conference-slot.)
A 'mini-workshop' on insights from current developments and practice in enterprise-architecture (BCS-EA conference, London, October 2012)
The main part of the presentation is split into eight 'chunks', each tackling a single 'lesson-learnt' from trying to explain EA themes to others in real-world EA practice. Each 'chunk' is timed as around two minutes of background and overview (the bulk of the slides, between the respective 'Challenge' and 'Practice'), and then four minutes pair-discussion around the questions summarised on the respective 'Practice' slide. With two minutes at the start for overall lead-in, and ten minutes at the end for general discussion about what came up for participants during the Practice sections, this fits exactly into a one-hour time-slot.
(See http://www.slideshare.net/tetradian/lessonslearnt-in-ea-articulation-worksheet for the associated worksheet.)
Slidedeck for keynote at Enterprise Architektura conference, Prague, 2 November 2017 - http://archforum.eu/
A unique reflection on different views of architecture. How to eliminate fears of change, work with cultural stereotypes, and how architecture is related to Czech black-humour and why we have a tendency, as architects, to cut ourselves down. Also, how the architect should prepare the 'battle-plan' and how to succeed in the fight itself.
(Description above adapted from original Czech text in the conference programme, via Google Translate - see http://archforum.eu/agenda/ .)
Explaining SSI to C-suite executives, and anyone else for that matterSSIMeetup
https://ssimeetup.org/explaining-ssi-c-suite-executives-anyone-else-john-phillips-webinar-48/
John Phillips from 460degrees in Australia has been exploring with his team for more than two years for a way to describe Self-Sovereign Identity (SSI) that was easy to understand. We think he has found a good method to make SSI easy to understand for any C-suite executive and business people that goes beyond the technology.
John published a video in late 2019 that we found deeply insightful and we have invited him to share this with the SSI Meetup audience. This demo has been going down amazingly well with audiences from c-suite technology execs to design students.
This approach quite literally animates the discussion. People add other objects into the mix, move things around, ask relevant, insightful, questions.
John will share the learnings he is gaining from University research, as well as the results of work in supporting capstone projects for higher education students, and how this has led us to a storytelling model to explain SSI.
BCCON 2014 - Social Business: The irresistible force to overcome immovable ob...Stuart McIntyre
The presentation I delivered to the Business Connect event in Hamburg, Germany on 19th March 2014, discussing how to overcome reasonable individual objections to Social Business and Collaboration software solutions.
Presentation held on 26.09.2019 at the "Digital Workplace and Employee Experience Summit" in Berlin (Germany)
HUMANIZING THE DIGITAL WORKPLACE: REINFORCING CULTURE, TAPPING INTO THE POWER OF EMPLOYEES & ENCOURAGING CONTINUOUS
IMPROVEMENT
Some of the key challenges in enterprise-architecture revolve around designing for uncertainty. This presentation for the Integrated-EA 2013 conference (Defence-oriented enterprise-architecture) explores four 'anarchist' principles that can be used for guidance in those challenges:
#1: There are no rules - only guidelines;
#2: There are no rights - only responsibilities
#3: Money doesn't matter - but values do
#4: Adaptability is everything - but don't forget the values
Why do enterprise-architecture fail? Three of the most common causes are:
-- Blurring between the distinct rolesof architecture and design
-- Starting architecture too lateand/or finishing too early in the process for making something real
-- Placing arbitrary constraintson content, scope and/or scale
Each of these errors causes the architecture to fragment and then fail.
In this slidedeck, we explore the causes for each of these errors, why they occur, the effects that the errors have, and what to do to avoid them.
As enterprise architecture expands outward towards the full whole-enterprise scope, what tools and methods will we need?
Presentation for IQPC Enterprise Architecture Summit, Sydney, 20-21 April 2021.
(This slidedeck includes extensive links to further sources of information - blog-posts, videos and other slidedecks.)
What is data-driven architecture? And if we use one, what data should we use to drive it?
A data-driven architecture should provide many real advantages - timeliness, self-adapting to change, and more anchored in the real-world context. Yet we can only reach those advantages when we have the right data - so how do we identify the right data to use?
The danger with ‘data-driven’ is that it often points us towards the wrong end of that challenge - the ‘What’ of the data, rather than the ‘Why’ and ‘How’ that underpins the architecture itself. For example, one common trap is saying “We have this data-source: how can we use it in our architecture?” - the classic architecture-error called ‘solutioneering’.
Instead, we need to start our architecture at the other end, moving from stakeholders to story to solution. In this webinar we’ll re-purpose the classic DIKW set - data information, knowledge, wisdom - to help us make sense of how a data-driven architecture actually operates, and thence point us towards the data-sources and sensors that we need to make it all work.
(Webinar for The Bridge / MongoDB, organised by Andrew Blades, Sydney, Australia, 06 August 2020.)
Webinar on power, leadership and change, for the Strategy, Execution and Leadership meetup, Adelaide, July 2020
For more details on the Strategy, Execution and Leadership meetup, see https://www.meetup.com/StrategyExecutionLeadership/
Webinar on sensemaking and action for planning and response to disruption, in business, in the family and in the community.
Joint webinar with Peoplerise and Vulcano, 22 June 2020
Presentation for IASA 24hr Online Summit, 30 April - 01 May 2020.
In every country, all of our enterprises are facing unprecedented levels of challenge and change. To help our organisations not just to weather the storm, but thrive in the new environment, enterprise architects would do well to extend their toolkit with tools from other strategic disciplines. This session provides a practical overview of some of the tools available from the futures/strategic-foresight domains, and shows how to use them in enterprise-architecture practice.
This session from the BCS EASG (British Computer Society Enterprise Architecture Special Group) conference, London, 26 June 2018, introduces a simple tool and technique that anyone can use to explore options for or in response to a business-change.
Presentation/workshop for British Computer Society (BCS) Enterprise-Architecture Special-Interest Group conference, London, 17 July 2017.
A simple step-by-step process to build a habit of reviewing benefits-realisation and lessons-learned from each iteration of architecture, with further actions to develop individual skills and shared-skills for teams. As shown in the workshop part of the session, the process can take as little as ten minutes, to deliver real, usable insights on a team's architecture-practice.
IASA / ICS Dublin workshop 'Tracking value in the enterprise'Tetradian Consulting
Slidedeck for an intended workshop at the IASA / Irish Computer Society conference, Dublin, June 2017
This slidedeck provides a ten-step process to identify what 'value' means within an organisation, and how to track and balance the flows of value across that organisation and its broader shared-enterprise.)
Session for IASA ITARC Conference on digital-transformation, London, 26 May 2017: https://www.iasaglobal.org/itarc-london-may/
By definition a transformation will always be complex, often to extremes. So how can we, as architects, address all of that complexity, and still stay somewhat sane?
One long-proven answer is the humble checklist – a list of essential items that people tend to forget when the going gets tough. This session introduces a seven-point transformation-checklist for architects: purpose and story; scope and scale; governance; constraints; structure-flaws; test at the extremes; resistance to change.
This checklist can be used within almost any type of architecture-guided transformation. We’ll explore its practical application, usage and implications in a variety of real-world architecture contexts. But beware: you may be surprised at what a simple checklist can show you…
Slidedeck for workshop session at Local Lives Global Matters conference: presented by Helena Read with Tom Graves.
The Ecology of Enterprise
This practical workshop will use the Tetradian Enterprise Canvas as a tool to explore the ecology of our organisations.
ACS EA-SIG - Bridging enterprise-architecture and systems-thinkingTetradian Consulting
Webinar for Australian Computer Society - Enterprise Architecture Special Interest Group, September 2015
A core aim in Enterprise Architecture (EA) and Systems-Thinking (ST): things work better when they work together on purpose. For this to happen, we need guided conversations that are actually everyone’s responsibility. What visual tools can we use to engage people in this?
This webinar introduces these concepts, and provides the tools and techniques need to bridge this gap. We will highlight some of the common approaches, frameworks and tools used in both of these highly related and important disciplines.
We will discuss how they can be used together and enhanced to deliver a common sense approach for everyday EA and ST practice. Included in this discussion is an introduction to the Enterprise Canvas, which is a powerful tool to enable visualisations of the enterprise by defining the services it offers and their relationships and interactions.
Invisible Armies: information, purpose and the real enterpriseTetradian Consulting
Presentation for Integrated-EA 2015 (enterprise-architecture conference, London, March 2015)
Every enterprise-architecture needs to address not only the visible elements of the context, but also its invisible elements - information, connections between people, and purpose.
(The focus of the conference is enterprise-architecture for the Defence context - hence the decidedly military flavour of the overall slidedeck and some of the visual-jokes. There's also some new work on complexity and the SCAN sensemaking/decision-making framework, around the importance and interdependence of 'commander's intent' and real-world information-flows.)
This is an old slidedeck (March 2006) that I rediscovered the other day on my filesystem, but it still seems relevant in that, even at that early stage, it illustrates strong crosslinks between enterprise-architecture and systems-thinking - particularly service-oriented architectures, the 'tetradian' dimensions (here as machines, knowledge, people and business-purpose), and a somewhat-extended version of Stafford Beer's classic Viable Systems Model. It's also slightly unusual in that it cross-references to FEAF (US Federal Enterprise Architecture Framework) rather than TOGAF, as we'd found the latter to be unhelpful and misleading for that particular client. The client themselves were in the logistics industry - hence the pseudo-logo in the upper left of each slide.
It was a real presentation for a real client, presenting to other architects in our team some research I'd been doing, on how we could rethink our approach to enterprise-architecture as we started to break out of the classic IT-centric box. It's in a style I wouldn't use these days - way too many words! - and it's been somewhat 'de-identified' for reasons of commercial confidentiality, but otherwise it's exactly as presented to my colleagues at that client.
One minor note: the 'X/C/M/P' extensions to the Viable System Model, in slides 19, 20 and 28, relate to work we'd been doing at the time on integrating quality-system concerns - management of exceptions, corrective-action, issue-tracking and process-improvement - into both enterprise-architecture and the Viable System Model itself. I haven't seen any other reference to this type of integration, either before or since: it may be useful to quite a few people, on both the enterprise-architecture and systems-thinking sides of that discussion, and also to quality-system folks as well.
In short, yes, it's old, but it may still be useful for some folks in enterprise-architectures and elsewhere. Hope it helps, anyway.
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Slidedeck for Integrated-EA conference, February 2014.
(It's a conference on enterprise-architecture in the Defence context, hence a somewhat military flavour and various military in-jokes.)
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Where do people fit within enterprise architecture?
1. Where do people fit
within enterprise-architecture?
Tom Graves, Tetradian Consulting
BAEA Architect-Café, Heverlee, September 2013
the futures of business
2. Hi.
(yeah, I’m that guy.)
(that’s the PR done, now let’s get straight to it?)
3. How many people here
work for an enterprise
that consists only of
information?
Question…
4. If you answered
‘I do!’
you’ve just cancelled
your own job…
(a gentle hint…)
5. If there’s more to an enterprise
than only information…
then why does anyone assume
that enterprise-architecture
is only about IT?
In which case…
7. …need to think about this one…
CC-BY-ND alexsemenzato via Flickr
8. …or, in this case,
right at the bottom…
Let’s start this again,
right from the top…
9. Yes, this is EA…
(well, part of it, anyway…)
CC-BY-SA MysteryBee via Flickr
…and yes, IT-infrastructure is where current EA started
(back with frameworks like TOGAF versions 1-7)
10. CC-BY-SA MysteryBee via Flickr
Yet to understand the IT-infrastructure
(TOGAF versions 1-7)
we need to understand the applications
and the data in those applications…
(TOGAF version 8)
11. CC-BY-SA MysteryBee via Flickr
…to understand the applications and data
(TOGAF version 8)
we need to understand the business use
and meaning of the data…
(TOGAF version 8.1)
12. CC-BY-SA MysteryBee via Flickr
…to understand the business use of data
(TOGAF version 8.1)
we need to understand quite a bit more
about the business itself…
(TOGAF version 9)
13. CC-BY-SA MysteryBee via Flickr
…and to understand the business
(TOGAF version 9)
we need to understand the broader context
in which the business operates…
(TOGAF X, we hope?)
14. CC-BY-SA MysteryBee via Flickr
…because, in short,
everything in the enterprise
depends on everything else
(yes – even the IT)
15. CC-BY-SA MysteryBee via Flickr
…which gives us the real reason
for enterprise-architecture:
things work better
when they work together,
on purpose.
(A lot simpler and more straightforward
than most definitions for EA…)
39. Step 1: As-is
What name for the ‘people-service’?
What does it do?
(people, process, technology)
What is its structure?
(what, how, where, who, when, why)
Create a sketch-diagram of this service
and its structures, content and actions
41. …or, why do we need people,
anyway?
A question of skill…
42. A question of skill
SCRIPTED
(simple rules and checklists)
TRAINEE / machine-automation
CC-BY The-Vikkodamus via Flickr CC-BY-SA seeminglee via Flickr
IMPROVISED
(guidelines and principles)
MASTER (can’t automate)
ANALYSED
(complicated algorithms)
APPRENTICE / IT-analysis
ADAPTED
(complex patterns)
JOURNEYMAN / pattern-IT
43. “Let’s do a quick SCAN of this…”
Making sense of skills
44. “Insanity
is doing
the same thing
and expecting
different results”
(Albert Einstein)
ORDER
(IT-type rules do work here)
Take control! Impose order!
45. “Insanity
is doing
the same thing
and expecting
different results”
(Albert Einstein)
“Insanity
is doing
the same thing
and expecting
the same results”
(not Albert Einstein)
ORDER
(IT-type rules do work here)
UNORDER
(IT-type rules don’t work here)
Order and unorder
46. A quest for certainty:
analysis, algorithms,
identicality, efficiency,
business-rule engines,
executable models,
Six Sigma...
SAMENESS
(IT-systems do work
well here)
UNIQUENESS
(IT-systems don’t work
well here)
Same and different
An acceptance of
uncertainty:
experiment, patterns,
probabilities, ‘design-
thinking’, unstructured
process...
47. THEORY
What we plan to do, in the expected conditions
What we actually do, in the actual conditions
PRACTICE
Theory and practice
48. Why we need skills
order unorder
fail-safe
(high-dependency)
safe-fail
(low-dependency)
plan
actual
Waterfall
(‘controlled’ change)
Agile
(iterative change)
analysis
(knowable result)
experiment
(unknowable result)
49. Machines and people
order
(rules do work here)
unorder
(rules don’t work here)
fail-safe
(high-dependency)
safe-fail
(low-dependency)
analysis
(knowable result)
experiment
(unknowable result)
MACHINES PEOPLE
Waterfall
(‘controlled’ change)
Agile
(iterative change)
50. Why skills are needed…
What is always going to be
uncertain or unique?
(‘Messy’ – politics, management, wicked-
problems, ‘should’ vs ‘is’, etc.)
What will always be ‘messy’?
Wherever these occur,
you’re going to need human skill…
54. Research: money-alone only motivates
for ‘robotic’-type (non-skilled) work…
CC-BY justin pickard via Flickr
55. …for skilled-work, relying on
money alone as a motivator
can often make things worse. CC-BY andré luís via Flickr
56. To motivate skills-work…
What research shows will work, for individuals:
• Autonomy (decision-making at the point of action)
• Mastery (development of personal skill)
• Purpose (guidelines to assess personal achievement)
(Note: in Taylorism, all of the above are explicitly blocked or forbidden)
…and at the collective level:
• Fairness (socially-determined)
• Shared-purpose (vision/values etc ‘greater than self’)
57. …whose story is this, really?
- who can have impact on the
enterprise?
- what could their impacts be?
(direct, or indirect?)
Stakeholders…
58. “An organisation is bounded by
rules, roles and responsibilities;
an enterprise is bounded by
vision, values and commitments.”
Tom Graves, Mapping the Enterprise, Tetradian, 2010
Whose enterprise?
Organisation aligns with structure, enterprise with story.
We need a balance of both for the architecture to work.
59. A useful guideline:
“The enterprise in scope
should be three steps larger
than the organisation in scope.”
Tom Graves, Mapping the Enterprise, Tetradian, 2010
Whose enterprise?
60. Whose enterprise?
If the organisation says it ‘is’ the enterprise,
there’s no shared-story - and often, no story at all.
63. Whose enterprise?
The market itself exists within a context of ‘intangible’
interactions with the broader shared-enterprise story.
64. A stakeholder
in the story
is anyone
who can wield
a sharp-pointed
stake
in your direction…
CC-BY-NC-SA evilpeacock via Flickr
Stakeholders in the enterprise
(Hint: there are a lot
more of them than you
might at first think…)
65. …what story would be a ‘guiding star’,
to bring all of these stakeholders together?
Vision and values…
What works best is a three-part ‘story’ :
-shared-concern (‘What’)
-action (‘How’)
- qualifier (‘Why’)
66. A myriad of ‘guiding stars’ out there…
…choose one that looks right to you.
Use it as your guiding-star. Everywhere.
Example (TED conferences): “Ideas worth spreading”
67. Concern: the focus of
interest to everyone in
the shared-enterprise
“Ideas worth
spreading”
CC-BY UK DFID via Flickr
75. Perspective: Associate
For an employee-engagement model that works well,
most organisations will need some mix of all perspectives.
76. …names can be important!
- a misplaced metaphor
can have very unfortunate
unintended-consequences…
Choose the right name for it…
77. is when they are slaves…
CC-BY-NC-ND littlejoncollection via Flickr
Choose metaphors wisely…
- the only time that people are ‘assets’
“Our people are our greatest asset!”
78. Choose metaphors wisely…
(probably best not to show a literal image for ‘Human Resources’…)
“Human Resources”
CC-BY-SA shockinglytasty via Flickr
79. Step 2: Drivers
In what ways do all of these themes
- skills, motivation, stakeholders,
story, perspectives, name -
apply in your enterprise?
What do they imply for your ‘as-is’
systems for employee-engagement?
81. The ‘as-is’ tells you what you have…
…your choice of
how to respond to the drivers
tells you what you need…
…where do you go from here?
Design the ‘to-be’ systems…
82. Step 3: To-be
What name for the ‘people-service’?
What does it do?
(people, process, technology)
What is its structure?
(what, how, where, who, when, why)
Create a sketch-diagram of this service
and its structures, content and actions
84. This is where things tend to get
really, uh, interesting…
From here to there…
85. Step 4: Roadmap
What are the gaps
between as-is and to-be?
How will you bridge those gaps?
What change-projects will you need?
Over what time-scales?
How will you tackle
all the politics of this…?
86. What do you see differently now?
CC-BY Gulltaggen via Flickr
87. It’s all about the experience!
What can you do in your enterprise-architecture
to create engagement in the ‘people-side’ of the enterprise?
89. Contact: Tom Graves
Company: Tetradian Consulting
Email: tom@tetradian.com
Twitter: @tetradian ( http://twitter.com/tetradian )
Weblog: http://weblog.tetradian.com
Slidedecks: http://www.slideshare.net/tetradian
Publications: http://tetradianbooks.com
Books: • The enterprise as story: the role of narrative in enterprise-
architecture (2012)
• Mapping the enterprise: modelling the enterprise as services
with the Enterprise Canvas (2010)
• Everyday enterprise-architecture: sensemaking, strategy,
structures and solutions (2010)
• Doing enterprise-architecture: process and practice in the
real enterprise (2009)
Further information: