Types of communicationPresented By:-TANUJ KUMARHSB,HISAR
Types of CommunicationCommunication in organization can be studied underA. Channel or Network – 1)Formal and 2) Informal.B. Direction of Message 1) Downward (2) Upward 3) Horizontal 4)DiagonalC. Method of Expression :1)Oral 2)Written3)Gestural
Channels of Communication Formal Communication – It refers to the official communication which takes place following the chain of command in the organization.
Advantages of Formal Communication 1)Orderly Flow of Information 2)Identified Source 3)Control 4)Answerability for Actions 5)Justification of authority 6)Authentic Information
Disadvantages of FormalCommunication 1)Time consuming 2)Lack of Personal Touch 3)Distortion 4) Expensive
Informal Communication – Communication between individuals and groups which are not officially recognised.
Grapevine has the following features 1.It transmits in every direction 2.Grapevine is selective with regard to the person who receives the information. 3.Grapevine is based on people rather than task. 4.Grapevine does not follow a fixed pattern.
5)Grapevine generally occurs orally. 6)Grapevine extends beyond the formal hierarchy system of an organization. It can occur off the job.
Channels of Communication Advantages of Informal Communication 1)Social Relations 2)Need satisfaction 3)Speed 4)Feedback 5)Better Human Relations
Channels of CommunicationDisadvantages of Informal Communication 1.Incomplete Information 2.Distortion 3.Unrealiability 4.Lack of Authenticity 5.Problem in Fixing Responsibility
Types of Grapevine Single Strand Network Gossip Network Probability network Cluster
Direction or Flow of Communication Downward communication Upward communication Horizontal communication Diagonal communication
Downward communicationMerits1)Mission and Goals2)Plans and Policies3)Duty and authority4)Job satisfactionLimitations1.Distortion2.Incomplete Information3.Time Consuming4.Filteration of Information.
Merits of Horizontal communication It speeds up the flow of work in the organization It facilitates problem-solving among members at the same level and brings about co-ordination. It helps in reviewing activities assigned to people working at identical positions. It develops mutual trust and confidence. It relieves top managers burden of solving problems of lower levels.
Limitations of HorizontalCommunication 1.Managers lack knowledge of other functional areas. 2.Personal likes and dislikes among different work group can obstruct free flow of information. 3. Differences in perception and attitudes of functional heads can be counter – productive in horizontal communication.
Diagonal Communication Diagonal communication cuts across different functions and level in an organization.
Hello lieutenant,patrolingecxz speaking sir,I’m ritehere at the crime scene Helo, officer,tell me, is there an emergency?
Diagonal communication occurs between officers who are at different levels of authority and who serve under different commands.
This type of communication is common in tactical situations which require the quick transfer of information or advice
Diagonal communication is usually verbal.It is a most directand fastestmethod of communication.
Disadvantages It can destroy lines of authority and formal chains of command.
It can lead to conflicting orders and hence to further confusion
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