Beyond the Buzzwords Mandy Jenkins @mjenkins, #kipcamp    Community Engagement  and How it Works
What is community engagement?
What is community engagement? <ul><li>Online and offline efforts to bring readers into the newsgathering process and close...
Why do it? <ul><ul><li>Build long-lasting relationships with readers and sources </li></ul></ul><ul><ul><li>Brand loyalty ...
You may already be doing this.... <ul><ul><li>Twitter and/or Facebook updates </li></ul></ul><ul><ul><li>“ Tell us” in the...
How's that going?
Don't be one-way
Rules of Engagement <ul><ul><li>Answer all questions </li></ul></ul><ul><ul><li>Address criticism (without spats) </li></u...
Agenda, of sorts <ul><ul><li>Get more use out of Twitter and Facebook </li></ul></ul><ul><ul><li>Better on-site engagement...
Twitter & Facebook Are you really connecting?
Powered by relationships <ul><li>You follow </li></ul>They follow
Twitter: Find the right crowd <ul><li>Find accounts by their areas of interest:  </li></ul><ul><li>twellow.com </li></ul><...
Twitter: Search.twitter.com <ul><ul><li>Search by  keywords, location, time </li></ul></ul><ul><ul><li>Reach out for more ...
Twitter: Don't be a news robot <ul><ul><li>Be personable.  </li></ul></ul><ul><ul><li>Tweet more than your links </li></ul...
One account vs Fan pages
Facebook: Find the right crowd <ul><ul><li>Search public groups and pages </li></ul></ul><ul><ul><li>Reach out with privat...
Search Facebook <ul><ul><li>openfacebooksearch.com/ </li></ul></ul><ul><ul><li>youropenbook.org / </li></ul></ul>
Take conversation to them <ul><ul><li>Comment on other blogs/stories in your field </li></ul></ul><ul><ul><li>Talk with th...
Everyday stuff
Curate your expertise <ul><ul><li>Show your research as you go </li></ul></ul><ul><ul><li>Save links to read later </li></...
Tools to try <ul><ul><li>Diigo </li></ul></ul><ul><ul><li>Delicious </li></ul></ul><ul><ul><li>Google reader </li></ul></u...
Share curation Bonus!  Use a bookmarking site to organize &  embed your shared link roundups .
Tools for Engagement New ways to do the same old stuff
Storify: Add readers to your story <ul><ul><li>Curate tweets, Facebook statuses, Flickr, YouTube </li></ul></ul><ul><ul><l...
Suggestion box > Polls <ul><li>All Our Ideas : &quot;Suggestion box for the digital age&quot; </li></ul>Example
Google Forms > &quot;Tell Us&quot; <ul><ul><li>Exists in Google Docs </li></ul></ul><ul><ul><li>Embeds on your site </li><...
Crowdsourced map : Google
Crowdmapping <ul><ul><li>Free </li></ul></ul><ul><ul><li>Lives online </li></ul></ul><ul><ul><li>People submit on-site, by...
Conversation > Comments <ul><li>Engage with readers, control the conversation </li></ul>
Clear out the riffraff Beat blogs and niche networks
Why get your own site? <ul><ul><li>Brand yourself as an expert </li></ul></ul><ul><ul><li>Connect with those who care abou...
Beat Blogs <ul><li>..a regular flow of reporting, resources and commentary in a focused area.   </li></ul><ul><li>Can be  ...
Private networks <ul><ul><li>Message boards </li></ul></ul><ul><ul><li>File/link sharing </li></ul></ul><ul><ul><li>Limite...
Don't freak out
Connect IRL Seriously!
Remember real life? <ul><ul><li>Connect with your readers </li></ul></ul><ul><ul><li>Have sources meet one another & reade...
Hosting Meetups <ul><ul><li>Meetup.com </li></ul></ul><ul><ul><li>Eventbrite.com </li></ul></ul><ul><ul><li>Facebook </li>...
&quot;Office Hours&quot; <ul><ul><li>Unplanned meetups outside the office </li></ul></ul><ul><ul><li>Announce it on Twitte...
Experiments in engagement <ul><li>Newsroom Cafe  (Register Citizen) </li></ul><ul><li>Newsroom, cafe, citizen journalism c...
How will you engage?
You're done! Mandy Jenkins @mjenkins zombiejournalism.com slideshare.net/mandyjenkins/
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Community engagement and how to do it

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Getting beyond the buzzwords, we review tools and general practices to make community engagement easier and more efficient at news operations.

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  • Tell TBD&apos;s story Community engagement team
  • Show twellow.com
  • Search.twitter.com
  • Don&apos;t get multiples Bonus in fan pages
  • Google alerts
  • Go to www.diigo.com/user/mandyjenkins
  • http://storify.com/tbd/snow-wreaks-havoc-on-dc-virginia-maryland-roads
  • http://www.tbd.com/blogs/tbddc/2011/01/choose-the-best-d-c-burgers-7677.html
  • show form creation
  • http://www.tbd.com/blogs/tbddc/2011/02/tell-us-how-you-met-valentine-s-day-sweetheart-stories-8273.html
  • http://tbddc.crowdmap.com/
  • is it possible on your site? This doesn&apos;t always work
  • To improve dialouge past the riffraff, go out on your own
  • How many are on a niche site or blog now?
  • West Settle blog: http://westseattleblog.com/ http://yankees.lhblogs.com/ http://cincinnati.com/blogs/running/ Can be on or off your employers site Closed or open On your own or with a group * Tell your blog story
  • Talk about Dan&apos;s site Social journalism group on FB DKS group on Yahoo
  • It&apos;s as much or as little as you can do.  Can help organize your beat get ongoing ideas Build a base of sources Can be part of your daily workflow
  • TBD meetups Monica Guzman&apos;s regular meetups
  • TBD and Patch doing this
  • Journal Register Co.  http://newsroomcafe.wordpress.com/newsroom-cafe/ Expansion plan newsroom in library rumor
  • Transcript of "Community engagement and how to do it"

    1. 1. Beyond the Buzzwords Mandy Jenkins @mjenkins, #kipcamp    Community Engagement  and How it Works
    2. 2. What is community engagement?
    3. 3. What is community engagement? <ul><li>Online and offline efforts to bring readers into the newsgathering process and closer to those reporting the news. </li></ul>
    4. 4. Why do it? <ul><ul><li>Build long-lasting relationships with readers and sources </li></ul></ul><ul><ul><li>Brand loyalty </li></ul></ul><ul><ul><li>Create an eager network of reliable tipsters </li></ul></ul><ul><ul><li>Be transparent about how we do our jobs </li></ul></ul>
    5. 5. You may already be doing this.... <ul><ul><li>Twitter and/or Facebook updates </li></ul></ul><ul><ul><li>“ Tell us” in the paper, on TV, etc. </li></ul></ul><ul><ul><li>In-story polls </li></ul></ul><ul><ul><li>Chats </li></ul></ul><ul><ul><li>Comments on on-site stories and blogs (*shudder*) </li></ul></ul>
    6. 6. How's that going?
    7. 7. Don't be one-way
    8. 8. Rules of Engagement <ul><ul><li>Answer all questions </li></ul></ul><ul><ul><li>Address criticism (without spats) </li></ul></ul><ul><ul><li>Publicly or privately respond </li></ul></ul><ul><ul><li>Share good responses </li></ul></ul><ul><ul><li>Publicly correct yourself </li></ul></ul><ul><ul><li>Always acknowledge news tips </li></ul></ul>
    9. 9. Agenda, of sorts <ul><ul><li>Get more use out of Twitter and Facebook </li></ul></ul><ul><ul><li>Better on-site engagement </li></ul></ul><ul><ul><li>Establishing your own place </li></ul></ul><ul><ul><li>Real Life Engagement </li></ul></ul>
    10. 10. Twitter & Facebook Are you really connecting?
    11. 11. Powered by relationships <ul><li>You follow </li></ul>They follow
    12. 12. Twitter: Find the right crowd <ul><li>Find accounts by their areas of interest:  </li></ul><ul><li>twellow.com </li></ul><ul><li>wefollow.com </li></ul><ul><li>Find accounts using Twitter lists: </li></ul><ul><li>listorious.com </li></ul><ul><li>Lists of those you follow  </li></ul>
    13. 13. Twitter: Search.twitter.com <ul><ul><li>Search by  keywords, location, time </li></ul></ul><ul><ul><li>Reach out for more info </li></ul></ul><ul><ul><li>Follow who you reach out to </li></ul></ul>
    14. 14. Twitter: Don't be a news robot <ul><ul><li>Be personable.  </li></ul></ul><ul><ul><li>Tweet more than your links </li></ul></ul><ul><ul><li>Re-tweet, don't re-write </li></ul></ul><ul><ul><li>Openly engage strangers </li></ul></ul><ul><li>Most importantly:  </li></ul><ul><li>Respond to people </li></ul>
    15. 15. One account vs Fan pages
    16. 16. Facebook: Find the right crowd <ul><ul><li>Search public groups and pages </li></ul></ul><ul><ul><li>Reach out with private messages </li></ul></ul><ul><ul><li>Don't be a creeper </li></ul></ul>
    17. 17. Search Facebook <ul><ul><li>openfacebooksearch.com/ </li></ul></ul><ul><ul><li>youropenbook.org / </li></ul></ul>
    18. 18. Take conversation to them <ul><ul><li>Comment on other blogs/stories in your field </li></ul></ul><ul><ul><li>Talk with those talking about you </li></ul></ul>
    19. 19. Everyday stuff
    20. 20. Curate your expertise <ul><ul><li>Show your research as you go </li></ul></ul><ul><ul><li>Save links to read later </li></ul></ul><ul><ul><li>Share what you're reading </li></ul></ul>
    21. 21. Tools to try <ul><ul><li>Diigo </li></ul></ul><ul><ul><li>Delicious </li></ul></ul><ul><ul><li>Google reader </li></ul></ul><ul><ul><li>Furl </li></ul></ul><ul><ul><li>Twitter/Facebook </li></ul></ul>
    22. 22. Share curation Bonus! Use a bookmarking site to organize & embed your shared link roundups .
    23. 23. Tools for Engagement New ways to do the same old stuff
    24. 24. Storify: Add readers to your story <ul><ul><li>Curate tweets, Facebook statuses, Flickr, YouTube </li></ul></ul><ul><ul><li>Add documents, story elements </li></ul></ul><ul><ul><li>Reaction stories, Twitter fights, a dramatic event through others' words </li></ul></ul>
    25. 25. Suggestion box > Polls <ul><li>All Our Ideas : &quot;Suggestion box for the digital age&quot; </li></ul>Example
    26. 26. Google Forms > &quot;Tell Us&quot; <ul><ul><li>Exists in Google Docs </li></ul></ul><ul><ul><li>Embeds on your site </li></ul></ul><ul><ul><li>Feeds into a spreadsheet </li></ul></ul><ul><ul><li>Can gather info privately or anonymously </li></ul></ul>
    27. 27. Crowdsourced map : Google
    28. 28. Crowdmapping <ul><ul><li>Free </li></ul></ul><ul><ul><li>Lives online </li></ul></ul><ul><ul><li>People submit on-site, by Twitter or text </li></ul></ul><ul><ul><li>Quick to set up </li></ul></ul>
    29. 29. Conversation > Comments <ul><li>Engage with readers, control the conversation </li></ul>
    30. 30. Clear out the riffraff Beat blogs and niche networks
    31. 31. Why get your own site? <ul><ul><li>Brand yourself as an expert </li></ul></ul><ul><ul><li>Connect with those who care about your area of interest </li></ul></ul><ul><ul><li>Transparency in your story process </li></ul></ul><ul><li>NOT to get page views </li></ul>
    32. 32. Beat Blogs <ul><li>..a regular flow of reporting, resources and commentary in a focused area.   </li></ul><ul><li>Can be geographical , topical , activity-based or somewhere in between. </li></ul><ul><li>Source: Beatblogging.org </li></ul>
    33. 33. Private networks <ul><ul><li>Message boards </li></ul></ul><ul><ul><li>File/link sharing </li></ul></ul><ul><ul><li>Limited access </li></ul></ul><ul><li>Tools </li></ul><ul><li>Facebook Groups </li></ul><ul><li>Google Groups </li></ul><ul><li>Yahoo Groups </li></ul><ul><li>Socialgo.com </li></ul>
    34. 34. Don't freak out
    35. 35. Connect IRL Seriously!
    36. 36. Remember real life? <ul><ul><li>Connect with your readers </li></ul></ul><ul><ul><li>Have sources meet one another & readers </li></ul></ul><ul><ul><li>Get story ideas </li></ul></ul><ul><ul><li>Get feedback on your work </li></ul></ul>
    37. 37. Hosting Meetups <ul><ul><li>Meetup.com </li></ul></ul><ul><ul><li>Eventbrite.com </li></ul></ul><ul><ul><li>Facebook </li></ul></ul><ul><ul><li>Twitvite.com </li></ul></ul><ul><li>* More: Google Monica Guzman for info on her meetups </li></ul>
    38. 38. &quot;Office Hours&quot; <ul><ul><li>Unplanned meetups outside the office </li></ul></ul><ul><ul><li>Announce it on Twitter, Facebook or in a story </li></ul></ul><ul><ul><li>Have it somewhere public </li></ul></ul><ul><ul><li>Make yourself available </li></ul></ul>
    39. 39. Experiments in engagement <ul><li>Newsroom Cafe (Register Citizen) </li></ul><ul><li>Newsroom, cafe, citizen journalism classes, computer lab, library </li></ul>
    40. 40. How will you engage?
    41. 41. You're done! Mandy Jenkins @mjenkins zombiejournalism.com slideshare.net/mandyjenkins/
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