My updated resume

1. Zifa Awoudi
Summary
Experience Leader in customer service. Driven to achieve results through talent, strategy, coaching and development to
exceed the customer's expectations.
Highlights
Retail inventory management
Effective Retail Sales Manager
Store opening and closing procedures
Store operations
Recruiting and interviewing
Conflict resolution skills
Commission sales
Energetic
Fluent in French and Ewe
MS Office proficient
Reliable
Exceptional leader
Outstanding communication skills
Team-oriented
Accurate cash handling
Established track record of exceptional sales results
Cross-cultural sales background
Accomplishments
Won Most Valuable Coach for Macy's northeast District for the month of December 2015.
Won Macy's Ridgedale Most valuable Coach for the month of November 2015.
Won the Macy's Make Magic annual Award for outstanding customer service and team work.
Drive and exceeded sales goals by executing the company's initiatives.
Leaded the push toward selling through coaching and recognition.
Reviewed and utilized reports; implemented action plans focused on deficient areas.
Identified best sellers and key items; communicated merchandise needs to optimize my department process.
Ensure accuracy of promotional presentation; communicate advertising and sales information to my team.
Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set up.
Review and utilize scorecards to provide recognition; develop and communicate strategies to improve results.
Strengthen attendance and weekend hours compliance among staff.
Motivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accounts.
Established high level of shortage awareness and effectiveness; ensured that all policies and procedures are
implemented.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime
as needed.
Proactively communicate with vendors regarding delivery and purchase order.
Efficient in RTVs, BOPS, Fulfillment, search and Sends.
Organized and led store inventory and clearance markdowns
Executive in charge of the store 3 times a week.
Experience
Sales Manager
September 2014 to Current
Macy's Ridgedale Minnetonka, Minnesota
Magic Captain of our store which involve:Design and implemented customer satisfaction metrics.
Addressed customer inquiries and resolved complaints.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandising ideas at team sale meetings.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Worked closely with the district manager to formulate and build the store brand.
7515 lyndale avenue south, Minneapolis MN 55423
Cell: 612 203 6829 - dzifaawoudi@gmail.com

2. Reorganized the sales floor to meet company demands.
Stocked and restocked inventory when shipments were received.
Counter Manager
November 2013 to September 2014
Macy's Ridgedale Minnetonka, Minnesota
Department Magic leader.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Contributed to merchandising ideas at team sale meetings.
Counter Manager
August 2012 to November 2013
Macy's Burnsville, MN
Counter Manager
August 2011 to August 2012
Macy's st.paul, MN
Sales Supervisor
May 2010 to August 2011
Macy's Minnetonka, MN
Sales Associate
August 2008 to May 2010
Macy's Minneapolis, MN
Loyalty team leader.
Earned "Top Seller" Seller every year.
Telemarketing
August 2005 to June 2008
Americall Hammond, MN
Education
Associate of Science : Business Management, 2010
Minneapolis Community and Technical College Minneapolis, MN
A.A.S : Office administration, 2008
Hyles-Anderson College Hammond, IN