1. Lenora M. Kobziak
1239 Nightingale Road  Waxhaw, NC 28173
704‐843‐9972  kobziak@msn.com
25+ Years Retail Professional
2015 ‐ Present ‐ Ann Taylor – Charlotte, NC
Sales
 Provide exceptional client experience through relationship building. Function as a role model,
ensuring that client remains top priority and take initiative to build a loyal client base.
 Provide product knowledge, wardrobe building consultation and drive sales in a fast paced
environment.
 Recover and replenish store, execute merchandising directives, maintain merchandising
presentations and standards.
 Consistently achieves individual goals that support store goals.
2008 ‐ 2014 ‐ Lia Sophia – Charlotte, NC
 Independent Sales Advisor
1989 – 2004 ‐ Filene’s Department Store – Boston, MA
Area Sales Manager
 Drove business through strong merchandise presentation and operational disciplines resulting in
achieving sales plans quarter over quarter.
 Managed a $5M business in a fast paced number 6‐volume store out of 34 in the company.
 Maximized sales through successful planning and execution of storewide promotional events.
 Created floorplans with GM/DSM for merchandise flow, adjacencies, space allocations and visual
impact to respond to the changing trends of customers and seasons.
 Achieved operational control by focusing on pricing, signing integrity, back‐of‐house standards
and shortage control.
 Actively involved in the screening and hiring process for storewide sales associate openings.
 Supervised, energized and educated a staff of 25 by providing consistent feed‐back and coaching
to develop skills to maximize their full potential on the selling floor.
 Maintained high level of customer service as an active role model on the selling floor, in
department and throughout the store.
 Demonstrated strong commitments in customer service programs by motivating staff to achieve
customer service goals resulting in consistently ranking in the top tier.
 Promoted four Assistants to Sales Managers and three Selling Associates to Assistants.
 Corporate awards: Area Sales Manager 2nd quarter 1995 and Fall season 1996.
Areas of responsibility:
 North Attleboro, MA
o 1999 – 2004 – Dresses, coats, suits and swim
o 1993 – 1999 – Moderate Sportswear
 Taunton, MA
o Opened new store

2. o 1992 – 1993 – Better sportswear, dresses, petites and juniors
 Braintree, MA
o 1989 – 1992 – Children’s, better sportswear, and dresses
1988 – 1989 ‐ TALBOTS – Wellesley, MA – Assistant Store Manager
1985 – 1988 ‐ CHERRY & WEBB – Marshfield, MA – Store Manager
1983 – 1985 ‐ JORDAN MARSH – Warwick, RI – Sales Manager
Education: University of Massachusetts – Amherst, MA
Bachelor of Science Degree – Home Economics – 1983
Major: Fashion Merchandising