This professional summary outlines Cherie McGuire's 18 years of experience in retail sales and management. She has extensive skills in areas like inventory management, customer service, merchandising, and POS systems. Currently she works as the Department Manager at Walmart in Warrham, MA, where her responsibilities include stocking merchandise, pricing items, cleaning, and handling all customer service issues. She aims to foster a positive work environment and customer service culture.

1. Professional Summary
Skills
Work History
Education
CHERIE MCGUIRE
5034 N Springfield Ave., Chicago, Illinois 60625 • Cell: 5082873039 • cactusflower60@yahoo.com
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory
management and shipment processing. Retail Sales Supervisor with more than 18 years in the retail industry. Areas
of expertise include sales, customer relations and inventory management.18 years of experience in high-volume
settings. Highly service-minded and professional with customers and employees alike. Exceptional customer care
professional who addresses inquiries and resolves problems as they arise. Perceptive Customer Service Manager who
cultivates positive customer relationships through clear and helpful communication. Retail professional who excels
in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash
handling. Enthusiastic self-starter with excellent customer service skills. Seeking shift or store management position
in a store.
Customer-oriented
POS systems knowledge
Upselling techniques
Retail sales
Merchandising
Stocking
Skilled problem solver
Personable
Natural leader
Department Manager, 05/1998 to Current
Walmart – Warrham, Ma
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash
register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Shared best practices for sales and customer service with other team members to help improve the store's
efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Followed merchandising guidelines to present visually appealing displays.
Mentored new sales associates to contribute to the store's positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and
consideration.
Communicated clear expectations and goals to each team member.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer
service culture.
Actively pursued personal learning and development opportunities.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
High School Diploma: 1978
Sullivan High School - Chicago, IL