1. AYMAN MOHAMED ALWAN
ayman_alwan79@hotmail.com
Cell: 0096171450597 / 009617764215
Date of Birth: 29/06/1979
Male Married
Nationality: Lebanese
Summary
Driven Store Manager skilled in providing creative solutions to customer complaints.
Trains retail associates on sales techniques and crisis management.
Store Manager equipped with extensive experience in retail management and sales.
Determined Store Manager with strong interpersonal skills and extensive retail and sales experience.
Employs excellent leadership skills and multi-tasking strengths. Hardworking retail management professional versed
in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and
recruiting.
Experienced Store Manager adept at problem solving, customer service and hiring and training hardworking, quality
staff. with strong interpersonal skills and extensive retail and sales experience.
Store Manager adept at communicating company mission and directives.
Clearly explains the reasons behind store policies and procedures to foster employee compliance.
Key Skills
Retail inventory managementOutstanding communication skills
Accurate cash handlingExceptional leader
Store opening and closing proceduresConflict resolution skills
Store operationsTeam-oriented
Recruiting and interviewingSales professional
ReliableFlexible schedule
Achievements
Developed and implemented new loss prevention methods which resulted in a reduction in shrinkage rates for the years
2010, 2011, 2012 and 2013 and selected as the Shrinkage Champion Store for 2011 and 2013 years Topshop Topman
Bahrain. .
Promoted to Assistant Store Manager after 10 months in the Sales Associate position Footlocker Kuwait.
Promoted to Store Manager after 15 months in the Assistant Manager position Footlocker Bahrain.
Selected as a Shoppie Champion for 2012 year Topman Bahrain.
Selected as an Audit Champion for 2013 among the entire Middle East stores Topshop Topman Bahrain.
Managed and was involved in almost 6 stores openings 3 Footlocker stores in Kuwait and Qatar, One Miss Selfridge in
Abu Dhabi, One Topshop Topman in Beirut and Jo Malone London in Bahrain.
Work Experience
Department Manager
February 2015 to present
Zara Man Section Azadea Group－ Lebanon
Delivered excellent customer service by greeting and assisting each customer.
Design and implemented customer satisfaction metrics.
Addressed customer inquiries and resolved complaints.
Reorganized the sales floor to meet company demands.
Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.

2. Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the Shop and District manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings
Store Manager
June 2014 to August 2014
Jo Malone London M H AL SHAYA － Bahrain
Delivered excellent customer service by greeting and assisting each customer.
Design and implemented customer satisfaction metrics.
Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff Jo Malone London BCC Bahrain.
Reorganized the sales floor to meet company demands.
Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings.
Store Manager
November 2009 to May 2014
Topshop Topman M H AL SHAYA － Bahrain
Delivered excellent customer service by greeting and assisting each customer.
Design and implemented customer satisfaction metrics.
Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff. Miss Selfridge Wahda Mall Abu
Dhabi and Topshop Topman BeCC.
Reorganized the sales floor to meet company demands.
Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings.
Store Manager
March 2009 to October 2009
Puma Store － Bahrain
Contributed to merchandising ideas at team sale meetings.
Worked closely with the district manager to formulate and build the store brand.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Analyzed marketing information and translated it into strategic plans.

3. Trained staff to deliver outstanding customer service.
Wrote order supply requests to replenish merchandise.
Maintained daily record of all transactions.
Completed weekly schedules according to payroll policies.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Reorganized the sales floor to meet company demands.
Design and implemented customer satisfaction metrics.
Addressed customer inquiries and resolved complaints.
Delivered excellent customer service by greeting and assisting each customer.
Store Manager
November 2008 to February 2009
Foot Locker M H AL SHAYA － Bahrain
Deliver high levels of motivation and development to a diverse team whose first language is not English whilst
Ensuring individual and store compliance with all company regulations and procedures. Decide on store layout,
Stock positioning, and visual enhancement.
Recommend changes, deal with customer requests, and manage in-store promotion.
Manage and implement stock loss controls, recommend areas of focus and changes in processes used within the
store.
Promote a positive learning environment within the store.
Promote the highest standards of in store training including weekly communication, daily briefs, and product
Knowledge and on job coaching.
Assistant Store Manager
August 2007 to October 2008
Foot Locker M H AL SHAYA － Kuwait
Opened a new store location and assisted in recruiting and training new staff. Footlocker Avenues, Footlocker
Qatar City Center and Footlocker Souk Sharq.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Maintained daily record of all transactions.
Completed weekly schedules according to payroll policies.
Wrote order supply requests to replenish merchandise.
Sales Associate
September 2006 to July 2007
Foot Locker M H AL SHAYA － Kuwait
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Education
Experimental science, 2000
High School Education Hassan Kamel Al Sabah High School Lebanon
Additional Information
Personal skills and characteristics: Motivate, and hard working spirit. Interested in; music reading and surfing

4. the web.
I used my talent in writing to write songs for the stores and teams I worked with it was a type of motivation.