Joshua Cross has over 14 years of experience in retail management, including serving as Store Manager for Sports Authority stores. He has a track record of improving sales, customer service metrics, and product plan penetration. Cross is skilled in staff training, strategic thinking, and leading according to company standards.

1. JOSHUA CROSS
53 Berkshire Dr., Washington, MO 63090 | C: 314-420-8777 | cross_315@yahoo.com
Summary
Reliable Store Manager with 14 years retail experience. Coaches and encourages staff toward a high rate of
customer service promoting brand loyalty to support overall goals and measures.
Accomplishments
Changed Brentwood Sports Authority store culture and increased sales from $6.5MM to $8MM over the
course of three years.
Increased customer service index from 54.5% to over 69% within the same three years.
During that three years, increased store penetration in Extended Coverage Plans from 0.15% to 1.0%.
Promoted to Store Manager after eleven months in the Co-Store Manager position.
As Store Manager at Manchester Sports Authority, led team to successfully exceed the goal for Extended
Coverage Plans and exceeded sales budget during holiday season.
Requested by District Manager to lead the Fenton Sports Authority as Store Manager. Successfully
increased the sales report card from 55 to 105 points by year-end, achieving one of the top three in the
district.
During the time at Fenton, internally promoted and trained two new managers, helping to support the
success in the increased sales report card.
Led Fenton team to exceed the company standard score for corporate audits at 92%.
Transferred to Bridgeton Sports Authority as Store Manager, and was able to increase Extended Coverage
Plans from -30% on the year to +10%.
During time at Sports Authority was instrumental in leading & supporting 10 new store openings and
several store remodels, including Ames, Iowa and Fairview Heights, IL.
Experience
Store Manager 03/2012 to 10/2015
Sports Authority Bridgeton/Fenton/Manchester, MO
 Completed and analyzed profit and loss performance reports Generated repeat business through
exceptional customer service.
 Addressed customer inquiries and resolved complaints.
 Trained staff to deliver outstanding customer service.
 Instructed staff on appropriately handling difficult and complicated
sales Hired, trained and evaluated personal in sales and marketing
Interviewed job candidates and made staffing decisions
Highlights
Customer-oriented with excellent customer service
skills
Staff training and development
Team-oriented
Strategic thinker
Conflict resolution skills
Detail-oriented
Strong merchandising
Personnel development
Goal-oriented
Leads by example

2.  Wrote the entire schedule and made sure that we controlled our payroll and made the payroll percent.
 Scheduled and led weekly store meetings for all the employees
Conducted store inventories once per year
 Controlled the shrink with in the store
 Actively participated in corporate store audits
 Assigned employees to specific duties to best meet the needs of the store.
 Made sure that the merchandise was priced and displayed correctly.
 Actively made sure our merchandising was detailed and per our company standards.
 Worked with the District Manager on any store or staff issues.
 Made sure that all the day to day operations where completed 100% and all the files were correct.
Opened and closed the store and counted cash registers and made bank deposits.
Co-Store Manager/Sales Manager/Hardlines Manager 04/2006 to 03/2012
Sports Authority Brentwood/Manchester, MO
 Supported many of the above initiatives.
 Delivered excellent customer service by assisting
customers trained staff to deliver outstanding customer
service Addressed customer inquiries and resolved
complaints.
 Lead and participated in many vendor trainings including helping lead our extended coverage plans
meetings multiple times.
 Opened a new store location and assisted in training new staff.
 Lead and participated in seasonal visual sets
 Directed and lead all the plannorgrams and directives from corporate office.
 Directed and helped set up the visual signs from corporate office.
 Stocked and restocked inventory when shipments were received.
 Reorganized the sales floor to meet company demands.
 Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
 Analyzed marketing information and translated it into strategic plans.
 Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandising ideas at team sale meetings.
Receiving Lead/Footwear Lead/Customer Service & Cash Office Lead 08/2001 to 04/2006
Sports Authority Manchester/Crestwood, MO
 Delivered excellent customer service by greeting and assisting each customer.
 Receiving, organizing and working the freight out to comply with Sports Authority standards
 Led and participated in seasonal visual sets
 Responsible for all planagrams and directives from corporate office
 Set up all visual signs from corporate office
 Maintained a clean and organized stock room
 Processed all RTVs, recalls and transfers
 Responsible for merchandising all store footwear and getting it on the floor in a timely manner
 Responsible for visual signs and pricing in footwear
 Responsible for selling Extended Coverage Plans and credit cards
Responsible for visual merchandising of customer service
 Greeted and thanked all customers, encouraging repeat visits

3. Education
Associates Degree in Business Management/Marketing
Meramec Community College
High School Diploma: General Studies
Northwest High School
2003
Kirkwood, Mo, US
2000
Cedar Hill, MO, US
References
 Mark Grogan District Manager Sports Authority 636-368-5960
 Mike Carter Store Manager Sports Authority 314-824-9815
 Kenny Brown Sales Manager Sports Authority 636-253-0690
 Ron Seal Shop In Save Department Manager 636-326-2229