The document discusses key skills needed for effective coaching, including listening, observing, questioning, self-awareness, and building rapport. It outlines the GROW model coaching framework, which involves setting Goals, understanding the current Reality, exploring Options, and planning the Way forward. The document also provides coaching exercises and discussion of coaching resources.

1. Changing the Conversation
Dawn Wood

2. 1: What were your observations?

3. 2: What skills make a good coach

4. The art of conversation
• A good coach needs to master:
– Listening
• Language, tone, tempo, volume, inflections
– Observing
• Body language, gestures, eye movement
– Questioning
• What, Where, Why, How, When, Who, Which
– Self-awareness
• Awareness of their values, beliefs, interests, agendas –
achieving a none judgemental state
– Building rapport
• Trust and commitment
Session 1

5. 3: Rapport

6. What are the seven Question roots?

7. GROW Framework
• Goals
• Reality
• Options
• Way forward
Session 1

8. Goals
• What would you like to happen?
• What is your insight about this?
• What does it mean to you?
• How would you like it to be?
• What can you see/think/feel?
• What will this give you?
• Can you say what you want in one sentence?
Session 1

9. Reality
• Describe/explain where you are now with this?
• How important is this to you?
• What impact is this having on you?
• What doe this tell you about yourself?
• What will you do differently?
• What do you know now that you didn’t know
before?
• If an ideal situation is 10, where are you now?
• If you new X what would be your next step?
Session 1

10. Options
• What has worked well in the past?
• What steps can you take?
• If there was something else you could do,
what would it be?
• How can this be broken down?
• What else could you do?
Session 1

11. Way forward
• How will you do that?
• When will you do that?
• Who do you need to involve?
• Where will you find that?
• How confident are you on a scale of 1 to 10?
• Can you commit to that?
Session 1

12. Avoidance words
Session 1

13. Triad practice
• Groups of three or four
• 5min in each role
• 5 min to feedback between changes
• Coach – start the conversation
• Coachee (feeds back 1st)
• Observer – timekeeper – (feeds back 2nd)
Session 1

14. Triad practice observations: OBSERVER
Session 1

15. Triad practice observations: COACHEE
Session 1

16. Triad practice observations: COACH
Session 1

17. Postcard from the future
• Think about where you would like to be
in 5 years time. Imagine who you’re with
where you are and what you are doing.
Now write your self a postcard from that
time reminding yourself what you are
doing and how you got there.
Session 1

18. Resources
• Gallwey, W. T. (2000) The inner game of work.
Random House Trade Paperbacks.
• Rogers, J. (2008) Coaching skills. A handbook. 2nd ed.
Berkshire, UK: McGraw Hill.
• Rogers, J. (2007) Adults learning. 5th ed. Berkshire, UK:
Open University Press.
• Megginson, D. and Clutterbuck, D. (2009) Further
techniques for coaching and mentoring. Oxford, UK:
Butterworth-Heinemann.
• Whitmore, J. (2002) Coaching for performance.
Growing people, performance and purpose. Nicholas
Brealey.
Session 4