The document discusses using technology to support coaching, including online coaching. It explores different forms of technology that can be used, such as email, video chat, and virtual worlds. Coaches currently use a variety of technologies, especially text-based communication, and most coaches prefer face-to-face interactions but see value in online coaching. Using technology for coaching impacts issues like confidentiality and trust but can also expand access to coaching services. The document provides tips for using technology to effectively support the coaching process.

1. Using Technology to Support
Coaching – Online Coaching?
John Gray
Coach to
Learn
Technology supporting Coaching
May 31st 2012 – John Gray 1
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2. Introduction
May 31st 2012 Technology supporting Coaching 2
– John Gray

3. Questions about Online Coaching
• What do we mean by coaching?
• What do we mean by online coaching?
• Is there a difference and for whom?
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– John Gray

4. What forms of Technology?
• Information – static web sites
• Asynchronous text based communication
• Live text based communication
• Audio based communication
• Video based communication
• Virtual worlds interaction
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5. What does this Look Like?
• Coach on the Desktop / App on your Lap
• Email
• Chat / Skype
• Facebook, Twitter, LinkedIn
• Elluminate
• Second LIfe
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– John Gray

6. Do Coaches Use Technology to
Support Coaching?
Technologies Used
Other
Text
Email
Video
Voice
0 10 20 30 40 50 60 70
Therapeutic Innovations in Light of Technology Magazine survey – Jan 2012
Asked if they prefer f2f before online : No=75%, Yes=25%
May 31st 2012 Technology supporting Coaching 6
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7. Impact on
Coaching
• Differences between f2f and online
• Recognition of IT literacy of clients
• Potential conflict re confidentiality, trust etc
• Benefits of online approach
• What do you think about this
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8. Technology for the
Future
• Emerging use of Second Life
• Truly a virtual Office
• Can create spaces unlikely to be visited
• Avatars to represent current state
• Safe haven to investigate and simulate
barriers
• Could do group coaching where
anonymity is maintained…
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– John Gray

9. Some Tips for Using Technology to
Support Coaching (TILT)
• Everything is data
• Use the same sensory system as your client
• The skills to develop a bond are same as for f2f
• Set agreements early
• Before responding check the tone, and needs of any
request
• Slow down, reread and proof read everything before
sending
• Use humour to make and keep contact
• Keep the coaching interesting – big picture then specifics
• Be creative, use all technologies available – youtube, wikis,
blogs etc
• Be generous with your responses
May 31st 2012 Technology supporting Coaching 9
– John Gray

10. Conclusions
• Technology can complement coaching
• Can broaden access to coaching
• Can enhance/refine interaction between
coach and client
• Clear need for coach and client to
understand the issues around security –
and hence confidentiality and trust.
May 31st 2012 Technology supporting Coaching 10
– John Gray