Video and slides synchronized, mp3 and slide download available at URL https://bit.ly/2WHh7sS.
Paul Tevis explores how empathy – the ability to understand others' needs and ensure that they know that you understand them – is what Charles Duhigg calls a "keystone habit", a behavior change that unlocks other cascading behavior changes. He tries demystify what empathy is and give simple tools to enhance the practice of empathy. Filmed at qconsf.com.
Paul Tevis is a trainer, facilitator, and collaboration specialist at AppFolio in Santa Barbara, CA. His passion is helping people and organizations become the best possible versions of themselves.