Willeen Sevilla is seeking a position where she can utilize her customer service, organizational, and language skills. She has over 5 years of experience in retail and customer service roles. Her resume highlights her skills in areas such as organization, time management, and providing excellent customer service to both English and Spanish-speaking clients. Her work history includes positions at Levi's Outlet, Brenas Arts and Crafts, and Westgate Resorts, where she gained experience in sales, inventory management, and customer service phone operations.

1. WILLEEN SEVILLA
6520 Metro West Blvd • Orlando, FL 32835 • 407-860-0254 • willeensevilla@gmail.com
OBJECTIVE
Seeking a position where I can utilize my skills and experience while being a contributing member
of a team that is responsive to the needs of customers and co-workers.
SUMMARY OF SKILLS
 Detailed Oriented
 Effectively Organized Oriented
 Deadline Driven
 Effectively Prioritizing Oriented
 Excellent Customer Service
 Time Management Skills
 Management Experience
 Fluent in English and Spanish
EXPERIENCE
Levi’s Strauss Outlet Orlando, FL
Sales Associates September, 2013- October, 2014
 Extensive work with visual standards and merchandising high-ticket items.
 Provided customer service in fast-paced bar atmosphere.
 Maintained and restocked inventory.
 Responsible for cash register and maintain visual and merchandising standards.
 Keep store well-stocked, neat, clean and organized and follow standard operating
procedures.
Brenas Arts and Crafts Orlando, FL
Customer Service Representative/Key Holder January, 2011- May, 2012
 Drive Sales Results.
 Understand and drive Key Performance Indicators such as sales, tickets and
conversion.
 Demonstrate the way to prosperity; role model principles and behaviors and create a
great place to work every day, provide training to peers if needed, cultivate an
environment where associates respect and adhere to Company standards of integrity
and ethics.
 Manage Operational Excellence: Keep store well-stocked, neat, clean and organized.
 Communicate all relevant business information to peers and Store Manager in a
timely manner.
 Maintain strong product knowledge and create a positive and impactful customer
experience.
 Embrace and support our customer loyalty program.
Westgate Resorts Orlando, FL
Customer Service/ PBX Operator March, 2010- January, 2011
 Answered approximate 150-200 inbound calls daily.
 Solved customer related issues and complaints.
 Made reservations and payments for customers.
 Help customers with general information about the different properties.
 Explain the procedure of Interval International exchange program and make
reservations.