Shella Marie R. Navarro is seeking a constructive workplace where she can interact with customers. She has experience selling cars and promoting finance products. She also has experience as a server, cashier, and restaurant captain. Navarro earned a Bachelor's degree in Hotel and Restaurant Management. She is skilled in customer relationship management, sales, multitasking, and working under pressure.

1. SHELLA MARIE R. NAVARRO
1007 South Mason Rd. Apt 1806
Katy, Texas-77450
Contact Number:832 947 8737
E-mail Address: mizchairman_shella@yahoo.com
Career Objective: To join an interactive organization that offers me a constructive
workplace for communicating and interacting with customers and people.
Employment Experience:
*Don Mcgill Toyota Of Katy, Texas
Cars Sales Specialist June-December
2015
-Selling both new and used cars as well as finance and related product.
•Selling and promoting Finance, Insurance products and Paint Protection.
•Demonstrating vehicles to customers, including taking them for drives.
•Reporting to the vehicle Sales Manager on activities, reviews and analyses.
•Meeting customers face to face and holding sales discussions with them.
•Writing up sales contracts.
•Representing the company at trade exhibitions, events and demonstrations.

2. •Negotiating the terms of a sales agreement and closing sales.
•Following-up in-bound telephone enquiries, walk in prospects and emails enquiries.
•Arranging appointments via Internet Leads.
•Preparing car purchase packages.
•Cold calling up qualified sales prospects.
•Delivering vehicles to customers.
•Liaising with the showroom body shop to ensure that vehicle repairs are carried out
quickly.
*Thaispice Gourmet-Katy, Texas
Server/Cashier 2014-2015
-Entertain customer needs during dine in and take out orders.
-Assure restaurants clealiness and orderness.
-Handle payment transaction carefully.
-Make sure food is on time,and the right orders.
-Ensure safety and security protocol followed as company standard
*Baton Rouge Marriott Hotel-Baton Rouge, LA
Restaurant Captain: 2012-2013
-Welcome and acknowledge all guests according to company standards.

3. -Speak with others using clear and professional language, and answer telephones using
appropriate etiquette.
-Develop and maintain positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns of other employees.
-Maintain cleanliness of work areas throughout the day.
-Follow all company and safety and security policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; and complete safety training and
certifications.
-Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
-Ensure proper centerpieces are displayed on every table.
-Set tables according to type of event and service standards.
-Communicate service needs to chefs and stewards throughout functions.
-Assure in maintaining our customer's survey satisfaction always in top 5 in Marriott
International in the Country.
Cebu Marriott Hotel- Cebu City, Philippines
Internship November 2011-February 2012
-Assign in Sales Department, to assists the staffs and Manager on daily transactions, and

4. sales calls.
-Assign in the Restaurant and Bar to serve and mix drinks.
-Assign in the Front office to facilitate front desk task and room assigments, bookings and
payments transactions.
Educational Attainment:
University Of San Carlos- Cebu City, Philippines
Bachelor of Science Hotel and Restaurant Management (S.Y 2008-2012)
(Australian Qualification Framework)
Achievements:
- Gold Medalist in Table Setting Competition Cebu Goes Culinary’10
(Student category) at Waterfront Hotel
-Certificate of Training Oasis Food And Beverage Operation
- Certificate of Training in German Course 1-2
- Certificate of Apprenticeship by Experience Program (ApEx)
De La Salle ASMC -Das-Toledo, Cebu, Philippines
High School Graduate 2004-2008

5. Achievements:
-Achiever/Outstanding Student
-Silver medalist in story telling competition
Additional Skills:
-Client or Customer relationship management abilities.
-Strong convincing personalities
-Mutlitasking
- Hardworking and able to work under pressure
-Can be a leader and a team player
-knowledgeable in microsoft word, excel, powerpoint and internet
CHARACTER REFERENCES
Vim Ferrer
Manager/owner
Thaispice Gourmet
Katy, Texas-77450

6. Brian Short
General Manager
Baton Rouge Marriott Hotel
5500 Hilton Avenue, LA
Todd Teselle
Cars Manager
Don Mcgill Toyota of Katy
21555 Katy Freeway,Katy TX-77450

7. Brian Short
General Manager
Baton Rouge Marriott Hotel
5500 Hilton Avenue, LA
Todd Teselle
Cars Manager
Don Mcgill Toyota of Katy
21555 Katy Freeway,Katy TX-77450