Ariel Alba has over 15 years of experience in customer service roles including as a night auditor, lead sales manager, warehouse supervisor, and fish monger. She is currently pursuing a hotel operations certification from Culinary Tech Center and has a culinary arts certification from Hudson County Community College. Her objective is to provide courteous and efficient service to clients with punctuality, attendance, and a positive work ethic while utilizing her strong interpersonal skills.

1. Ariel Alba
Cell: 646-836-8320
Email: aalba65@GMAIL.COM
Objective: I am highly motivated and dedicated to provide courteous efficient service to all clients. I will demonstrate punctuality, perfect attendance
and overall reliability. I have superb interpersonal skills and a positivework ethic.
Experience
Duane Street Hotel – Tribeca New York Feb2015 - Present
GSA / Night Auditor
 Responsible for processing reservations made online and over thephone.
 Checked the computer systemhourly to identify requests made by guests.
 Talked with guests about their complaints and found ways to soothe their worries and anger.
 Prepare daily revenue reports
 Run audit reports for the front office system
 Makecorrections and adjustments to books
 Enter all pertinent information into a prescribed bookkeeping system
 Balance all revenue and settlement accounts
 Transmit credit card batches
Empire State Building - New York, NY Jan 2008 - April 2012
Lead Sales Manager
● In charge of daily business operations such as: deployment of sales associates, cash handling, inventory tracking.
● Ensure that visitors have a pleasant experience while increasing sales.
● Provide exceptional customer service at all times by greeting and registering visitors.
● Actively seek new ways to improve theaudio tour based on feedback from visitor.
Office Assets Management - Jersey City, NJ Jan 2006 - Feb 2007 Warehouse
Supervisor
● Responsible for assisting manager with employeerelations.
● Assisted in creating weekly work schedules for thewarehouse work-crew.
● Ensure the warehouse was both a clean and a safe work environment, following OSHA regulations.
● Ensure the timely and efficient movement of packages.
● Trained new employees.
Active Warehouse - Jersey City, NJ Jan 2005 - Dec2005 Stock
and Sales Associate
● Ensure timely and efficient movement of packages.
● Conducted general building maintenance.
● Responsible for repairs that often included wood work, drywalland plastering.
● Ensured that the facility was clean and all of the boxes were disposed of.
● Conducted weekly inventory of stock.
The Lobster Place – New York, NY Feb 1999 - Nov2004
Fish Monger/ Customer Service Rep.
● Greet customers and answer their questions about menu items and specials.
● Take food or drink orders from customers.
● Prepare food and drink orders, such as sandwiches, salads.
● Clean assigned work areas, dining tables, or serving counters.
● Replenish and stock service stations, cabinets, and tables.
● Set tables or preparefood trays for new customers
Education:
Culinary Tech Center – NewYork, NY July 2015 – Present
● Hotel Operation Certification
● Qualifying Certificate in Food Protection
● CPR & First Certification
Hudson County Community College - Jersey City, NJ 2001-2002
● Culinary Arts Certification
Skills
● Fluent in English, Spanish, Japanese
● Proficient in Microsoft Office, Word, Excel, PowerPoint and Photoshop.