1. Kevin Singleton
347-526-8003
allsingleton@msn.com
Results-Driven Customer Service/Sales
Professional
E X P E R I E N C E
Overnight Stock Associate Deals - Brooklyn, NY – March 2014 to September 2014
 Deal with incoming stock deliveries during the night by assisting in unloading trucks
 Sort out received items and make piles according to types of materials
 Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been
delivered
 Ensure that any excess materials are placed in storage rooms
 Handle stock inventory and make sure that it is accurate by rechecking it
 Ensure that items are marked properly before they are sent to the sales floors
 Place price tags on items and ensure that barcodes are correctly placed
 Stock shelves with items by making sure that items are brought forward
 Clean and dust items and shelves
 Follow company rules and protocols governing top product placement activities• Ensure that no
damaged
 or expired items are placed on shelves
 Gather shopping carts and baskets and ensure that they are in good working order
 Report any damages to shelves, carts or baskets to the supervisor on immediate basis
Sales Associate CEX Webuy - Brooklyn, NY - 2013 to 2014
 Proactively acknowledged, greeted and assisted customers in the store
 Offered customers with exemplary and timely service
 Provided accurate product information
 Recommended alternative purchase choices
 Enhanced product knowledge utilizing limited resources
 Merchandised, stocked and replenished the selling floor constantly
 Maintained working knowledge of store’s policies and procedures
 Organized and cleaned store during downtime
 Handled cash, checks, and credit card transactions
 Managed the register in accordance with POS guidelines
 Addressed loss prevention issues immediately
 Merchandised, restocked and maintained sales floor
 Built and maintained internal and external customer satisfaction
 Processed shipments and ensured all merchandise is represented on the floor
 Assisted supervisors to identify and resolve issues in the store
Telemarketer/Sales Academic Degrees - Brooklyn, NY – 2013
 Identifies prospects by reading telephone and zip code directories and other prepared listings.
 Calls prospective customers by operating telephone equipment, automatic dialing systems, and other
telecommunications technologies.

2. Kevin Singleton
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 Influences customers to use services by following a prepared sales talk to give service
information.
 Completes orders by recording names, addresses; refer orders for filling.
 Keeps equipment operational by following manufacturer's instructions and established procedures.
 Secures information by completing data base backups.
 Maintains safe and clean working environment by complying with procedures, rules, and regulations.
 Maintains operations by following policies and procedures; reporting needed changes.
 Contributes to team effort by accomplishing related results as needed.
Security Officer Xecutive Security Investigation Group - Baltimore, MD - May 2011 to 2013
 To patrol the hotel and grounds periodically and unpredictably to ensure security is maintained.
 Handles investigation and reports all claims regarding thefts, accidents, injury, property damage,
vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if
necessary.
 Representing the hotel in all security related matters to external stakeholders, such as Meeting and
Event planners, VIP protection details, and government authorities vested with protective security
and/or counter terrorism responsibilities.
 To conduct security escorts to specifically protect property, persons or to guard against conditions
detrimental to the hotel.
 Assist with the coordination and conduction of frequent staff baggage checks and periodical locker
searches.
 Execution of understanding to policies regarding fire, safety, health and hygiene. Adhere to
Occupational Health and Safety regulations and ensure Park Hyatt Regency's policies are followed.
Crew Member Wendy's - January 2010 to October 2011
 Trains store personnel to execute new products to company standards.
 Trains store personnel in company standards (Quality, Service and Cleanliness), as these standards are
modified by operational changes.
 Provides leadership and mentoring training to management team.
 Trains store personnel to maintain store cleanliness during shifts. Conducts staff meetings to facilitate
communication with management and crew; sets priorities.
 Manages grievance process; communicates process to the crew.
 Conducts performance reviews on a timely basis.
 Takes appropriate corrective action in response to performance problems of crew and management.
 Writes store cleaning plan: Executes cleaning plan through delegation to the management team.
 Achieves above satisfactory Q.S.C. scores consistently
 Follows procedures as outlined in the Operations Manual and other company manuals.
 Maintain safe working conditions in the store as outlined in company policies and procedures.
 Follows company policy for cash control and security.4. Reports accidents promptly and accurately.
 Follows procedures for resolving operational problems indicated by Health Department Inspectors.
Sales Representative HomeFix - Towson, MD - 2007 to 2008
 Learn and master the company’s products and operational procedures.
 Be able to articulate the benefits of products to prospective customers relative to prospects' needs
persuasively via the phone.
 Learn competition to enhance your sales success.

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 Assertively plan and execute your sales program in your territory.
 Act proactively to create opportunities for new business.
 Make warm and cold calls using both marketing-driven leads and contact lists to prospective and
existing customers to create new sales and identify and pursue up-sell opportunities
 Meet or exceed assigned sales goals for both product lines.
 Leverage Outside Sales Representatives in identifying and building relationships with prospective and
current accounts.
 Build relationships to provide repeat business.
 Work with the operations, customer service and Outside Sales Representatives as needed to ensure
quality customer service and customer satisfaction.
 Maintain pipeline opportunities and log all activity in contact management software.
Sales Representative Dennis Marketing Group - Essex, MD - 2006 to 2007
 Establishes, develops and maintains business relationships with current customers and prospective
customers in the assigned territory/market segment to generate new business for the organization’s
products/services.
 Makes telephone calls to existing and prospective customers.
 Researches sources for developing prospective customers and for information to determine their
potential.
 Develops clear and effective written proposals/quotations for current and prospective customers.
 Expedites the resolution of customer problems and complaints.
 Coordinates sales effort with marketing, sales management, accounting, logistics and technical service
groups.
 Analyzes the territory/market’s potential and determines the value of existing and prospective
customer’s value to the organization.
 Creates and manages a customer value plan for existing customers highlighting profile, share and value
opportunities.
 Identifies advantages and compares organization’s products/services.
 Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the
territory/segment.
 Supplies management with oral and written reports on customer needs, problems, interests,
competitive activities, and potential for new products and services.
 Keeps abreast of product applications, technical services, market conditions, competitive activities
E D U C A T I O N
Woodlawn High School - Woodlawn, MD 2001 to 2005
S K I L L S
Experienced in customer service and telemarketing sales. Technical skills include Windows Operating Systems,
Microsoft Office, Word and Excel.