Kevin Singleton has over 10 years of experience in customer service, sales, and stocking roles. He has worked as an overnight stock associate, sales associate, telemarketer, security officer, and crew member at various retail stores and companies in New York and Maryland between 2006-2014. Singleton also has a high school diploma and skills in customer service, telemarketing sales, Windows, Microsoft Office, Word and Excel.

1. Kevin Singleton
347-526-8003
allsingleton@msn.com
Results-Driven Customer Service/Sales
Professional
E X P E R I E N C E
Overnight Stock Associate Deals - Brooklyn, NY – March 2014 to September 2014
 Deal with incoming stock deliveries during the night by assisting in unloading trucks
 Sort out received items and make piles according to types of materials
 Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been
delivered
 Ensure that any excess materials are placed in storage rooms
 Handle stock inventory and make sure that it is accurate by rechecking it
 Ensure that items are marked properly before they are sent to the sales floors
 Place price tags on items and ensure that barcodes are correctly placed
 Stock shelves with items by making sure that items are brought forward
 Clean and dust items and shelves
 Follow company rules and protocols governing top product placement activities• Ensure that no
damaged
 or expired items are placed on shelves
 Gather shopping carts and baskets and ensure that they are in good working order
 Report any damages to shelves, carts or baskets to the supervisor on immediate basis
Sales Associate CEX Webuy - Brooklyn, NY - 2013 to 2014
 Proactively acknowledged, greeted and assisted customers in the store
 Offered customers with exemplary and timely service
 Provided accurate product information
 Recommended alternative purchase choices
 Enhanced product knowledge utilizing limited resources
 Merchandised, stocked and replenished the selling floor constantly
 Maintained working knowledge of store’s policies and procedures
 Organized and cleaned store during downtime
 Handled cash, checks, and credit card transactions
 Managed the register in accordance with POS guidelines
 Addressed loss prevention issues immediately
 Merchandised, restocked and maintained sales floor
 Built and maintained internal and external customer satisfaction
 Processed shipments and ensured all merchandise is represented on the floor
 Assisted supervisors to identify and resolve issues in the store
Telemarketer/Sales Academic Degrees - Brooklyn, NY – 2013
 Identifies prospects by reading telephone and zip code directories and other prepared listings.
 Calls prospective customers by operating telephone equipment, automatic dialing systems, and other
telecommunications technologies.

2. Kevin Singleton
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 Influences customers to use services by following a prepared sales talk to give service
information.
 Completes orders by recording names, addresses; refer orders for filling.
 Keeps equipment operational by following manufacturer's instructions and established procedures.
 Secures information by completing data base backups.
 Maintains safe and clean working environment by complying with procedures, rules, and regulations.
 Maintains operations by following policies and procedures; reporting needed changes.
 Contributes to team effort by accomplishing related results as needed.
Security Officer Xecutive Security Investigation Group - Baltimore, MD - May 2011 to 2013
 To patrol the hotel and grounds periodically and unpredictably to ensure security is maintained.
 Handles investigation and reports all claims regarding thefts, accidents, injury, property damage,
vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if
necessary.
 Representing the hotel in all security related matters to external stakeholders, such as Meeting and
Event planners, VIP protection details, and government authorities vested with protective security
and/or counter terrorism responsibilities.
 To conduct security escorts to specifically protect property, persons or to guard against conditions
detrimental to the hotel.
 Assist with the coordination and conduction of frequent staff baggage checks and periodical locker
searches.
 Execution of understanding to policies regarding fire, safety, health and hygiene. Adhere to
Occupational Health and Safety regulations and ensure Park Hyatt Regency's policies are followed.
Crew Member Wendy's - January 2010 to October 2011
 Trains store personnel to execute new products to company standards.
 Trains store personnel in company standards (Quality, Service and Cleanliness), as these standards are
modified by operational changes.
 Provides leadership and mentoring training to management team.
 Trains store personnel to maintain store cleanliness during shifts. Conducts staff meetings to facilitate
communication with management and crew; sets priorities.
 Manages grievance process; communicates process to the crew.
 Conducts performance reviews on a timely basis.
 Takes appropriate corrective action in response to performance problems of crew and management.
 Writes store cleaning plan: Executes cleaning plan through delegation to the management team.
 Achieves above satisfactory Q.S.C. scores consistently
 Follows procedures as outlined in the Operations Manual and other company manuals.
 Maintain safe working conditions in the store as outlined in company policies and procedures.
 Follows company policy for cash control and security.4. Reports accidents promptly and accurately.
 Follows procedures for resolving operational problems indicated by Health Department Inspectors.
Sales Representative HomeFix - Towson, MD - 2007 to 2008
 Learn and master the company’s products and operational procedures.
 Be able to articulate the benefits of products to prospective customers relative to prospects' needs
persuasively via the phone.
 Learn competition to enhance your sales success.

3. Kevin Singleton
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 Assertively plan and execute your sales program in your territory.
 Act proactively to create opportunities for new business.
 Make warm and cold calls using both marketing-driven leads and contact lists to prospective and
existing customers to create new sales and identify and pursue up-sell opportunities
 Meet or exceed assigned sales goals for both product lines.
 Leverage Outside Sales Representatives in identifying and building relationships with prospective and
current accounts.
 Build relationships to provide repeat business.
 Work with the operations, customer service and Outside Sales Representatives as needed to ensure
quality customer service and customer satisfaction.
 Maintain pipeline opportunities and log all activity in contact management software.
Sales Representative Dennis Marketing Group - Essex, MD - 2006 to 2007
 Establishes, develops and maintains business relationships with current customers and prospective
customers in the assigned territory/market segment to generate new business for the organization’s
products/services.
 Makes telephone calls to existing and prospective customers.
 Researches sources for developing prospective customers and for information to determine their
potential.
 Develops clear and effective written proposals/quotations for current and prospective customers.
 Expedites the resolution of customer problems and complaints.
 Coordinates sales effort with marketing, sales management, accounting, logistics and technical service
groups.
 Analyzes the territory/market’s potential and determines the value of existing and prospective
customer’s value to the organization.
 Creates and manages a customer value plan for existing customers highlighting profile, share and value
opportunities.
 Identifies advantages and compares organization’s products/services.
 Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the
territory/segment.
 Supplies management with oral and written reports on customer needs, problems, interests,
competitive activities, and potential for new products and services.
 Keeps abreast of product applications, technical services, market conditions, competitive activities
E D U C A T I O N
Woodlawn High School - Woodlawn, MD 2001 to 2005
S K I L L S
Experienced in customer service and telemarketing sales. Technical skills include Windows Operating Systems,
Microsoft Office, Word and Excel.