Olivia-Elyse Thompson has over 4 years of experience in retail and customer service roles. She has worked as a Merchandise Associate, Cashier, and Beauty Advisor. Her skills include excellent communication, problem solving, and building strong client relationships. She is currently pursuing a degree at Sam Houston State University.

1. OLIVIA-ELYSE L. THOMPSON
13404 Pine Needle Street Manor, Texas 78653 C: 512-653-2918
Thompson.oliviaelyse@gmail.com
PROFESSIONAL SUMMARY
Patient and empathetic Merchandise Associate with extensive background in conflict resolution and customer care.
Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment.
Checker excelling at customer satisfaction and retention. Motivated and hardworking, quick study, and able to adapt to the
demands of the workplace. Merchandise Associate driven to exceed sales goals and build long term relationships with
customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in
diverse retail and customer service environments.
SKILLS
 Exceptional communication skills  Creative problem solver
 Strong client relations  Quick learner
 Credit card processing  POS systems expert
 MS Windows proficient  Excellent listening skills
 PowerPoint presentations  Superior verbal and written communication skills
 Natural leader
WORK HISTORY
Merchandise Associate, 06/2009 to 08/2009
TJ Maxx – 11066 Pecan Park Blvd Cedar Park, Tx 78613
 Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window 
presentation.
 Restocked inventory every month and sized, tagged, and displayed merchandise.
 On the markdown team, making sure all items were correctly priced and placed in the correct parts of the store.
 Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving 
problems on the spot.
 Provided ongoing guest service, including giving fashion advice.
 Maintained cleanliness and presentation of stock room and production floor.
 Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
 Organized store merchandise racks by size, style and color to promote visually appealing environment.
 Folded and arranged garments in attractive displays.
 Accompanied managers to and from the bank for deposit drops.
Team Builder and Foster Youth Program Participant, 06/2009 to 08/2009
Good Will Industries- 1015 Norwood Park Blvd Austin, Texas 78753
 Learned Team building skills and training procedure for customer service.
 Clerical duties
 Answered phones, set appointments, made copies, prepared presentations.
 Participated in career research and created PowerPoint presentations to teach others.
 Maintained relationships between assigned out sourced job sites.
 Helped train other participants for out sourced job sites.
Cashier/Waitress/Restaurant General Manager, 02/2012 to 07/2012
Cajun King – 700 Ed Noble Parkway Norman, Ok 73072
 Answered telephone calls and responded to inquiries.
 Assigned patrons to tables suitable for their needs and according to rotation.
 Assisted diners with obtaining food from buffet/serving table as needed.
 Assisted in maintaining preparation and service areas in a sanitary condition

2.  Cleaned and inspected galley equipment, kitchen appliances, and work areas
 Cleaned and organized eating, service, and kitchen areas
 Oversaw all kitchen operations when chef was absent.
 Filled beverage and ice dispensers
 Greeted each customer with friendly eye contact
 Helped with preparation, set-up, and service for catering events
 Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
 Kept ice bins filled
 Performed all transactions in a cordial, efficient and professional manner
 Placed food trays over food warmers for immediate service
 Spoke with patrons to ensure satisfaction with food and service
 Stocked service stations with items such as ice, napkins, and straws
Trained new employees
Wiped tables and seats with dampened cloths, and replaced dirty tablecloths
Cleaned work areas, equipment, utensils, dishes, and silverware
Cleared and re-set tables at conclusion of each guest meal
Managed guest checks, collected cash and processed credit cards
Provided excellent customer service
Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning
Served ice water, coffee, fish, and tiger sauce to patrons
Displayed enthusiasm and knowledge about the restaurant's menu and products.
 Checker/Assistant Manager 07/2012 to 12/2014
 7-Eleven 2021 S. Macarthur Blvd Oklahoma City, Oklahoma 73128
 Process daily invoices and billed renewed invoices to client.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Recommended alternative items if product was out of stock.
Participated in physical inventory counts every time period.
Asked open-ended questions to assess customer needs.
Dedicated to continuously improving sales abilities and product knowledge.
Operated a POS system to itemize and complete an average of number customer purchases.
Routinely answered customer questions regarding merchandise and pricing.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Built long-term customer relationships and advised customers on purchases and promotions.
Maintained cleanliness and presentation of stock room and sales floor.
Maintained gas pumps price changes and gas deliveries.
Checked vendors and their products into the store and advised what else should be brought.
 Prestige Beauty Advisor 11/2015-1/2016
Ulta Beauty 19000, Limestone Commercial Drive, Pflugerville,Texas
 Beauty product matching/applications
 Truck Day/ Stock associate
 Restocked products both prestige and mass
 Cashiering duties/Money Handling
 Built customer relationships while helping them find what suited their needs
 EDUCATION
 : University High School, Waco, Texas
 Waco, TX
 Austin Community College- Austin,Texas ,
 Sam Houston State University- Huntsville,Texas /Current

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