This document is a resume for Markus Brooks providing his contact information, education background, objective, and relevant work experience. It summarizes that Markus Brooks has over 10 years of experience in hotel operations and customer service roles, including currently serving as Front Desk Manager at Hyatt Place North Raleigh Midtown since 2013. Prior to that he held roles as a package handler at FedEx and Gallery Host at Hyatt Place. His objective is to obtain an Assistant General Manager or Operations Manager position in hotel hospitality.

1. Markus Brooks
625 Middleton Ave
Cary NC, 27513
704-726-5528
MarkusBrooks88@Gmail.com
Education: Elizabeth City State University, Davis School of Business
Elizabeth City, NC: Degree, Bachelor of Science Business Management
Objective: To obtain an Assistant General Manager or Operation Manager Position in
the field of Hotel Hospitality.
Relevant Experience:
April 2013 – Present Front Desk Manager(Hyatt Place North Raleigh Midtown)
Raleigh, NC
 Ensure guest satisfaction and the efficient operation of the hotel by supervising
operating departments in the absence of the General Manager and/or manager on
duty.
 Assist the General manager by continually focusing on achieving hotel
profitability through revenue generation, cost control, guest satisfaction and
development of employees.
 First contact for guest concerns
 Training of all new Gallery Host (Front Desk Associates)
 Conduct huddles to ensure clear communication of the days events to all gallery
hosts.
 Inventory control of gallery host stand supplies, kitchen supplies and food &
beverage.
 Conduct property tours as necessary to assist the sales department.
 Accounts receivable follow up
 Scheduling for all front end associates
 Conduct housekeeping meetings, boards and inspecting rooms.
August 2011- April 2013 Fedex (package handler)
Durham, NC
 Supervisor on belt during peak seasons
 Awarded package handler of the quarter
 Handled up to 1200 packages between 3 trucks
 Captain of belt, handled pre shifts and ensuring that the last minute package are in
the correct areas prior to end of shift.
July 2011 – April 2013 Gallery Host (Hyatt Place)
Raleigh, NC
 Highly skilled in greeting, registering, and assign rooms to guests in a polite and
resourceful manner.

2.  Assist in housekeeping inspecting room. Overseeing housekeepers in making sure
the guest rooms are properly clean and Hyatt brand standards.
 Conduct staff meetings including reviewing of hotel standards, departmental
procedures and operating issues.
 Night Audit
June 2009 – May 2011 Self-Employed Operations Manager (Off Campus
Experience INC)
Elizabeth City, NC
 Committed to building a strong business for future growth and expansion.
 Developed a monthly operation budget, advertising/marketing and pricing strategies,
inventory forecasting.
 Increased customer base by 50 percent within 3-month period by providing exceptional
service, customer satisfaction and integrity.
 Implemented alternative approaches to business challenges.
October 2009 – September 2010 Internship Desk Assistant (Elizabeth City
Downtown)
Elizabeth City, NC
 Developed a community based contact database for the city’s downtown businesses
 Coordinated the promotion of the city’s ribbon cutting ceremony for new business
 Answered phones, scheduled meetings
 Maintain files
 Computer duties such as MS word, Excel, Outlook, Powerpoint, Quickbooks.
 Performed duties as assigned and/or required
June 2004 – 2008 Sales Associate - Bi-Lo
Charlotte, NC
 Interim Front End Supervisor and Bookkeeper.
 In charge of front end and customer service
 Provided job duties for employees
 Awarded Best Customer Service of the month three quarters.
 Applied excellent customer service.
 Assist with stocking merchandise