Nicolette Terrell-Beasley has over 10 years of experience in hospitality and customer service roles. She currently works as a front desk agent but is seeking a managerial position. She has a strong background in people management, marketing, event planning, and guest relations. Her experience includes roles at Comfort Suites, Hilton Hotels, Sexton Properties, Ruby Tuesday, Morty's Comedy Joint, Kroger, and Walmart where she gained skills in areas such as training, operations, and financial controls. She has an Associate of Science degree in Business Management from Brown Mackie College.

1. NICOLETTE TERRELL-BEASLEY
18918 Edwards Grove Dive • Noblesville, IN 46062
317-224-5588 • Nicoletteterrell1967@gmail.com
PROFESSIONAL SUMMARY
A talented individual who has had a life long interest in quality service, the hospitality industry trends. An experienced host
who works hard to cultivate a high profile with guests, and possesses a strong understanding of financial margins and
controls. I consider myself to be the beating heart of a hospitality success, and as a hands on manager is personally involved
in rallying staff, serving customers, and generally keeping everything running smoothly. Currently looking for suitable
managerial position with an exciting and reputable company.
AREAS OF EXPERTISE
• People Management • Marketing and Advertising • Planning Menus
• Event Management • Coaching & Mentorship • Guest Complaint Resolution
• Training and New Hire Development • Project Management • Communication Skills
• Staff Recruitment • Business Operations
PROFESSIONAL EXPERIENCE
COMFORT SUITES, Indianapolis Indiana 2015 - Current
Front Desk Agent
• Greets guests as they check in and out and perform necessary services
• Assure front desk is manned and maintained at all times
• Review arrivals and departures
• Liaison with housekeeping for on check outs, sleep outs and vacancies
• Provide information to guests about hotel services and offers
• Respond and take action on guest complaints and problems
• Receive and acknowledge reservations and cancellations
• Night Audit
• Account payable and receivables
SEXTON PROPERTIES, Indianapolis Indiana 2014 - 2015
Leasing Agent
• Greet prospects and qualify by covering all criteria
• Record all telephone and in-person visits on appropriate reports
• Update availability report, process applications for approval
• Typed leases and appropriate paperwork and input information on Yardi System
• Maintained current resident files
• Maintained record daily inspections for the community
• Assist management team with other various task and requirements including posting rental payments and late fees
HILTON INDIANAPOLIS HOTELS AND SUITES Indianapolis Indiana 2012 - 2014
Front Desk Agent
• Greets guests as they check in and out and perform necessary services
• Assure front desk is manned and maintained at all times
• Review arrivals and departures
• Liaison with housekeeping for on check outs, sleep outs and vacancies
• Provide information to guests about hotel services and offers

2. Nicolette Terrell- Beasley
• Respond and take action on guest complaints and problems
• Receive and acknowledge reservations and cancellations
Key Accomplishments
• Employee Of the Month
RUBY TUESDAY Indianapolis, Indiana 2010 to 2011
Bartender/ Server
• Highly skilled in mixing, garnishing and serving drinks in keeping with bar’s specifications
• Comprehensive knowledge of inventory on hand, drink mechanics, and drink pricing
• Demonstrated ability to keep the bar organized, stocked and clean
• Able to help guests in selecting menu items
• Track record of taking and delivering orders quickly
MORTY'S COMEDY JOINT Indianapolis, Indiana 2008 - 2010
Box Office Representative
• Handling cash and credit card transactions
• Processing ticket orders by phone and in-person
• Managing patron database
• Responding to queries by email
KROGER Indianapolis, Indiana 2007 - 2008
Nutrition Department Manager
• Maintained product quality and display presentation according to company standards.
• Followed pricing policies on product according to requirements for profitability of store operations.
• Managed employee compliance with established security.
• Actively involved in achieving operational objectives within the department
WALMART Brownsburg, Indiana 2005 - 2007
Customer Service Manager
• Aided in the recruitment, training, mentoring of cashiers and supervised and scheduled cashiers and ensured
compliance with payroll budgets
• Facilitated the authorization and validity of customer returns, exchanges, check authorizations, voids, and discretion
discounts
EDUCATION
Brown Mackie College, Indianapolis, Indiana
Associate Of Science Degree
Business Management March 2014
Externship-Hilton Hotels