Stephanie Gonzales is seeking a position that utilizes over 15 years of experience optimizing operations to maximize revenue, customer satisfaction, and client retention. She has extensive experience as a Site Manager and Salon Administrator for Phenix Salon Suites, overseeing construction, leasing over 100 salon suites, handling marketing and administrative tasks. She also has experience as a Salon Coordinator and Domestic Engineer for hair salons, advocating for product sales, organizing employee schedules, and ensuring inventory and customer needs are met.

1. STEPHANIE GONZALES
2627 N. BOURBON STREET #20, ORANGE, CA 92865
EMAIL: STEPHANIE.SUITES@GMAIL.COM
CELL PHONE: 714-686-2340
OBJECTIVE
To utilize over 15 years of experience in analyzing and optimizing operations to maximize revenue,
increase customer satisfaction and strengthen client retention in a professional environment. To be
part of a company that will allow for growth and development and to become part of the vision and
mission of the company's success.
SUMMARY OF QUALIFICATIONS
• Highly motivated, professional, and personable individual able to interact with an array of
different personality types.
• Responsible, reliable, team player.
• Exceptional leadership skills; motivating others towards success.
• Outstanding analytical, problem-solving, and troubleshooting skills; often resolving issues before
they become problematic.
• Excellent interpersonal, verbal and written communication skills.
Computer Skills: Salon Biz, Salon Solutions, Microsoft Word, Microsoft Excel, Social Media,
Facebook, and Instagram.
PROFESSIONAL EXPERIENCE
Phenix Salon Suites – (4 Locations) Tustin, Fullerton, and Chino Hills, Placentia, CA
Site Manager / Salon Administrator - April 2013 - Present
• Oversaw the construction from beginning to completion for all four locations.
• Upheld corporate building standards.
• Communicated progress to owners.
• Regulated workers schedules to maintain efficiency.
• Leased over 100 salon suites in 12 months (36 first location, over 75 for 4 locations including
turnovers).
• Handled various marketing and administrative tasks.
• In charge of leasing, scheduling tours, and educating the concept of private luxury studios to
beauty and wellness professionals.
• Maintained call log and waiting list for each location.
• Day-to-day oversight of maintaining a clean and welcoming facility.
• Greeting and assisting clients.
• Responsible for accounting, bank deposits and delinquent payments.
• Created policy book and contracts.
• Managed all complaints from tenants and ensured completion.
• Handled all current maintenance issues by contacting, Plumber, A/C Technician, Painter, or
Handyman and making sure issues have been completed.
• In charge of all licenses and permits held by establishment and tenants.
• Coordinated events, open houses, and grand opening celebrations.

2. Stephanie Gonzales
Email: Stephanie.suites@gmail.com
Cell Phone: 714-686-2340
• Promoted and advertised all events and education.
Domestic Engineer - October 2010 – April 2013
Blanc Noir Hairdressing, Costa Mesa CA
Salon Coordinator - March 2007 – October 2010
• Advocated product sales by introducing and recommending specific products to customers
based on their individual hair care needs.
• Initiated education classes focused on exclusive product lines to broaden and standardize
employee knowledgebase.
• Introduced an inter-salon communication mechanism to enable sharing of information necessary
to create a personalized customer experience.
• Organized employee schedules to minimize down time and increase productivity.
• Coordinated group reservations with employees to ensure all services were completed as
closely together as possible.
• Ensured on-site inventory was robust enough to handle all customer needs while not increasing
operating costs.
• Participated in the interviewing process and offered recommendations on hiring.
• Optimized both opening and closing routines to reduce operating cost by minimizing employee
working hours.
• Developed training process for front desk employees.
ADDITIONAL PROFESSIONAL SKILLS
Certified Massage Therapist – Pacific Coast School of Massage