Johari El has over 15 years of experience in customer service, sales, and call center roles. She has a proven track record of exceeding sales goals and increasing product penetration in assigned territories. Her skills include excellent communication, negotiation strategies, and networking capabilities.

1. JohariM. El
Phone: 630-402-5983
Email: JohariEl25@gmail.com
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Career Summary:Innovativeanddriven sales and customerserviceprofessional,
possessingmanagerialskills, seeking a challengingcareer that utilizes myexcellent
communication skills, negotiation strategies, and networking capabilities to generate new
lines of business andadd to business revenuegrowth.
Skills
Typing: 80 wpm, 10 Key
Programs:People Soft, Fastdata skip tracing, Microsoft Office, Outlook, Siebel, Lotus Notes
Additional: Automaticdialer
Experience
Comcast
Telesales March 2013 –January 2015
● Met andexceeded performancegoals at 130% and highermonthly, through
excelling on establishedtargets and performancemetrics
● Increasedproduct penetration in assignedterritories, by promotingto newand
existing customers by product education, informing, andaddressingindividual
needs
● Demonstratedhigh success in outbound sales with a concentration on B2Csales
● Participated on specialcompanyprojects as needed per departmentmetrics due to
excellent retention skills
Aon Hewitt (Spherion Staffing)
Customer Service Associate September 2011 - March 2013
● Handled incomingcalls from enrolled participants concerninghealth andwelfare
benefits
● Addressedand resolved customerissues, including settling complaints, researching
required information, androuting calls to the appropriate source
● Processedtechnicalrequests for eligible participants andmaintainedclosefollow-
up for issues not immediatelyresolved
Men’s Warehouse
Customer Service Associate April 2011 - September 2011
● Managedtracking and receiving store inventory, while analyzingdepartmental
documents for appropriate distribution andfiling
● Processedcredit, cash, andchecktransactions
Financial Management Systems
Call Center/ Debt Recovery Specialist August 2007 – August 2008
● Prevented potential loss and increasedcompanyprofitability through negotiations

2. andscheduled collection campaigns andportfolio management
● Exceeded monthlygoals while meeting strict deadlines
TCF Bank
Customer Service Specialist/Bank Teller August 2006 - August 2007
● Consulted with potential and existing customers about various accounts, including
Money Markets and IRA’s
● Enforcedsecurity measures to ensuresafetyof bankfunds
● Used10 key/bankingsoftware to process transactions andclient record
maintenance
Bombay Furniture
Lead Customer Service Rep January 2003 - May 2006
● Increasedsales by17% over a two year period
● Collaborated with managementteam anddepartmentalpeers to develop, maintain,
andenforce a partnershipenvironment
● Processedcustomerorders, while handlinginquiries, complaints, andtrouble
shooting
Education:
● Madison Area TechnicalCollege - Property Management/Business Management
concentration
References available upon request