1. MICHAEL SELF
3625 E. Ray Rd Apt 2115, Phoenix, AZ 85044
(602) 930-9910h
Michael.Self10@yahoo.com
SUMMARY OF QUALIFICATIONS
Experienced in managing relationships with customers, clients and employees
Ability to increase customer satisfaction and develop strong business relationships derived from nine years of customer service experience in a wide
variety of settings
Excellent team player with the ability to work with all levels of management
Entrepreneurial minded with excellent problem solving skills
Beginner / intermediate Spanish with strong interest to expand language knowledge
Proficient with PCs and Mac computer systems; Microsoft Office (Word, Excel, Access, PowerPoint)
Strong communicator with skills in sales, marketing, presentation and business development
PROFESSIONAL EXPERIENCE
Customer Service Advocate
August 2015- Current
Verizon Wireless
Evaluate and solve customer issues while providing top notch customer service
Perform troubleshooting on customer devices
Educate customers and employees about the value and policies of Verizon
Deescalate escalated calls from customers and provide them with the best solution
Assist customers with Device orders
Investigate customer accounts to help provide the best solution to ensure they are taking advantage of the benefits from Verizon
Evaluate and assess billing concerns
Meet established productivity goals, call handling time, records accuracy
Interact with other functional groups to ensure customer satisfaction
Sale Manager
September 2014- August 2015
Pier 1 Imports, Lakeland, FL
Provide store with the highest sales and guaranteed customer satisfaction
Train/ Coach employees on company standards and selling techniques
Manage store inventory and loss prevention
Manage and organize the store merchandising and visual concepts
Ensures customer satisfaction and meeting every customers need
Provide product knowledge to new employees and customers
Manage store innovation and organization process
Ensures associates follow asset protection and safety policies and procedures
Ensures merchandise is damage free and that preventive measures are in place to protect merchandise.
Delegate tasks in order to ensure that selling standards and merchandise flow are executed
Key Holder
September 2014- Current
Piercing pagoda, Lakeland, FL
Provided store with the highest sales and guaranteed customer satisfaction
Top sales employee
Managed store inventory and loss prevention
Managed the store merchandising and visual concepts
Ensured customer satisfaction and meeting every customers need
Provide product knowledge to new employees and customers
Manage store innovation and organization process
Create store schedule
Initial Loss Reporting Claims/ Team Captain
January 2014- June 2014
Sate Farm Insurance, Dunwoody, GA
The first hand process of a claim to ensure customer satisfaction
Trained and developed team members on company adherence time and quality customer calls
Trained associates on SCP development for company policy and procedure
Receive claims and ensure prompt routing to other claim handling teams.
Communicating with customers and associates over the telephone and internet reporting gathering and documenting loss report information
Handled large volumes of calls from customers and automotive businesses.
EDUCATION
University of Phoenix, Currently Enrolled
