This document provides a summary of MariaNiña C. Madrid's qualifications for a job in the hospitality industry. It includes her contact information, career objective, qualifications, professional experience as a reservations specialist at InterContinental Hotels Group for over 4 years, other relevant experience including assignments in payroll, IT, and HR, trainings and seminars attended, education including a Bachelor's degree in Business Administration, and availability of references.
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Excellent skills in consultative selling methods, techniques with strong negotiation and closing capabilities.
Proven ability to effectively manage and grow sales in a large geographic territory by building strategic relationships with key customers and industry thought leaders.
Well-developed communication skills; equally comfortable and credible operating at the C-level and with entry-level personnel.
Quickly develop rapport and effectively employ customer’s relationship management skills.
Increase sales revenues and profit margins by rapidly identifying customer goals and priorities. Develop and present compelling value propositions consistent with customer strategic direction.
Considerable technical depth can easily learn new products, and highly technical specifications.
• Territory & Account Management
• Customer Relationship Management
• Strategic/ Critical Thinking Skills
• Consultative Solution Selling
• Expanding Sales Opportunities
• Business Development
• Quality Assurance/Quality Control
• Time & Resource Management
• Presentation & Negotiation Skills
• Team Building & Leadership
Dear H.R/ Recruiter
I hereby enclose my CV for your information.
As you can see, I have had extensive vacation work experience in office environments, the retail sector and service industries, giving me varied skills and the ability to work with many different types of people. I believe I have good communication and interpersonal skills.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm.
My interest would be reading novels, travelling, baking.
I would be grateful if you consider me and hoping to hear soon for any possible interviews or procedures.
Yours sincerely
Relisha Pariat
1. MariaNiña C. Madrid
Address: 112 Cluttons building Mahata Al Qasimia, Sharjah, United Arab Emirates
ContactNo: (+63) 9778379156 / (+63) 9274417645
E-mailAddress:ninzmadrid@gmail.com
CAREER OBJECTIVE:
To secure a job in an institution that provides excellent training and optimizes both professional
and personal growth while taking opportunity to work with highly competitive professionals, share my own
experience, and wisdom in life.
SUMMARY OF QUALIFICATIONS
• Almost 4 year experience in hospitality industry as reservation specialist
• Goal oriented, success-driven professional, self-motivated, able to set effective priorities to achieve
immediate and long-term goals and meet operational deadlines; and with good leadership skills.
• Strong work ethic and team player. Ability to deal sensitively with confidential material
• Functions well individually and as a team member; have good interpersonal skills and have the ability
to develop great client relationships.
• A fast learner and highly trainable individual; responds well in fast-paced, high pressure environment.
• Exhibits good oral and written English communication skills, and adept in communicating effectively
with people of diverse interests and levels of authority.
PROFESSIONALEXPERIENCE
InterContinental Hotels Group, SC Reservations PHLRO,Makati City, Philippines
Reservations Specialist
April 2013-January 2017
• Process reservations by telephone or central reservation system.
• Process reservations from the sales office, other hotel departments, and travel agents.
• Know the type of rooms available as well as their location and layout.
• Know the selling status, rates, and benefits of all packages plans.
• Know the credit policy of the hotel and how to code each reservation.
• Process cancellations and modifications.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process and monitor advance deposits on reservations.
• Perform other related tasks as assigned by management.
• Promote goodwill by being courteous, friendly, and helpful to guests, mangers, and fellow
employees.
2. • Build a great rapport with clients (guests & bookers) and colleagues (outside of the hotel & inside
the hotel and/or department.)
INDUSTRY EXPOSURE AND ASSIGNMENTS
Payroll Interim
May –October 2014 and March 2015–April 2015
• Collect and summarize timekeeping information
• Setting up new members of staff
• Calculating overtime
• Issuing tax forms (BIR 2316 for example)
• Help process employee final pays
• Help process Certificate of contribution
IT Cross Trainee
September and November 2015
• Installing and configuring computer systems
• Diagnosing and solving hardware/software faults
• Logging customer/employee queries
• Help change old machines like keyboards, mouse and CPUs
HR Cross Trainee
January – March 2016
• Responding to other ad-hoc queries from other personnel in the company
• Referring issues to senior HR staff
• Support in the handling of the employees documents
• Inform and answer employees about their loan applications through email
Giordano Originals Private Limited, Singapore, Singapore
Management Trainee
November 2010-2011
• Welcomes and greets customers, offers assistance and directs them to racks and counters items.
• Advises customers by providing information on products and introduce promotions.
• Helps customers make selections by building customer confidence and offering suggestons
• Ensures that the store meets sales targets, analyzing sales figures.
• Checks and manages stocks inventory
• Processes payments by totaling purchases; processing checks, cash, and store or other credit
cards.
• Sees to it that the store is clean and in proper order.
TRAININGSAND SEMINARS
• Symposium on Management: Trends, Issue & Relevance to the World of Business,
“Management: A pursuit to Business Excellence & Success”
BUCAL Amphitheater, Legazpi City
• Symposium on Global Marketing, “Trends & Strategic in Global Marketing”
BUCBEM Entrepreneurship Hall, Daraga, Albay March 13, 2008
• 2010 Regional Business Administration Summit “Sustained Economic Growth &
Development through Business Intelligence” Albay Astrodome, Legazpi City, PH. February 11-
12, 2010
• Summer job at NFA Legazpi Warehouse
• Cashier at Sunset’s Pharmacy (owned pharmacy last 2010)
EDUCATION
3. • BICOL UNIVERSITY COLLEGE OF BUSINESS, ECONOMICS AND MANAGEMENT–
DARAGA, ALBAY, PHILIPPINES
• Bachelor of Science in Business Administration Major in Financial Management
• Graduated 2012
PERSONAL INFORMATION
• Date of Birth: January 14,1990
• Civil Status: Single
• Citizenship: Filipino
• Religion: Roman Catholic
REFERENCES
References are available upon request.
