This document is a resume for Isidor Toussaint summarizing his work experience in customer service roles over the past 10+ years, including his current role as an Outbound Sales Representative. He has experience in call centers, retail sales, and training. His skills include excellent communication abilities, computer proficiency, and the ability to solve problems creatively.

1. ISIDOR TOUSSAINT
537 Camino Court, Altamonte Springs, FL 32701 H: (407) 459-3495 sonicpaladin@hotmail.com
Call Center Representative versed in customer support in high call volume environments. Superior computer
skills and telephone etiquette. Motivated customer service specialist with over 10 years retail experience in a
fast-paced, team-based environment. Current Outbound sales Representative excelling at customer satisfaction
and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven
environments. Driven to exceed sales goals and build long term relationships with customers. Delivers
positive experiences through high-quality customer care.
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Multi-line phone talent
Cash flow management
Proficient in cash management
Training development aptitude
One Call Resolution Specialist, 01/2015 to Current
Sears Home Services – Lake Mary, FL
Manage outbound and inbound calls and transfers.
Handle customer records and requests.
Create and upsell home improvement appointments for customers.
Successfully acquired an average of 80 new customers per month, generating an average $70,000 in sales
per month.
Answered product questions with up-to-date knowledge of sales and store promotions.
Politely assisted customers in person and via telephone.
Vacation Planner, 01/2014 to 01/2015
Universal Orlando – Orlando, FL
Assist guests with the sales process for products and services.
Up sell of additional vacation options.
Provide technical assistance and phone support for ticket orders.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Provided an elevated customer experience to generate a loyal clientèle.
Sales Associate, 01/2011 to 01/2014
Casual Male XL – Altamonte Springs, FL
Build professional connections with customers.
Organized and tracked large volumes of inventory.
Handled the receiving and sending of shipment manifest.
Managed petty Cash and transactions.
Routinely cleaned and maintained work environment.
Associate Trainer, 01/2011 to 01/2014
Panera Bread – Altamonte Springs, FL
Trained and supervised new employees.
Delivered quick and friendly customer service and prepared foods under pressure.
Managed petty cash and performed cashiering operations.
Cleaned and detailed work stations frequently.
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY

2. Front-service Clerk, 01/2004 to 01/2010
Publix Supermarkets – Apopka, FL
Task organization and time management emphasis.
Quickly resolve customer issues and aided them in various task.
Provide efficient, enthusiastic and professional customer service.
Bachelor of Science: Digital Entertainment and Game Design, 2010
ITT Technical Institute - Lake Mary, FL
EDUCATION