Mia Moore has over 10 years of experience in operations management, administrative support, customer service, and public relations. She currently works as an Inside Sales Representative for Coca-Cola, where she provides exemplary customer service and uses consultative selling skills to increase sales. Previously, she worked as an Operations Controller for 1st Compucare Ltd, where she was responsible for financial reporting and managing employees. She also has experience working in customer service roles for Delta Airlines. Mia Moore holds an Associate's degree in Business and certifications in Sage Payroll and Bookkeeping.

1. Mia Moore
(813)952-0150
4333 County Breeze Drive || New Port Richey, FL 34653
mia_moore@icloud.com
SUMMARY OF QUALIFICATIONS
Over 10 years of office experience in operations management, administrative support, public relations, and
customer service. Experience in dealing with client accounts and the processing of highly confidential payroll
information. Possess an excellent ability to identify business challenges, and work collaboratively to shape
solutions by acting as relationship builder and problem resolution expert. A gifted visionary with the determination
and skills needed for driving organizational excellence. Equipped with an excellent work ethic, a strong sense of
responsibility, and a commitment to teamwork.
PROFESSIONAL EXPERIENCE
Coca-Cola
Inside Sales Representative Tampa, FL. Apr. 2012 - present
• Provide exemplary customer service, maximize sales, introduce and promote different products.
• Persuasive communicator, uses consultative selling skills to identify opportunities, and overcome objections.
Tenacious negotiator and closer, adept in conveying the benefits of products/services and generating
customer interest. Quickly learn, master and sell new product offerings.
• Successfully sell Coca-Cola Refreshments (CCR) products to established customers via multiple customer
contact channels through up-selling and cross-selling established products and introduction of new brands and
packages which results in increased volume and profitability.
• Resolve all inbound and outbound support requests per established guidelines.
Identify and act as a company ambassador by offering best sales programs to drive customer value and grow
the customer’s beverage business.
• Deliver professional account management for designated CCR customers.
Utilize effective communication skills to ensure customer expectations are successfully achieved with all
internal/external stakeholders.
• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to
ensure customer satisfaction.
• Research account call history and use applicable resources/tools to problem-solve and make appropriate
decisions to meet customer’s needs and resolve issues.
• Escalate customer issues within established guidelines to ensure timely resolution.
Understands performance metrics and improves quality and capabilities to meet and/or exceed goals.
• Ensure new/revised processes are understood and immediately applied to customer interactions via CCR
tools/resources.
• Access multiple system applications simultaneously to effectively provide sales and service to customers.
• Actively participate and contribute in engagement and team building activities.
• Assist with projects per business needs.

2. 1st Compucare Ltd.
Operations Controller London, UK. Jan. 2007 - Oct. 2011
• 1st
Compucare provides specialist care and sanitation, in order to increase the longevity of IT equipment and
protect staff in the workplace from becoming ill due to unhygienic equipment
• Responsible for all accounting and financial activity within the District including financial statements prepared
in an accurate, complete and timely manner
• Responsible for training and development of all staff
• Routinely managed and supervised the overall employee performance, and organized payroll records
• Provide accurate and timely payroll, managed cash flow and compliance using SAGE
• Duties included acting as a customer liaison, as well as the meeting/exceeding of aggressive sales goals.
• Controlled and utilized manpower through planning, organizing, and scheduling to minimize loss of time.
• Ensured applicable company policies and procedures were followed while monitoring records and reports.
• Prepared and distributed complex, detailed, accurate, and error-free financial reports to management.
Delta Airlines
Customer Service Representative Tampa, Fl. Oct. 2005 - May. 2006
• Provided superior public relations - sales by servicing customer needs and addressing concerns efficiently
• Handled a wide range of customer service activities for the organization; answered escalated customers
• Question’s and provided support to Delta's Elite Sky-miles members to ensure customer-focused operations.
• Listen, Care and Connect with customers by answering calls in an efficient, courteous, and accurate manner
while valuing the customer's time and needs.
• Demonstrate the desire to make our customer's travel not only superior but memorable.
• Connect with customers via phone and create an experience where customers know they have been heard
and understood and feel valued and important.
• Effectively listening, quickly identifying and owning customer issues, making quality decisions, multi-tasking,
and interacting with a globally diverse group of customers and colleagues.
• Consistently sell a range of travel related services, including car rental, hotel, and credit card vendor partner
products, and actively search for solutions to problems.
• Possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react
quickly.
• Understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.
EDUCATION
Tower Hamlets College London, UK
SAGE Payroll Diploma/Bookkeeping I & II, Psychology I
HCC Hillsborough Tampa, Florida
AA Degree in Business
COMPUTER SKILLS
5+ year’s experience with Microsoft Office Products (Word, Excel, and PowerPoint) MAC & Sage