User Centered Design Overview

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An overview of the user centered design process including the disciplines, methods used, and frequently asked questions.

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User Centered Design Overview

  1. 1. An overview of UCD [User Centered Design]
  2. 2. i am aaron HURSMAN i live in dallas, TEXAS i do user EXPERIENCE i work @RACETOWIN i tweet @HURSMAN 2
  3. 3. “ I can’t find anything on this site. Why do I have to click so many times to do anything? I hate this system, because it is impossible to use. I like the old one better. SOUND This site so ugly, it hurts my eyes! These fields should be filled in automatically. This system is so clunky. familiar? This is taking way longer than it should. Why are all these fields required? This isn’t what I thought would happen. I must have clicked on the wrong thing This system is missing a critical feature I need to do my job. I’ll just have to find the data myself and dump it to a spreadsheet. Why are requirements taking so long to define? When can I see what the system will look like? This isn’t what I expected the screen to look like. There aren’t enough details in this requirements specification. The requirements specification is too detailed to consume. Why isn’t anyone using the system? Why aren’t we seeing the ROI we anticipated? ” It was just user error. That’s a training issue. 3
  4. 4. doing the same thing over and over again and expecting DIFFERENT results? 4 http://bit.ly/dC8CaT
  5. 5. refresh time to 5 http://bit.ly/9j36hZ
  6. 6. What IS User centered design? 6
  7. 7. What IS User centered design? User Centered Design (UCD) is an iterative methodology that puts the user at the center of all design decisions. 7
  8. 8. What IS User centeredisdesign? UCD a DESIGN philosophy User Centered Design (UCD) is an iterative methodology that puts the user at the center of by a and approach enabled all design decisions. wealth of disciplines and design methods. 8
  9. 9. What IS THE GOAL OF UCD? 9
  10. 10. What IS THE GOAL OF UCD? The ultimate goal of UCD is to optimize a user's experience of a system, product, or process. 10
  11. 11. What IS THE GOAL OF UCD? UCD looks to realize this goal by considering the user perspective The ultimate goal of UCD is to optimize a user's during all phases of the experience of a system, product, or process. development lifecycle. 11
  12. 12. What IS THE USER PERSPECTIVE? 12 http://bit.ly/czatli
  13. 13. USER perspective NO. 1: NEEDS AND WANTS 13 http://bit.ly/duRu7o
  14. 14. USER perspective NO. 2: GOALS, MOTIVATION, AND TRIGGERS 14 http://bit.ly/cBKoTK
  15. 15. USER perspective NO. 3: Obstacles AND Limitations 15 http://bit.ly/9giEMb
  16. 16. USER perspective NO. 4: Tasks, Activities, AND Behaviors 16 http://bit.ly/9rYgds
  17. 17. USER perspective NO. 5: Geography AND Language 17 http://bit.ly/agm9aw
  18. 18. USER perspective NO. 6: Environment AND Gear 18 http://bit.ly/bdNYpD
  19. 19. USER perspective NO. 7: WORK LIFE AND EXPERIENCE 19 http://bit.ly/9a3eCj
  20. 20. Understanding the perspective a user brings to a system enables us to design that system to meet their needs. 20
  21. 21. What are the UCD disciplines? 21
  22. 22. What are the UCD disciplines? Visual Design 22
  23. 23. What are the UCD disciplines? Interaction Design Visual Design 23
  24. 24. What are the UCD disciplines? Interaction Research Design Visual Design 24
  25. 25. What are the UCD disciplines? Information Interaction Research Architecture Design Visual Design 25
  26. 26. What are the UCD disciplines? Information Interaction Research Architecture Design Visual Usability Design 26
  27. 27. What IS the UCD PROCESS? 27
  28. 28. What IS the UCD PROCESS? RESEARCH EVALUATE CONCEPT DESIGN 28
  29. 29. What IS the UCD PROCESS? RESEARCH 29
  30. 30. What IS the UCD PROCESS? ESEARCH CONCEPT 30
  31. 31. What IS the UCD PROCESS? RCH CONCEPT DESIGN 31
  32. 32. What IS the UCD PROCESS? EVALUATE CONCEPT DESIGN 32
  33. 33. How about an example? 33
  34. 34. Storyboard Interviews Personas Sketch Hi-Fidelity Usability Paper Prototype Testing Prototype Usability Hi-Fidelity Usability Testing Prototype Testing 34
  35. 35. 35 http://bit.ly/d8JI5L
  36. 36. 36
  37. 37. 37 http://bit.ly/axWFqM
  38. 38. 38 http://bit.ly/cIsiNQ
  39. 39. 39 http://bit.ly/dssJzn http://bit.ly/drlHoZ
  40. 40. 40 http://bit.ly/a477BW
  41. 41. 41 http://bit.ly/aYLuhc
  42. 42. What ARE the BENEFITS OF UCD? 42
  43. 43. What ARE the BENEFITS OF UCD? 43
  44. 44. What ARE the BENEFITS OF UCD? 44
  45. 45. What ARE the BENEFITS OF UCD? 45
  46. 46. What ARE the BENEFITS OF UCD? 46
  47. 47. What ARE the BENEFITS OF UCD? 47
  48. 48. FAQs Frequently Asked Questions 48
  49. 49. FAQs Frequently Asked Questions How long does UCD take? Will it impact my project timeline? Yes, but hopefully in a good way. UCD is an alternative design approach that usually replaces antiquated methods. That being said, UCD will be tailored to your project, but it usually requires “front- loading” additional effort early in the project. The philosophy is to “fail fast” to uncover problem areas earlier using UCD methods instead of discovering the problems late in development stages of the project. 49
  50. 50. FAQs Frequently Asked Questions It sounds complicated. Won’t I need a large team of UCD experts? Not necessarily. The UCD process is easy to teach and learn. A single UCD professional can lead a team of resources including client team members through the process. Although many of the techniques have fancy names, the exercises are not only easy to learn and execute, but they are usually fun to perform as well. 50
  51. 51. FAQs Frequently Asked Questions It sounds expensive. How much does it cost? One of the benefits of the UCD approach is that total development and maintenance costs are reduced. In addition, an effective user experience promotes user adoption and productivity. As a result, you are more likely to realize your return on investment which may include key performance metrics such as increased company revenue. 51
  52. 52. FAQs Frequently Asked Questions Do I have to adopt the entire UCD process? Absolutely not. Can it be customized? Absolutely! Every project is unique and the UCD approach can be tailored to the specific needs of the client, project, team, and business objectives. UCD provides a structured design framework but its flexibility allows a project team to craft an approach that considers all project factors. 52
  53. 53. FAQs Frequently Asked Questions Does it work with Waterfall and Agile project methodologies? Yes, UCD is not dependant upon a specific project management methodology. UCD does lend itself better to agile methodologies, because of similar philosophies of short iterations, sprints, and speed to completion. 53
  54. 54. FAQs Frequently Asked Questions Do I really need all this? Isn’t all this just to make stuff look pretty? UCD is comprised of a wealth of disciplines. Visual and graphic design is a key discipline, but an effective user experience is dependant upon a well-round design that was a aided by UCD. Of course, you can forego the User Centered Design for more traditional design approaches, but expectations should not be set any higher than the results of past initiatives. 54
  55. 55. FAQs Frequently Asked Questions What is the Return on Investment (ROI) for UCD? There is not return on investment for a design methodology like UCD. The product, application, system, or solution, on the other hand, should have an ROI. UCD is an ROI enabler for a particular initiative. Achieving certain user adoption levels is normally a prerequisite to seeing any return on any systemic investment. UCD is an ROI stimulant, because its ultimate goal is user experience and user adoption is the most significant benefit of UCD. 55
  56. 56. @hursman 56 http://bit.ly/czeqLw

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