The document discusses coaching, what coaching is and is not. Coaching is defined by ICF as partnering with clients in a thought-provoking process to inspire them to maximize their potential. Coaching is not therapy, consulting, mentoring, training or friendship. Agile coaching focuses on values like individuals over processes, collaboration over contracts, and responding to change. An effective coaching session follows an arrow structure including rapport, contract, scaling, results, experience and actions. Powerful questions and facilitation techniques help coaches guide clients.

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Svetlana Mukhina
What is coaching, what is not coaching
and what is Agile coaching
Training
Friendship
Consulting
Therapy
Mentoring
Coaching

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Introduction
Svetlana Mukhina
ICAgile ICP, ICP-ATF, ICP-BVA, PSM I, CSPO, Professional Coach
Agile and career coach at Luxoft Agile Practice
Experience: 13+ years in IT, Computer Linguistics, Technical
Writing, Quality Assurance, Business Analysis, Project and program
management, Agile Coaching
Interests: Project management, Agile transformation, Career and
performance coaching, Psychology
Hobbies: Horse riding, music, poker, travelling, swimming
https://www.linkedin.com/in/svetlanamukhina
https://www.facebook.com/Svetlana.Mukhina8

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What is coaching?
ICF defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to
maximize their personal and professional potential.
ICF - www.coachfederation.org

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What is not coaching?
Training
Friendship
Consulting
Therapy
Mentoring
Coaching

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What is not coaching. Details.
• It deals with healing pain, dysfunction and conflict within an individual or in relationships. The focus is often on
resolving difficulties arising from the past that hamper an individual's emotional functioning in the present,
improving overall psychological functioning, and dealing with the present in more emotionally healthy ways.Therapy:
• Individuals or organizations retain consultants for their expertise. While consulting approaches vary widely,
the assumption is the consultant will diagnose problems and prescribe and, sometimes, implement solutions.Consulting:
• A mentor is an expert who provides wisdom and guidance based on his or her own experience. Mentoring
may include advising, counseling and coaching.Mentoring:
• Training programs are based on objectives set out by the trainer or instructor.
Training:
• it is a relationship of mutual affection between two or more people, that characterized with affection,
sympathy, empathy, honesty, altruism, mutual understanding, and compassion, enjoyment of each other's
company, trust, and the ability to be oneself, express one's feelings, and make mistakes without fear of
judgment from the friend. Friendship is more about the process, then the result.
Friendship:

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What is Agile coaching ?

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MeasuringAgilecoachcompetence

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That is, while there is value in the items on the right, we value the items on the left more.
from ICAgile, Agile Team Facilitation
Agile Practice

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from ICAgile, Agile Team Facilitation
Agile Practice

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from ICAgile, Agile Team Facilitation
Agile Practice

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from ICAgile, Agile Team Facilitation
Agile Practice

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Professional Coaching Values
People are
okay as they
are.
People
already have
all the
resources
within them to
achieve what
they want.
People always
make the best
choice they
can at the
time.
Every
behavior has
a positive
intention.
Change is
inevitable.
Based on Milton Erickson's Principles

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Agile and Professional Coaching Values
People are okay as
they are.
People already
have all the
resources within
them to achieve
what they want.
People always
make the best
choice they can
at the time.
Every behavior
has a positive
intention.
Change is
inevitable.
Customer collaboration over contract
negotiation
Individuals and interactions
over processes and tools
Responding to change over
following a plan
Working software over
comprehensive
documentation

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Why I do coaching?
Become
better
Heeling
CoolHelp
Happiness
Integration
Transformation
Transparency
Adaption
Variety

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Structure of coaching session – coaching arrow
Rapport Contract Scaling Result format Experience Actions Value Gratitude

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Coaching contract
1. What for?
inside
outside
S
M
A
R
T
3.
4. Eco-friendly
5. Scaling
6. Steps
2. Area of influence

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Powerful Questions
What is exciting to
you about this
What is the part
that is not yet
clear?
What is the
opportunity here?
What is the
challenge?
How does this fit
with your
plans/way of
life/values?
If you could do it
over again, what
would you do
differently?
What have you
tried so far? What
do you make of it
all?
What support do
you need to
accomplish it?
How can you
make sure you
remember what
you have learned?
If the same thing
came up again,
what would you
do?
If you had it to do
over again, what
would you do?
If you got it, what
would you have
What is stopping
you?

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Rapport: active
listening, powerful
questions, flow state
Contract: the best
coaching result, the
session result, the buyer?
Scaling: Where are you
now, where would you
like to be, what can we do
during the session?
Result format: positive
statement, within area of
influence, SMART, eco-
friendly
Creating experience: Dilts
pyramid, Life balance
wheel, Disney creativity
technique, Decard
coordinates
Actions: What are next
steps?
What is the value of the
session?
Thank you Check-in
ProfessionalCoaching

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Rapport: active
listening, powerful
questions, flow state
Contract: the best
coaching result, the
session result, the buyer?
Scaling: Where are you
now, where would you
like to be, what can we do
during the session?
Result format: positive
statement, within area of
influence, SMART, eco-
friendly
Creating experience: bulk
estimation, product box,
client empathy radar,
planning poker, PBR,
roles and responsibilities
workshops, story
mapping
Actions: What are next
steps?
What is the value of the
session?
Thank you Check-in
AgileCoaching
https://blogs.versionone.com/agile_management/2013/0
9/17/twelve-awesome-interactive-facilitation-techniques-
for-agile-teams/

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Manager Coach
Combining Roles

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What next?

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Agile Events
Trainings:
Certified training ICAgile Agile Fundamentals in Kiev
Registration:
• For external participants http://www.luxoft-training.ru/kurs/icagile_certified_professional_-_agile_fundamentals.html
• For Luxoft participants https://goo.gl/yhZhqZ
Certified training ICAgile Agile Teams Facilitation in Saint Petersburg
Registration:
 For external participants http://www.luxoft-training.ru/kurs/icagile_icp_agile_team_facilitation_icagile_icp-atf.html
 For Luxoft participants https://goo.gl/vtZowu
Webinars:
Set of webinars ICAgile Agile Team Facilitation
https://attendee.gotowebinar.com/register/8938199778740400388?anouncementduringwebinar

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To Ream and Watch
 My blog - https://www.linkedin.com/today/author/svetlanamukhina
 My youtube - https://www.youtube.com/channel/UC74_PjdNoIWc01Qv0yVSv7w

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Thank you
Let’s stay in touch:
https://www.facebook.com/Svetlana.Mukhina8
https://www.linkedin.com/in/svetlanamukhina