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www.luxoft.com
Team coaching
Teamwork pillars : responsibility, motivation,
trust, collaboration, common goal
Svetlana Mukhina
www.luxoft.com
Introduction
Svetlana Mukhina
ICAgile ICP, ICP-ATF, ICP-BVA, PSM I, CSPO
Agile and Career Coach at Luxoft Agile Practice
Experience: 13+ years in IT, Project and department
management, Computer Linguistics, Technical Writing,
Quality Assurance
Interests: Project management, Agile transformation, Career
and performance coaching, Psychology
Hobbies: Horse riding, music, poker, travelling
https://www.linkedin.com/in/svetlanamukhina
www.luxoft.com
Webinar Agenda
Coach-identity. Being a coach – what it means? [part I]
Creating trust and collaboration [part I]
Setting achievable goals;
Inspiring and energizing ;
Increasing level of responsibility [part I]
What you will learn
[part I https://goo.gl/1dIwDr
www.luxoft.com
Being a coach
www.luxoft.com
Coach
Identity
No
judgment
No
evaluation
Integrity
Focus on
client result
Observation
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Coaching View
www.luxoft.com
I YOU
Dialog Model
“Сrucial Conversations Tools for Talking
When Stakes are High” by Patterson
Kerry, Grenny Joseph and McMillan Ron
www.luxoft.com
Coaching Neurological Levels
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Trust and Collaboration
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Journey Line
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Constellation – Team “Discussion”
Visual representation of team members opinion distribution:
 One participant tell aloud her/his opinion on project related problem or situation. e.g. “We need
to setup Scrum process on the project” or “I need all team members present on daily syncup”
 Members of the team create a constellation around the speaker
 The more they agree with the statement, the closer they stay and vice versa.
 The team sees all team members attitude to the statement.
www.luxoft.com
Star Map of Team Competence What competence are of higher
importance to our project?
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Niko-Niko – Calendar of Team Mood
www.luxoft.com
FishBowl
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Empathy Radar
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Goals and Results
www.luxoft.com
Well Designed Result
Transition Plan
 Challenges
 Resources
 First Step
Current State
 Criteria (VAK)
 Context
 Secondary Benefit
 Tried solutions
Desired State
 Criteria (VAK)
 Context
 Positive statement
 Realistic and Relevant
 Eco-friendly
www.luxoft.com
Decision-Making: Cartesian Coordinates
“What will happen if you do it?” (+ +)
“What will happen if you do not it?” (+ -)
“What will not happen if you do it?” (- +)
“What will not happen if you do not it?” (- -) Example:
What will happen if you quit your job? (Change the date of release?)
1. I will get an opportunity to find a job that suits me better;
2. I will never see my manager again;
3. I stop spending an hour and a half to my trip to the office.
4. …
What will happen if you don’t quit your job?
1. I will be able to have paid vacations next month;
What will not happen if you quit your job?
1. I will not get my quarter bonus.
What will not happen if you don’t quit your job?
1. I won’t be able to find a job that gives me a sense of satisfaction
Identify answers that really
matter for you and have
impact on your decision
www.luxoft.com
Checklist for Goals Setting
1. What for?
inside
outside
S
M
A
R
T
3.
4. Eco-friendly
5. Scaling
6. Steps
2. Area of influence
www.luxoft.com
Action Items
What Who When How to check
Setup next meeting on our progress with auto-
testing implementation
Mike by Aug 21
Invite to the meeting is
received
Investigate popular frameworks, present the
results
Ann by Aug 28
Meeting on results is
organized by Ann
Explore company trainings on auto-testing, share
info
Olga by Aug 28
Summary table on
trainings is distributed
Discuss auto-testing experience on other project
within the company, summarize it for our team
Mike by Sep 05
Summarization is
provided to all
interested parties
Identify critical parts of our app to cover in first
turn
Alex and Ivan By Sep 05
Visualization of app
critical parts
Present our approach on auto-testing to
stakeholders
Mike By Sep 11
Minutes of meeting are
sent to the team
www.luxoft.com
Motivation and Energy
www.luxoft.com
Meaningful tasks
www.luxoft.com
Losada Coefficient
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Energy Calendar Box of Energy
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Flow = High efficiency and creative thinking
 Meaningful goal
 Clear priorities
 Task complexity is 4% high then the
level of mastery
 Focused on task state of mind
 No multitasking
 3 simple tasks
 Hours of
silence
 Pomodoro
www.luxoft.com
 Minus one hour of sleep = minus 30% of cognitive functions
 Decreased sleep time is not healthy
 Sleep is necessary to structures and remember data
Good Sleep
 Less light 1h before sleep
 Darkness and silence are necessary
 Go to sleep at the same time
 Have a ritual of going to sleep
 Insomnia should be treated
 Trackers of sleep quality
www.luxoft.com
Responsibility
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Employee Engagement Hierarchy
Growth
Team
Work
Management
Support
Basic Needs
Gallup (research-based, global performance-
management consulting company) determines that
team members engagement is the key to business
profitability, client’s loyalty and to low level of attrition.
by GALLUP
www.luxoft.com
WHAT I GET?
1. Do I know what is expected at work your work?
1__2__3__4__5__6__7__8__9__10
2. Do I have all the necessary instruments and materials to do your work right?
WHAT I GIVE?
3. At work, do you have the opportunity to do regularly what you do best of all?
4. In the last seven days, have you received recognition or praise for doing good work?
5. Does your manager, or someone at work, seem to care about you as a person?
6. Is there someone at work who encourages your development?
HOW I CONNECT WITH THE TEAM?
7. At work, do your opinions seem to count?
8. Does the mission of your company make you feel your job is important?
9. Are your team members committed to doing quality work?
10. Do some of your best friends work at the same company with you?
HOW CAN WE GROW TOGATHER?
11. In the last six months, has someone at work talked to you about your progress?
12. In the last year, have you had opportunities to learn and grow at your work?
Результаты:
0-30 bad
31-55 satisfactory
55-85 good
85-100 great
What is necessary to
do, so you evaluate
this situation to 6?
Use coaching scale when asking open questions
Most of the
companies
www.luxoft.com
Area of Influence Matrix of Competence
They
You
I
Can Do
Know Be
Use on
Retrospective
www.luxoft.com
Leadership Gift by Christopher Avery
How your team deal
with problems?
Respond rather than react
Who are the leaders
in your team?
www.luxoft.com
External Point of Influence
Who you should become/What you should do in order …
 My employees aren’t proactive, I always need to provide them direct instructions;
 The manager does not value results of my work;
 That team provided documentation too late for us to integrate with their system;
 They don’t want to conduct Retrospective;
 The development team don’t understand my business needs;
 Our manager always communicate unrealistic development time to the business, that is why
we are always late with Sprint scope;
 She usually overreacts on my feedback;
www.luxoft.com
Way Forward
www.luxoft.com
Trainings and Webinars
 Webinar“Overview of estimation in function points”
https://attendee.gotowebinar.com/register/7096855347981584898?source=webinar (eng)
 Вебинар “Обзор сертификационного тренинга по фасилитации ICAgile Agile Team Facilitation”
https://attendee.gotowebinar.com/register/5502311701820478468?source=webinar (рус)
 Webinar “7 main qualities of Agile team member”
https://attendee.gotowebinar.com/register/4051474223132743428?source=webinar (eng)
 Вебинар “Что такое коучинг, чем коучинг не является и что такое Agile коучинг”
https://attendee.gotowebinar.com/register/6313717198259291652?source=webinar (рус)
 Training “ICAgile Agile Team Facilitation”
http://www.luxoft-training.ru/kurs/icagile_icp_agile_team_facilitation_icagile_icp-atf.html
www.luxoft.com
Read and Watch
 7 источников энергии в работе - Филипп Гузенюк - https://vimeo.com/97670588
 5 Techniques for effective self-coaching - https://www.linkedin.com/pulse/follow-up-webinar-5-techniques-effective-svetlana
 Developing leadership skills https://www.linkedin.com/pulse/webinar-coach-yourself-developing-leadership-skills-svetlana
 The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work
Hardcover by Shawn Achor
 Getting Unstuck: Breaking free of the Plateau Effect by Bob Sullivan and Hugh Thompson
 The surprising truth about what motivates us by Dan Pink https://youtu.be/u6XAPnuFjJc
 Dreamland: Adventures in the Strange Science of Sleep by David K. Randall
 Motivation: Need for Achievements https://www.linkedin.com/pulse/motivation-need-achievements-mukhina-icagile-icp-icp-
atf-psm-I
 Motivation: Need for Affiliation https://www.linkedin.com/pulse/motivation-need-affiliation-mukhina-icagile-icp-icp-atf-psm-i
 Spiral Dynamics by by Edward Beck and Christopher Cowan - http://www.spiraldynamics.com/book/book.htm
 Leadership Agility: Five Levels of Mastery for Anticipating and Initiating Change by by William Joiner and Stephen Josephs
www.luxoft.com
www.luxoft.com
Thank you

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Team Coaching. Goal setting and motivation

  • 1. www.luxoft.com Team coaching Teamwork pillars : responsibility, motivation, trust, collaboration, common goal Svetlana Mukhina
  • 2. www.luxoft.com Introduction Svetlana Mukhina ICAgile ICP, ICP-ATF, ICP-BVA, PSM I, CSPO Agile and Career Coach at Luxoft Agile Practice Experience: 13+ years in IT, Project and department management, Computer Linguistics, Technical Writing, Quality Assurance Interests: Project management, Agile transformation, Career and performance coaching, Psychology Hobbies: Horse riding, music, poker, travelling https://www.linkedin.com/in/svetlanamukhina
  • 3. www.luxoft.com Webinar Agenda Coach-identity. Being a coach – what it means? [part I] Creating trust and collaboration [part I] Setting achievable goals; Inspiring and energizing ; Increasing level of responsibility [part I] What you will learn [part I https://goo.gl/1dIwDr
  • 7. www.luxoft.com I YOU Dialog Model “Сrucial Conversations Tools for Talking When Stakes are High” by Patterson Kerry, Grenny Joseph and McMillan Ron
  • 11. www.luxoft.com Constellation – Team “Discussion” Visual representation of team members opinion distribution:  One participant tell aloud her/his opinion on project related problem or situation. e.g. “We need to setup Scrum process on the project” or “I need all team members present on daily syncup”  Members of the team create a constellation around the speaker  The more they agree with the statement, the closer they stay and vice versa.  The team sees all team members attitude to the statement.
  • 12. www.luxoft.com Star Map of Team Competence What competence are of higher importance to our project?
  • 17. www.luxoft.com Well Designed Result Transition Plan  Challenges  Resources  First Step Current State  Criteria (VAK)  Context  Secondary Benefit  Tried solutions Desired State  Criteria (VAK)  Context  Positive statement  Realistic and Relevant  Eco-friendly
  • 18. www.luxoft.com Decision-Making: Cartesian Coordinates “What will happen if you do it?” (+ +) “What will happen if you do not it?” (+ -) “What will not happen if you do it?” (- +) “What will not happen if you do not it?” (- -) Example: What will happen if you quit your job? (Change the date of release?) 1. I will get an opportunity to find a job that suits me better; 2. I will never see my manager again; 3. I stop spending an hour and a half to my trip to the office. 4. … What will happen if you don’t quit your job? 1. I will be able to have paid vacations next month; What will not happen if you quit your job? 1. I will not get my quarter bonus. What will not happen if you don’t quit your job? 1. I won’t be able to find a job that gives me a sense of satisfaction Identify answers that really matter for you and have impact on your decision
  • 19. www.luxoft.com Checklist for Goals Setting 1. What for? inside outside S M A R T 3. 4. Eco-friendly 5. Scaling 6. Steps 2. Area of influence
  • 20. www.luxoft.com Action Items What Who When How to check Setup next meeting on our progress with auto- testing implementation Mike by Aug 21 Invite to the meeting is received Investigate popular frameworks, present the results Ann by Aug 28 Meeting on results is organized by Ann Explore company trainings on auto-testing, share info Olga by Aug 28 Summary table on trainings is distributed Discuss auto-testing experience on other project within the company, summarize it for our team Mike by Sep 05 Summarization is provided to all interested parties Identify critical parts of our app to cover in first turn Alex and Ivan By Sep 05 Visualization of app critical parts Present our approach on auto-testing to stakeholders Mike By Sep 11 Minutes of meeting are sent to the team
  • 25. www.luxoft.com Flow = High efficiency and creative thinking  Meaningful goal  Clear priorities  Task complexity is 4% high then the level of mastery  Focused on task state of mind  No multitasking  3 simple tasks  Hours of silence  Pomodoro
  • 26. www.luxoft.com  Minus one hour of sleep = minus 30% of cognitive functions  Decreased sleep time is not healthy  Sleep is necessary to structures and remember data Good Sleep  Less light 1h before sleep  Darkness and silence are necessary  Go to sleep at the same time  Have a ritual of going to sleep  Insomnia should be treated  Trackers of sleep quality
  • 28. www.luxoft.com Employee Engagement Hierarchy Growth Team Work Management Support Basic Needs Gallup (research-based, global performance- management consulting company) determines that team members engagement is the key to business profitability, client’s loyalty and to low level of attrition. by GALLUP
  • 29. www.luxoft.com WHAT I GET? 1. Do I know what is expected at work your work? 1__2__3__4__5__6__7__8__9__10 2. Do I have all the necessary instruments and materials to do your work right? WHAT I GIVE? 3. At work, do you have the opportunity to do regularly what you do best of all? 4. In the last seven days, have you received recognition or praise for doing good work? 5. Does your manager, or someone at work, seem to care about you as a person? 6. Is there someone at work who encourages your development? HOW I CONNECT WITH THE TEAM? 7. At work, do your opinions seem to count? 8. Does the mission of your company make you feel your job is important? 9. Are your team members committed to doing quality work? 10. Do some of your best friends work at the same company with you? HOW CAN WE GROW TOGATHER? 11. In the last six months, has someone at work talked to you about your progress? 12. In the last year, have you had opportunities to learn and grow at your work? Результаты: 0-30 bad 31-55 satisfactory 55-85 good 85-100 great What is necessary to do, so you evaluate this situation to 6? Use coaching scale when asking open questions Most of the companies
  • 30. www.luxoft.com Area of Influence Matrix of Competence They You I Can Do Know Be Use on Retrospective
  • 31. www.luxoft.com Leadership Gift by Christopher Avery How your team deal with problems? Respond rather than react Who are the leaders in your team?
  • 32. www.luxoft.com External Point of Influence Who you should become/What you should do in order …  My employees aren’t proactive, I always need to provide them direct instructions;  The manager does not value results of my work;  That team provided documentation too late for us to integrate with their system;  They don’t want to conduct Retrospective;  The development team don’t understand my business needs;  Our manager always communicate unrealistic development time to the business, that is why we are always late with Sprint scope;  She usually overreacts on my feedback;
  • 34. www.luxoft.com Trainings and Webinars  Webinar“Overview of estimation in function points” https://attendee.gotowebinar.com/register/7096855347981584898?source=webinar (eng)  Вебинар “Обзор сертификационного тренинга по фасилитации ICAgile Agile Team Facilitation” https://attendee.gotowebinar.com/register/5502311701820478468?source=webinar (рус)  Webinar “7 main qualities of Agile team member” https://attendee.gotowebinar.com/register/4051474223132743428?source=webinar (eng)  Вебинар “Что такое коучинг, чем коучинг не является и что такое Agile коучинг” https://attendee.gotowebinar.com/register/6313717198259291652?source=webinar (рус)  Training “ICAgile Agile Team Facilitation” http://www.luxoft-training.ru/kurs/icagile_icp_agile_team_facilitation_icagile_icp-atf.html
  • 35. www.luxoft.com Read and Watch  7 источников энергии в работе - Филипп Гузенюк - https://vimeo.com/97670588  5 Techniques for effective self-coaching - https://www.linkedin.com/pulse/follow-up-webinar-5-techniques-effective-svetlana  Developing leadership skills https://www.linkedin.com/pulse/webinar-coach-yourself-developing-leadership-skills-svetlana  The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work Hardcover by Shawn Achor  Getting Unstuck: Breaking free of the Plateau Effect by Bob Sullivan and Hugh Thompson  The surprising truth about what motivates us by Dan Pink https://youtu.be/u6XAPnuFjJc  Dreamland: Adventures in the Strange Science of Sleep by David K. Randall  Motivation: Need for Achievements https://www.linkedin.com/pulse/motivation-need-achievements-mukhina-icagile-icp-icp- atf-psm-I  Motivation: Need for Affiliation https://www.linkedin.com/pulse/motivation-need-affiliation-mukhina-icagile-icp-icp-atf-psm-i  Spiral Dynamics by by Edward Beck and Christopher Cowan - http://www.spiraldynamics.com/book/book.htm  Leadership Agility: Five Levels of Mastery for Anticipating and Initiating Change by by William Joiner and Stephen Josephs