IT Service & Asset Management Better Together

05/26/2021
IT Service & Asset
Management Better Together
Webinar

Agenda
• Introductions
• From Cookie Monster, Burning Laptops
To Mystery Routers
• Common Pain Points
• ITSM & ITAM Together
• Combined Use Cases
• Key Benefits
• Q&A

Copyright © 2021 Ivanti. All rights reserved.
Phil Bowermaster Dave Martinez Mareike Fondufe

Do you have a
Cookie Monster
in your
organization?

Reactive Approach
BEFORE
• Incomplete asset list
and history
• Easier for assets to
‘fall through the cracks’
• Introduces risks and
security vulnerabilities
Proactive Approach
AFTER
• Better visibility on assets
and their history
• Correlate with incident
information for ‘last touch’
• Improved tracking and risk
management processes
Cookie
Monster

Do you suffer from
“Burning Laptop
Syndrome”?

Reactive Approach
BEFORE
• Staff resources spending
time on ‘one-off’
resolutions
• Lack of visibility to all
possible replacement
devices
• Potentially missing larger
vendor issues
Proactive Approach
AFTER
• Immediately identify as
warranty issue
• Quickly get employee
productive
• Quantify potential risk pool
• Determine corrective
actions with vendor
Burning
Laptop
Syndrome

Mysterious
Routers

Reactive Approach
BEFORE
• Missing information
• Purchasing information
and assets not linked
• Vulnerable to cyber-
attacks
Proactive Approach
AFTER
• Asset Discovery and
Inventory
• Integrated Purchase and
Contract Management
• Improved security
processes
Mysterious
Routers

POLL
What are you using
to track your IT
assets?

RESULT
43%
of organizations use
spreadsheets to track
their IT Assets

Common Pain Points
Risk
• Lost or stolen assets
• Shadow IT
• Users don’t return
used equipment
• Security team
needs accurate
asset allocation
details
Productivity
• Refresh falling behind,
users frustrated with
old devices
• On-boarding new
employees is taking
too long
• Productivity loss due to
system downtime
Efficiency
• Tracking assets with
multiple spreadsheets,
no confidence in data
• Using basic discovery
solutions, but not
happy with results
• No integration of
purchasing and stock
information
Financial
• Over-buying software
to protect against
audits
• Executives unable to
forecast or plan
• No ability to link
contracts to assets, no
proactive notifications
when contracts are
expiring or renewing

IT Service and Asset
Management Together

From Silo IT to Combined ITSM & ITAM
Logging Tickets
Re-keying Information Over
Checking Spreadsheets
Swivel Chair Management
SILOS
Proactive Remediation
Automated Processes
Audit Defense
One Platform
COMBINED
Empowering IT to be a Strategic Business Partner

IT Asset
Management
IT Service
Management
Incident, Problem,
Change, Release
CMDB/AMDB
Request Catalog Users
Stock,
Product Catalog,
Contracts, Vendors

Crawl – Walk – Run
Time
&
Effort
Value to business
Build
the foundation
Manage
the process
Optimize
for growth

Empower Users
with Self Service
Reactive Approach
BEFORE
• Long response times & fulfillment
delays
• Manual hand-offs and coordination
• Unnecessary additional license
purchases
Proactive Approach
AFTER
• Self-service requests fulfilled
quickly and painless
• Licenses reclaimed - IT budget
optimized
• User productivity stays high

Accelerate Incident
Management
Reactive: “One-Off” Approach
BEFORE
• Missing information that could help
• Lower employee productivity with
long resolution times
• Potential for missing lower cost
approaches
Proactive: Navigate the Landscape
AFTER
• Faster resolution times – see all
relevant asset information
• Take proactive approach with users
• Check potential risk for incident type

Proactively Manage
Problem Assets
Reactive: “One-Off” Approach
BEFORE
• Siloed problem data
• Lower employee productivity with
long resolution times
• Potential for missing lower cost
approaches
Proactive: Don’t Fix - Replace
AFTER
• Correlated problem and asset data
• Take proactive approach with users
• Change process for downloading
application (if warranted)

Effective Change
Management
Incomplete Insight
BEFORE
• Unclear view what licenses may
already be available
• Risk from unknown add-on license
requirements
• Potential for post-rollout ‘clean up’
More Successful Outcomes
AFTER
• Identify licensing and configuration
risks early
• Licenses reclaimed - IT budget
optimized
• More successful emergency
changes

POLL
Do your service
management processes
automatically have
visibility into asset
information?

RESULTS
31%
No
43%
Sometimes
26%
Yes

BEFORE AFTER
Static data
Days
Silo information
Correlated service
and asset data
Minutes
Insights to take action

IT Service & Asset
Management Together
Complete
Lifecycle
Visibility
Faster Incident
Response Time
Proactive
Remediation
Effective
Change
Management
Enhanced Self
Service
License
Optimization

Expand from a solid foundation
Marketing
Finance
Legal

See you
next time
Forrester –
Future of IT
Operations
Fix Incidents
before they
happen
JUNE 23
JUNE 3

IT Service & Asset Management Better Together

More Related Content

What's hot

Similar to IT Service & Asset Management Better Together

More from Ivanti

Recently uploaded

IT Service & Asset Management Better Together