Too often IT teams get stuck being reactive rather than proactive. You react to service desk tickets, to lost laptops, to end user complaints. But what if you could do more than simply react? Get the insights you need to solve business problems proactively with IT Service (ITSM) and IT Asset Management (ITAM) working together.

1. IT Service & Asset Management Better Together
Panel Discussion
July 24, 2019
Kevin J. Smith
Arlen Beylerian

2. Panel Introductions
Kevin J. Smith
IT Author and Senior Vice President
e kevin.j.smith@ivanti.com
Arlen Beylerian
Principle Product Manager
e arlen.beylerian@ivanti.com

3. Agenda
 Let’s play a round of “Does this sound familiar?”
 Addressing common pain points
 Benefits of ITSM and ITAM Working Together
 Before vs. After
 Q&A

4. Do you have a
Cookie
Monster in your
organization?

5. Cookie Monster
BEFORE
 Incomplete asset list and history​
 Easier for assets to ‘fall through the cracks’​
 Introduces risks and security vulnerabilities
AFTER
 Better visibility on assets and their history​
 Correlate with incident information for ‘last touch’​
 Improved tracking and risk management
processes
Proactive Approach
Reactive Approach

6. Do you suffer
from “Burning
Laptop
Syndrome”?

7. I don’t think my laptop should be doing this
BEFORE
 Staff resources spending time on ‘one-off’
resolutions​
 Lack of visibility to all possible replacement
devices​
 Potentially missing larger vendor issues
AFTER
 Immediately identify as warranty issue​
 Quickly get employee productive​
 Quantify potential risk pool​
 Determine corrective actions with vendor
Navigate the Landscape
“One-Off” Approach

8. FinancialEfficiencyProductivityRisk
Common Pain Points
• Refresh falling behind,
users frustrated with old
devices
• On-boarding new
employees is taking too
long
• Productivity loss due to
system downtime
• Lost or stolen assets
• Shadow IT
• Users don’t return used
equipment
• Security team needs
asset accurate allocation
details
• Tracking assets with
multiple spreadsheets, no
confidence in data
• Using basic discovery
solutions, but not happy
with results
• No integration of
purchasing and stock
information
• Over-buying software to
protect against audits
• Executives unable to
forecast or plan
• No ability to link contracts
to assets, no proactive
notifications when
contracts are expiring or
renewing

9. IT Service and
Asset Management Together

10. From Silo IT to Unified ITSM & ITAM
 Logging Tickets
 Re-keying Information Over
 Checking Spreadsheets
 Swivel Chair Management
Empowering IT to be a Strategic Business Partner
SILOS
 Proactive Remediation
 Automated Processes
 Audit Defense
 One Platform
UNIFIED

11. Incident, Problem,
Change, Release
CMDB/AMDB
Request Catalog
Users
Stock,
Product Catalog,
Contracts, Vendors
IT Asset
Management
IT Service
Management

12. Empower Users with Self Service
BEFORE AFTER
Reactive Approach Proactive Approach
 Long response times & fulfillment delays​
 Manual hand-offs and coordination​
 Unnecessary additional license
purchases
 Self-service requests fulfilled
quickly and painless​
 Licenses reclaimed - IT budget optimized​
 User productivity stays high

13. Accelerate Incident Management
BEFORE AFTER
Reactive: “One-Off” Approach Proactive: Navigate the Landscape
 Missing information that could help​
 Lower employee productivity with
long resolution times​
 Potential for missing lower cost
approaches
 Faster resolution times – see all relevant
asset information
 Take proactive approach with users​
 Check potential risk for incident type

14. Proactively Manage Problem Assets
BEFORE AFTER
Reactive: “One-Off” Approach Proactive: Don’t Fix - Replace
 Siloed problem data​
 Lower employee productivity with
ongoing issues​
 Potential for missing lower cost
approaches
 Correlate problem and asset data​
 Take proactive approach with users​
 Change process for downloading
application (if warranted)

15. Effective Change Management
BEFORE AFTER
Incomplete Insight More Successful Outcomes
 Accuracy of CMDB information ​
 Risk from unknown license requirements​
 Potential for post-rollout ‘clean up’
 Identify licensing and configuration
risks early​
 Licenses reclaimed - IT budget optimized​
 More successful emergency changes

16. Static data
Days
Silo information
Correlated service
and asset data
Minutes
Insights to take action
BEFORE AFTER

17. IT Service & Asset Management Together
Complete Lifecycle Visibility
Faster Incident Resolutions
Proactive Remediation
Effective Change Management
Enhanced Self Service
License Optimization

18. A Glimpse at the Future of IT
IT is now
Strategic to the
Business
IT comes
together to drive
innovation
Automation and
AI energize the
organization
IT uniquely
enables speed
and agility
1 2 3 4

19. Questions?

20. Our sincere thanks for
joining us and we hope
to see you at another
Ivanti event

21. Thank You