Advance your ITAM Program with these Top 6 Best Practices Are you still struggling to keep tabs on your software and hardware with spreadsheets? Break free in 2019! Spreadsheets are cumbersome and difficult to maintain. Let Ivanti ITAM help you to go beyond spreadsheets and basic inventory and asset tracking. Join our ITAM experts to explore the top 6 Things to think about when starting or advancing your ITAM program to better help balance costs and risks in your organization.

1. Ditch the Surplus Software & Hardware
That’s Weighing You Down
Advance your ITAM Program with Top 6 Best Practices
January 31, 2019
Darren Wilensky

2. Introductions
Darren Wilensky
Product Manager
Ivanti
Darren has over twenty years of experience with
ITXM solutions. In his current role as ITAM
Product Manager, he’s dedicated to bringing the
most robust, complete, and ROI returning
solutions for our customers. He strives to
incorporate leading edge technology and industry
best practices into our ITAM product portfolio.
e Darren.wilensky@ivanti.com

3. Does this sound familiar?
Several failed attempts and tools to track and manage assets
Currently tracking assets with multiple Excel spreadsheets, but no confidence in the data
Using basic discovery solutions, but not happy with results
Lost or stolen assets is a major concern
Asset refresh is falling behind, users are frustrated with old devices
Executives are frustrated because they have no ability to forecast or plan
No integration with purchasing or stock management, only information about procurement comes from vendors (Lenovo, Dell, CDW)
Software management does not exist, over-buying to protect against audits
Business line managers are allowing, if not encouraging, shadow IT activity
Asset managers are frustrated because they cannot get users to return used equipment, forcing the company to buy more new assets than needed
No ability to link contracts to assets so it is impossible to get proactive notifications for when contracts are expiring or renewing
Security team is demanding accurate asset allocation details to keep the company safe
No integration between ITSM asset requests and available stock, onboarding a new employee is taking up to 3 weeks
CIO was just fired. New CIO is asking for data. Team is working overtime to do their day job and provide data to the new CIO

4. Current state of IT Asset Management
Orgs spend 10+ hrs per week
resolving data accuracy issues
Nearly 66% of IT managers have an
incomplete record of their IT assets
30% of IT fixed assets are “ghosts”
– missing or cannot be found
At least 25% of orgs still use
tracking spreadsheets
56% of orgs verify asset location
only once a year; 10-15% only
every 5 years
Sources:
Spreadsheets: https://www.enterprisemanagement.com/research/asset.php/3311
Ghost assets: M. Day and S. Talbot, "Data Validationthe Best Practice for Data Quality in Fixed Asset Management," (White Paper) Asset Management Resources
56%: http://www.ey.com/Publication/vwLUAssets/EY_-_Navigating_through_the_complexities_of_the_fixed_asset_management_function/$FILE/EY-navigating-through-the-complexities-of-the-fixed-asset-management-function.pdf
10+ hours: https://www.enterprisemanagement.com/research/asset.php/3311
66%: http://www.computerweekly.com/feature/Embarking-on-a-voyage-of-asset-discovery

5. Digital Transformation drives rapid changes in the way technology
assets are deployed, used, managed, and secured
New devices joining your network every hour

6. Audits: It’s Not a Question of IF you will be Audited but WHEN
66% of Clients Surveyed Were Audited by One or More of These Vendors

7. …Yet, only 32% of Orgs have a formal ITAM Program

8. IT Asset Management
set of business practices
empowering you to manage your
hardware and software technology assets,
helping you gain the most from your
IT investments

9. 
Typical IT Asset Challenges Organizations Face
Optimization Security Risk Management
Lifecycle
Management
Visibility &
Performance
Compliance
You can’t
manage assets
you don’t know
you have
Track H/W
assets
throughout their
lifecycle
Control spend
and optimize
assets
Manage S/W
audits before
they become an
issue
Reduce security
issues within the
business
Reduce financial
and reputational
risk

10. Do you know your IT Assets inside & out?
Do you know what assets
you have?
• Who and what organization is
using your assets?
• Where are your assets
located?
• Are there hoarded, missing,
lost, or stolen assets?
• How old and what condition
are assets?
• Are your assets satisfying the
needs of the business?
Do you know what your
assets cost?
• Do you know what each
asset costs?
• Where are your asset costs
allocated?
• Can you plan and budget
asset refresh?
• Are aging assets costing you
more than they are worth?
• What is the depreciated
value and market value of
your assets?
Are you concerned about
security and compliance?
• Can your asset management
system give your security
team the details they need to
keep your enterprise safe?
• Are you worried about
regulatory compliance and
protecting against a data
breach.
• Are you compliant with your
software entitlements and
audit ready
Visibility &
Performance
Compliance & Risk
Management
Manage
Cost

11. Do you know your IT Assets inside & out?
Concerned about end-user
satisfaction?
• Is onboarding and off-
boarding taking too long?
• Do you have self-
service capability?
• Are your assets meeting
the needs of your users?
• Can you proactively
forecast the asset needs of
your users?
Do you need to scale
the business?
• Do you need to do more
with less?
• Do you need to reduce
the complexity from
multiple disparate systems
• Do you need automation
to refine and enhance
business processes?
• Do you need industry
best practices out-of-the box?
Achieve enterprise fiscal
accountability?
• Do you want to end
the “Black-Hole of Misery”
where IT is blamed for
everything?
• Do you want a proper seat
at the executive table by
knowing with exactness your
IT spend, allocations, and
forecasts
• Do you want to business
plan and optimize your
hardware and software
spend?
End User
Experience Strategic ITScale the business

12. Top Six Executive Concerns & Best Practices
Business Value Concerns Best Practices
1. Do not know what hardware and software assets they have.
• Not sure what assets are in their environment Discovery
• Not sure what assets should be in their environment Purchasing Integration
• Not sure how to gain control Proactive Management
2. Do not know what assets cost or how that cost is allocated.
• No linkage between assets and the acquisition process Purchasing integration
• Cannot track asset costs and report cost allocations across organizations and locations Organizational costing
3. Concerned about security, contractual compliance, and regulatory demands.
• Cannot accurately capture legal entitlements Contract Management
• Cannot calculate an Effective License Position (ELP) for software planning and audit defense ELP calculations
• Cannot optimize software licensing to save costs and support business growth Business planning
• Cannot proactively enhance security and protect against regulatory data breach Security/Regulatory

13. Top Six Executive Concerns & Best Practices
Business Value Concerns Best Practices
4. Concerned about end-user satisfaction.
• Onboarding and off-boarding is hurting the business Operational efficiency
• No end user self-service, resulting in shadow IT activity Operational efficiency
• Users are frustrated with improperly matched or aged assets Operational efficiency
5. Cannot scale the business, do more with less.
• Cannot automate business process activity. Multiple disparate systems are killing productivity Process automation
• No ability to automate simple operational tasks, like SW distribution, reclamation, imaging, upgrades, etc Process automation
6. No ability to achieve enterprise fiscal accountability.
• No integrity in the numbers, forecasts, or budgets. Cannot proactively identify areas of concern
or future needs
Business planning
• Cannot proactively optimize hardware and software needs to meet the needs of the business,
thus making IT a strategic partner in the business
Business planning

14.  Windows / Mac / Linux /
Mobile / Virtual / IoT
 OS Migration
 Software
Distribution
 File Access and
Synchronization
 User Workspace
Management
 Software Asset
Management
 Hardware Asset
Management
 License Optimization
 Software Audit
Defense
 Lifecycle Management
 Lifecycle Management
 Voice Automation /
Telephony
 Request and Service
Catalog
 Change, CMDB and
Release
 PPM and Financial
Management
 Identity Lifecycle
Management
 Policy and Role
Management
 Entitlements
Management
 User Access
Request
 Identity Workflow
and Fulfillment
 Anti-Virus /
Anti-Malware
 Patch
Management
 Device and
App Control
 Privilege
Management
 Secure Configuration
Management
ITAM critical for Unified IT
Cloud or
On-Premises
Integration
Workflow and
Process Automation
Business Value Dashboards,
Analytics and Reporting
Identity
Management
Unified Endpoint
Management
Service
Management
IT Asset
Management
Endpoint
Security

15. Unified IT: ITAM and ITSM
IT Asset
Management
IT Service
Management
Catalog
Request
Onboarding
Off-boarding
Self-service
Security

16. Unified IT: ITAM and ITSM
Asset M anager
License
OptimizerService M anager
Computers
Installed
Software
Assets
AMDB
Contracts
Vendors
Scorecards
Depreciation
Bar Code
Stock
Relationships
Request
Catalog
Product
Catalog
Users
CIs
Incident
Change
Problem
KnowledgeSLA
CMDB
Survey
Event
Release
SERVICE…SUPPORT...CIs…. ASSETS... HARDWARE… SOFTWARE… SOFTWARE-COMPLIANCE
Effective
License
Position Vendor
Liability
Modelling
What-If
Analysis
Savings
Audits
Voice

17. A user needs to use Visio but is denied access
User has tried to
launch Visio but
access is denied
ILO checks to see if
there is a spare
license
User can now launch
Visio
Check if Visio is
approved in the s/w
Catalog
Application Control
allows Visio to be
loaded
Ticket is closed in
ISM and User is
delighted!
Request is created
for access to Visio
Check for reclamation
opportunities?
Unified IT: Automated Software Request / Reclamation

18. (Critical Security Controls)
Inventory of authorized and unauthorized devices
Inventory of authorized and unauthorized software
Unified IT: ITAM and Security

19. Thank You