Why do many managed services relationships fail? And fail again? Both organizations need to be aligned up front and hold hands during onboarding. This presentation covers the top five focus areas. Many MSSP relationships are doomed at the onboarding stage when an organization first becomes a customer. Given how critical these early stage activities are to your partnership, it's imperative to understand the top five areas of focus: technology deployment (the easy part, getting the tech running); the call tree (who do I wake up at 3 a.m.?); process sync (the fun part: mutual synchronization on who does what and when); access, access, access (you need access to do something); and the context of technology (the need to understand your shop).
What you’ll take away:
Understand proven success criteria for successful outsourcing of security operations
Learn how to align security technologies to security processes, and the key focus areas of security operations
Access to key checklists and charts to drive onboarding of managed services
An understanding of specific terms and conditions that need to be included in data-related contracts under applicable laws
Discover how other organizations have succeeded and failed in MSSP relations
Why do many managed services relationships fail? And fail again? Both organizations need to be aligned up front and hold hands during onboarding. This presentation covers the top five focus areas. Many MSSP relationships are doomed at the onboarding stage when an organization first becomes a customer. Given how critical these early stage activities are to your partnership, it's imperative to understand the top five areas of focus: technology deployment (the easy part, getting the tech running); the call tree (who do I wake up at 3 a.m.?); process sync (the fun part: mutual synchronization on who does what and when); access, access, access (you need access to do something); and the context of technology (the need to understand your shop).
What you’ll take away:
Understand proven success criteria for successful outsourcing of security operations
Learn how to align security technologies to security processes, and the key focus areas of security operations
Access to key checklists and charts to drive onboarding of managed services
An understanding of specific terms and conditions that need to be included in data-related contracts under applicable laws
Discover how other organizations have succeeded and failed in MSSP relations
How can businesses make the smartest telecom and network choices—choices that are guided as much by the organization’s needs and demands as by cost considerations? Increasingly, companies are opting to partner with managed service providers to harness as many benefits as possible from their telecom and network services. Are they realizing these benefits? View the SlideShare to find out.
Process Whitelisting and Resource Access Control For ICS Computers, Kuniyasu ...Digital Bond
The Control System Security Center (CSSC) in Japan has an active project in their lab to apply process white list control and computer resource access control to Windows servers and workstations in an ICS. These security controls can be very effective in ICS computers that are relatively static as compared to corporate network systems.
The process white list control limits process creation with parent-child relation, SHA1 hash value of an executable file, and conflict of interest. The computer resource access control limits access from a process to file, network (IP address and port), and device. Attend this session learn how CSSC is applying this technology and lessons learned in the lab environment.
Security a Revenue Center: How Security Can Drive Your Businessshira koper
Traditionally Security was viewed as necessary cost center or an insurance policy you hoped you’d never have to cash in. Yet by automating security policy management you can actually save your organization both time and money and even enable and support the revenue generation processes. Presented by Joe DiPietro, SE Director, this technical webinar will provide an overview of how automated security policy management goes beyond providing ROI and cost savings, to directly impacting business productivity and agility.
This webinar will:
* Highlight the security policy processes that can be automated, including challenges, benefits, planning and prioritization considerations.
* Provide an overview of the security management maturity model and highlight opportunities for automation and optimization for each stage of the model.
* Dissect and assess cost saving and revenue generation opportunities for specific key challenges including security change management, risk management, application migration, and auditing and compliance.
Unidirectional Security, Andrew Ginter of Waterfall Security Digital Bond
This presentation reviews the spectrum of perimeter solutions based on unidirectional technology - solutions that are being deployed to protect the safety and reliability of industrial control systems. Learn why the technology is truly unidirectional based on physics and different ways it can be used in SCADA and DCS.
Many practitioners find parts of the spectrum to be counter-intuitive. Further, some parts of the spectrum are straightforward to deploy, and others require that practitioners take some care to ensure that the results really are as strong as they should be. Technologies and techniques covered include unidirectional gateways, secure bypass, temporary/programmed gateway reversals, opposing gateways, secure remote access, and parallel operations and IT WANs.
Social Distance Your IBM i from Cybersecurity RiskPrecisely
The continuous news of personal information stolen from major retailers and financial institutions have driven consumers and regulatory bodies to demand that more action be taken to ensure data protection and privacy. Regulations such as PCI DSS, HIPAA, GDPR, and FISMA require that personal data be protected against unauthorized access using technologies like encryption, tokenization, masking, secure file transfer and more. With all the options available for securing IBM i data at rest and in motion, how do you know where to begin?
Register to get up to speed on the key concepts you need to know about assuring data privacy for your customers, business partners and employees.
Topics will include:
- Protecting data with encryption and the need for strong key management
- Use Cases that are best for tokenization
- Options for permanently deidentifying data
- Securing data in motion across networks
- Complete security solution for IBM I (AS/400)
Presenter: Sharon Besser - VP of Technology, Net Optics
Today’s advanced network security threats are growing in complexity, scale and scope. Highly co-ordinated resources and activities are being leveraged to assault today’s networks with unprecedented speed and agility—a new paradigm in network security monitoring is required in order for organizations to adapt and respond to these threats.
In this presentation, Net Optics VP of Technology & Solutions Sharon Besser defines the next generation approach to security utilizing security-centric SDN, and provides concrete steps organizations must take with their network security and monitoring.
Manoj purandare - Stratergy towards an Effective Security Operations Centre -...Manoj Purandare ☁
Effective Security Operations Centre SOC building - by Manoj Purandare. This article tries to give a strategy towards building am effective SOC using its 4 major points steps and 11 effective steps recipe - for Organisation's / Govt's safety and security
Active Directory in ICS: Lessons Learned From The FieldDigital Bond
Donovan Tindall of Honeywell at the S4x15 Operations Technology Day (OTDay). A meaty, but practical technical session on how to use Active Directory to help manage and secure your ICS.
How can businesses make the smartest telecom and network choices—choices that are guided as much by the organization’s needs and demands as by cost considerations? Increasingly, companies are opting to partner with managed service providers to harness as many benefits as possible from their telecom and network services. Are they realizing these benefits? View the SlideShare to find out.
Process Whitelisting and Resource Access Control For ICS Computers, Kuniyasu ...Digital Bond
The Control System Security Center (CSSC) in Japan has an active project in their lab to apply process white list control and computer resource access control to Windows servers and workstations in an ICS. These security controls can be very effective in ICS computers that are relatively static as compared to corporate network systems.
The process white list control limits process creation with parent-child relation, SHA1 hash value of an executable file, and conflict of interest. The computer resource access control limits access from a process to file, network (IP address and port), and device. Attend this session learn how CSSC is applying this technology and lessons learned in the lab environment.
Security a Revenue Center: How Security Can Drive Your Businessshira koper
Traditionally Security was viewed as necessary cost center or an insurance policy you hoped you’d never have to cash in. Yet by automating security policy management you can actually save your organization both time and money and even enable and support the revenue generation processes. Presented by Joe DiPietro, SE Director, this technical webinar will provide an overview of how automated security policy management goes beyond providing ROI and cost savings, to directly impacting business productivity and agility.
This webinar will:
* Highlight the security policy processes that can be automated, including challenges, benefits, planning and prioritization considerations.
* Provide an overview of the security management maturity model and highlight opportunities for automation and optimization for each stage of the model.
* Dissect and assess cost saving and revenue generation opportunities for specific key challenges including security change management, risk management, application migration, and auditing and compliance.
Unidirectional Security, Andrew Ginter of Waterfall Security Digital Bond
This presentation reviews the spectrum of perimeter solutions based on unidirectional technology - solutions that are being deployed to protect the safety and reliability of industrial control systems. Learn why the technology is truly unidirectional based on physics and different ways it can be used in SCADA and DCS.
Many practitioners find parts of the spectrum to be counter-intuitive. Further, some parts of the spectrum are straightforward to deploy, and others require that practitioners take some care to ensure that the results really are as strong as they should be. Technologies and techniques covered include unidirectional gateways, secure bypass, temporary/programmed gateway reversals, opposing gateways, secure remote access, and parallel operations and IT WANs.
Social Distance Your IBM i from Cybersecurity RiskPrecisely
The continuous news of personal information stolen from major retailers and financial institutions have driven consumers and regulatory bodies to demand that more action be taken to ensure data protection and privacy. Regulations such as PCI DSS, HIPAA, GDPR, and FISMA require that personal data be protected against unauthorized access using technologies like encryption, tokenization, masking, secure file transfer and more. With all the options available for securing IBM i data at rest and in motion, how do you know where to begin?
Register to get up to speed on the key concepts you need to know about assuring data privacy for your customers, business partners and employees.
Topics will include:
- Protecting data with encryption and the need for strong key management
- Use Cases that are best for tokenization
- Options for permanently deidentifying data
- Securing data in motion across networks
- Complete security solution for IBM I (AS/400)
Presenter: Sharon Besser - VP of Technology, Net Optics
Today’s advanced network security threats are growing in complexity, scale and scope. Highly co-ordinated resources and activities are being leveraged to assault today’s networks with unprecedented speed and agility—a new paradigm in network security monitoring is required in order for organizations to adapt and respond to these threats.
In this presentation, Net Optics VP of Technology & Solutions Sharon Besser defines the next generation approach to security utilizing security-centric SDN, and provides concrete steps organizations must take with their network security and monitoring.
Manoj purandare - Stratergy towards an Effective Security Operations Centre -...Manoj Purandare ☁
Effective Security Operations Centre SOC building - by Manoj Purandare. This article tries to give a strategy towards building am effective SOC using its 4 major points steps and 11 effective steps recipe - for Organisation's / Govt's safety and security
Active Directory in ICS: Lessons Learned From The FieldDigital Bond
Donovan Tindall of Honeywell at the S4x15 Operations Technology Day (OTDay). A meaty, but practical technical session on how to use Active Directory to help manage and secure your ICS.
Government Webinar: Improving Security Compliance with IT Monitoring Tools SolarWinds
In this webinar SolarWinds and DH Technologies discussed how SolarWinds infrastructure monitoring tools can be used to help improve your agency’s IT security posture. We discussed how our solutions help manage and monitor network devices and their configurations to enhance risk management, IT security, and compliance. Discussions included simplifying day-to-day operations, increasing automation, and generating reports to help verify compliance and highlight violations.
During this interactive webinar, attendees learned about:
Leverage Network Configuration Manager (NCM) and Security Event Manager (SEM) (formerly Log & Event Manager) to verify that controls have been implemented correctly
Employ SEM, Network Performance Monitor, and NCM to monitor that controls are working as expected
Quickly and easily produce out-of-the-box compliance reports for DISA STIGS, FISMA, and more
Leverage Server Configuration Monitor (SCM) to track and get alerted when server configurations change
Stop Chasing the Version: Compliance with CIPv5 through CIPv99 Tripwire
For many energy companies, readying for compliance with the latest version of NERC Critical Infrastructure Protection (CIP) standards, whether they be v5, v6, v7 or beyond is not the first priority – delivering reliable energy to the BES is. So, how does a company deal not only with the impending changes of CIP v5, but do so in a manner that best positions them for compliance with future versions and secures their cyber environment?
Join our live webcast on Thursday February 5 to hear from ICF, Tripwire, and AssurX industry experts who are helping organizations already grappling with the new and upcoming CIP requirements, implementing a risk based approach, the steps they are taking to get ahead of the curve, and addressing the uncertainty.
Key Takeaways - Regarding Readiness for NERC CIPv5 (and beyond):
•Best approaches for achieving compliance in a changing environment. (i.e. v5, v6, v7).
•How to save time, resources, and achieve automation with practical guidance on compliance efforts for current and future CIP requirements.
•Practical highlights and key controls from those already working on the most pressing issues.
Effective Security Monitoring for IBM i: What You Need to KnowPrecisely
Defending against the increasing sophistication and complexity of today’s security threats requires a comprehensive, multi-layered approach. The key is to maximize the strength of each layer of your defenses, and then ask yourself “If this layer is breached, what do I have in place to prevent further damage?”
Even if you have implemented the proper layers of protection, effective security still requires a thoughtful and comprehensive approach to monitoring and reporting. Monitoring plays a critical role in any effective IT security strategy. It's like having a security guard constantly patrolling your digital infrastructure, vigilantly watching for suspicious activity and potential threats. Security monitoring allows you to detect threats as soon as possible, giving you a better chance of responding quickly and effectively.
Join us for this webinar we will cover:
• The best practices for monitoring your IBM i environment.
• The benefits of combining your IBM i monitoring with other IT systems
• A demonstration of a new Assure Security Monitoring and Reporting interface
Realizing the Cost Benefits of Fixed-Cost Managed IT Services ACEITS
Business that switch to fixed-cost managed IT services get their technology issues resolved faster and see significant cost-savings over a break/fix model. View this presentation to learn more about how fixed-cost managed IT services deliver increased uptime, get small issues resolved before they become major problems and allow businesses to have predictable monthly technology expenses. No more surprises you haven't budgeted for.
Today’s electronic physical security systems are complex: servers, workstations, network technologies and edge devices all working together to protect your facility. An undetected problem with a single component can compromise your security coverage. Unfortunately, many people discover a problem with the security system only after an incident has occurred. Join our webinar on May 24th, 1pm CST to learn how System Health Monitoring can help you avoid surprises and keep your facility secure.
In this webinar hosted by Christopher Hugman - VP, Service Innovation, we cover:
- What is System Health Monitoring?
- Do I need System Health Monitoring for my Security Systems?
- How does it work?
- How is SecurePlan different than a standard maintenance program?
Insight session -- Build Successful MSP Service OfferingsSolarwinds N-able
A great managed services program is one that has the right mix of products, services and programs for the fastest, easiest and most cost-effective path to market – leading to sustained profitability and success.
Join Channel Manager David Weeks as he walks you through building an MSP program that will get you rapid results while saving you thousands of dollars in go-to-market costs.
IBM Solutions Connect 2013 - Increase Efficiency by Automating IT Asset & Ser...IBM Software India
More than investing, managing and controlling IT assets is critical in an organisation. Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, organisations need to keep the above in mind so as to make the most of their investments. Go through the presentation to find out more how IBM SmartCloud suite of solutions can help you achieve the above.
Webinar: Real IT Compliance with SolarWindsSolarWinds
In this webinar, attendees learned how to leverage automation to improve responsiveness to IT threats and help their organization comply with cyber security regulations, mandates, and policies. Attendees learned about SolarWinds products that can provide automated responses and how they can be leveraged to help reduce reaction times and improve their organization’s security posture.
SolarWinds Government and Education sales engineers reviewed and demonstrated automation features of Network Configuration Manager (NCM), Security Event Manager (SEM), formerly Log & Event Manager, NetFlow Traffic Analyzer (NTA), and Log Analyzer (LA), and how they can be used to help improve governmental and organizational compliance. They also reviewed how our API can be used to integrate with other applications to support organizational objectives.
During this interactive webinar, attendees learned about:
• How NCM detects out-of-process configuration changes, audits configurations, and even corrects violations
• How SEM provides cross-platform event processing, notification, and remediation
• How to configure SEM rules and active responses to meet your organization’s security objectives
• How NTA supports port 0 monitoring and how it can alert on flow traffic thresholds per protocol
• How LA provides real-time log streaming and visualization to help identify the root cause and reduce troubleshooting
• How to push and pull data leveraging the Orion® Platform API and utilize the OrionSDK and SWQL to sync between external applications and tools
Similar to The Benefits of Having Nerds On Site Monitoring Your Technology (20)
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
The Benefits of Having Nerds On Site Monitoring Your Technology
1. We Focus On Your IT
So You can Focus On
Your Business
2. Nerds On Site – Technology Partners
• Founded in 1995
• Over 400 Independent Contractors in 9 Countries
• Specialization in small and midsized businesses
• Deep understanding of I.T. networks
• We build value into everything we do!
3. Our Solution – Overview
• Allows us to do better business with you and save you money
o 24 x 7 Monitoring
o Alerting
o Reporting
4. Our Enhanced Program
• Deep network monitoring
Monitoring & Alerting • Immediate alerting
• Automated network scanning and asset discovery
Asset Management
• Asset inventory and warranty management
• Baseline security scanning to detect security holes
Security Assurance
• Remote monitoring of antivirus and backup verification
Preventative • Basic automated scripting to maintain asset health
Maintenance • Comprehensive server health reports
• Comprehensive automated reporting (scheduled daily,
Reporting weekly, monthly, quarterly, on-demand)
Quarterly Business • Detailed needs assessment
Reviews • Setting objectives and planning for improvement
5. 24x7 Monitoring, Alerting and Reporting
• 24 x 7 x 365 monitoring of your entire environment
• Immediate alerting when issues arise
• Long-term trend analysis and best practices solutions
• Best Engineer for the IT challenge
• Detailed monthly reporting
6. 24x7 Monitoring, Alerting and Reporting
BENEFITS TO YOU:
• 24 x 7 Monitoring and Alerting
Issues will be identified much faster and addressed proactively.
With rapid resolution and problem prevention, we will substantially reduce the
costs associated with downtime (lost productivity, lost opportunities and service
costs)
• Monthly Reporting
You’ll know exactly what’s going on in your network
You’ll know about pending problems and be able to plan accordingly
7. 24x7 Monitoring
• Network and device availability
• Alerts and pre-failure indicators
• Immediate alerting and monthly reporting
Centralized web-based dashboard
Server Health Report
Alerts
Website Monitoring
8. Initial Network Assessment
Site Hardware Summary Report
• Complete overview of your network and its diversity of equipment
• Easy identification of obsolete hardware that decreases employee
productivity
Site Security Report
• Comprehensive summary of all security patches applied
• Complete summary of all MBSA scans performed
• Summary of work required to improve site security
Site Performance Report
• Identifies most heavily-stressed devices at a site
• Highlights devices that may require immediate review
9. Detailed Network Scans
Scans are run on a predefined schedule
• Automatic discovery of new assets
• Scans can include anything with
an IP address, including:
– Desktops
– Laptops
– Servers
– Network devices such
as routers and switches
– Network-attached devices
such as printers, fax,
scanners, VoIP phones
– Websites (internal and external)
– Virtual, cloud and SaaS resources
10. Monitoring All Your Assets
• Standardized monitoring
of your entire network
• 24 x 7 alerting based on
what is important for you
and your business
12. Asset Tracking and Reporting
BENEFITS TO YOU:
• Asset Inventory Management
Accurate, up-to-date, effortless asset and warranty tracking for insurance or
taxation purposes
Protect your network from illegal or unauthorized software
Identify out-of-date or unsupported, inefficient hardware
• Warranty and End-of-Life Asset Tracking
Reduce costs with more effective lifecycle tracking
Never pay for maintenance twice!
13. Asset Inventory Management
Hardware Assets
Detailed hardware inventory
Warranty tracking
Comprehensive monthly reporting
Software Assets
Complete list of all software patches applied to each system
Software detection to identify all unauthorized software installs
Detailed inventory of all systems
Sub-standard Configurations
Baseline Report identifies configurations that require updates
Asset scans identify under-performing and under-utilized devices
14. Warranty Tracking
Asset Inventory Reports – disaster recovery of mission-critical information
Device Attributes Report – up-to-date device warranty information
WE’LL MAKE SURE YOU DON’T PAY TWICE FOR HARDWARE MAINTENANCE!
YOUR LOGO HERE
15. Security Monitoring
• Protecting your investment
• Protecting your reputation
• Ensuring compliance with legislated security regulations:
o Sarbanes‐Oxley (Sarbox)
o Gramm‐Leach‐Billey (GLBA) and/or Basel II
o Payment Card Industry Data Security Standard (PCI‐DSS)
o Health Information Portability & Accountability Act (HIPAA)
o …everything that is relevant to your industry
YOUR LOGO HERE
16. Security Monitoring
BENEFITS TO YOU:
• Protect Your Assets
Reduce the costs of downtime that can result from virus attack or security breaches.
Protect client data and your reputation.
• Protecting Your Business
Achieve compliance to legislated regulations that apply to your business.
Increase customer confidence that their data is secure.
17. Security
REDUCED RISK
• Baseline security scanning
to detect security holes
• Continuous monitoring for
viruses, worms, spam ware
and other malware
• Automated verification
of data back up completion
• Identification of any
failed back ups
18. Compliance
• Controlled environment
• Physical security
• Disaster management
• Availability
• Information security
• Network security
• Network health visibility
Reports: Patch Status, Hardware Summary,
Device Security, Website Monitoring,
Windows Server Health
19. Preventative Maintenance
• Saving you money and improving productivity
• Extend the longevity of your systems
• Enhance employee productivity
• Reduce wait times
20. Preventative Maintenance
BENEFITS TO YOU:
• Most problems are solved before you even know they are happening
• Lengthen asset life-cycle
• Reduce the costs of downtime and emergency repairs
• Increase productivity
21. Preventative Maintenance
Settings are automated OR run on a predefined schedule
Shut down of workstations
• Save power costs and reduce
greenhouse gases
Clean-up of temporary files
• Deletes all files in temporary directories
Remotely run scandisk
• Provides security assurance
22. Monthly Reviews
Monthly reviews will help you to understand where, when
and how to best invest your IT budget—and control costs.
Executive Summary
Provides an overview of entire site status
Website Monitoring
Up-to-date information on website reliability
Patch Status
Summarizes security patches that were
applied for targeted devices
Server Health
Establishes performance baselines and
identifies areas of improvement
Site Performance
Identifies the top most-stressed devices by
memory usage and CPU
Work Completed
Summarizes information on cleared alerts,
completed tickets, and scripts run
23. Quarterly Business Reviews
A pre-scheduled meeting every 90 days to review work and services,
and to identify any areas of your IT infrastructure that are of concern.
1. Detailed review to refine our
understanding of your needs
and pain points
2. Review all reports and
business processes tied to IT
3. Set objectives for the next
quarter and start planning
4. Agree on ways to optimize
your current IT investments
and ways in which you can
reduce costs
24. Overview – Benefits and Value
FEATURE BENEFIT VALUE
• Issues will be identified much • Reduce costs of downtime
Monitoring & Alerting faster and can be addressed (productivity, opportunity &
proactively service costs)
• Accurate, up-to-date, effortless
Asset Management asset and warranty tracking for • Reduce costs with better
insurance or taxation purposes lifecycle management
• Protect your assets and data • Reduce costs of downtime
Security Assurance • Achieve regulatory compliance • Increase customer confidence
Preventative • Lengthen asset life-cycle • Reduce costs of downtime
Maintenance • Increase productivity and repairs
• Know exactly what’s going on • Optimize every dollar you
Reporting with your network spend on IT - based on
• Identify pending issues accurate data
Quarterly Business • An opportunity to prioritize • Accurate budget forecasting
Reviews projects and plan budget
26. Additional Points
Reduce your IT costs
Reduce your unexpected downtime
(and the costs associated with it)
Extend the life of your assets
Improve your system security
Plan, budget, and track more accurately
Be empowered to make proactive instead of reactive choices