christian f. nissen cfn consult it service management responsibilities roles processes itsm itil risk cobit configuration management system realise benefits optimize resources optimize risk value creation value weill and ross iso/iec 38500 enabling processes enablers it management it governance governance of it governance of enterprise it itil foundation service level agreement sla service catalogue service portfolio services problem management incident management change management service level management itil processes preventive iso/iec 2000 iso/iec 31000 iso/iec 27001 nist impact vulnerability threat control objectives controls segregation of duties cyber security information security cyber resilience resilia out-of-the-box customization configuration data migration gartner foundation data integration tool integration vendor selection requirements definition architecture tool selection tool acquisition service desk tool behavioral economics behavioral architect nudging it devops certification devops training devops controls devops practices devops concepts devops principles continuous deployment continuous test continuous integration continuous delivery lean devops cynefin best practice
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