More than investing, managing and controlling IT assets is critical in an organisation. Companies have a lot to gain by maintaining control of IT assets. They can avoid massive unplanned expenses, increase productivity and provide easy access to information for decision making. When designing an IT asset management (ITAM) program, organisations need to keep the above in mind so as to make the most of their investments. Go through the presentation to find out more how IBM SmartCloud suite of solutions can help you achieve the above.
Enterprises rely on IT to provide the foundation for business services for maintaining all resources such as cloud instances, serverless infrastructure, network infrastructure, storage, etc.
ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity. This comprehensive presentation has all the information you would want to know about ServiceDesk Plus.
How to maximise the benefit of your software costs in compliance with the software licence agreements?
How an enhanced software asset management can help optimizing your IT costs?
Enterprises rely on IT to provide the foundation for business services for maintaining all resources such as cloud instances, serverless infrastructure, network infrastructure, storage, etc.
ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity. This comprehensive presentation has all the information you would want to know about ServiceDesk Plus.
How to maximise the benefit of your software costs in compliance with the software licence agreements?
How an enhanced software asset management can help optimizing your IT costs?
Webinar - 8 ways to align IT to your businessManageEngine
In this webinar, you will discover the importance of IT being aligned to business goals. You will also find ways to achieve this alignment through big data, cloud, BYOD, social etc. The webinar also looks at 3 case studies of organisations with effective IT management. The speaker is Claire Brereton, IT Strategy Consultant and Director, itSMF Australia. Read more from http://goo.gl/GBDLGM. Watch a recording of the webinar at http://bit.ly/1HoZ5kP
As today’s organizations deploy an ever-growing number of complex systems and manage existing or new staff, manual administration of user access to systems becomes costly and ineffective:
• Requesting, routing, approving and acting on requests for new access, in particular for new staff, takes too long. New employees and contractors are unproductive as they wait.
• Too many administrators are tied up in routine user management chores.
• Access is not terminated promptly or reliably when people leave the organization, creating serious security vulnerabilities.
• It is difficult or impossible to say who has access to what systems and data, let alone who had access in the past.
Clearly, these problems call for automation, to consolidate and rationalize the administration of user identity
data across a variety of systems
This document will guide you through the entire life of a successful Identity Management project, including:
• A needs analysis.
• Who to involve in the project.
• How to select the best product.
• Technical design decisions.
• How to effectively roll out the system.
• How to monitor and assure sound ROI.
La sfida delle compliance e della riduzione dei costi applicando in modo sistematico l'efficacia della gestione del ciclo di vita del software
Fausto Wiget, HP Software Professional Services Consulting Manager ITSM
Developing an IAM Roadmap that Fits Your BusinessForgeRock
Presented by Jim McDonald, Engagement Manager, Identropy at ForgeRock Open Identity Stack Summit, June 2013
Learn more about ForgeRock Access Management:
https://www.forgerock.com/platform/access-management/
Learn more about ForgeRock Identity Management:
https://www.forgerock.com/platform/identity-management/
Integrated Service Management (IBM Tivoli)IBM Danmark
I takt med at verden bliver mere og mere instrumenteret, sammenkoblet og intelligent, stilles stadig større krav til en dynamisk infrastruktur. Med IBM Integrated Service Management kan du automatisere og effektivisere processer, vedligeholde systemer, monitorere sammenhænge og eliminere huller i sikkerheden – og derved opnå overblik, øget produktivitet og vækst.
Læs om fordelene ved IBM Integrated Service Management. Læs mere her: bit.ly/softwaredagtivoli01
Webinar - The Science Behind Effective Service CataloguesManageEngine
In this webinar, you will learn about the value of service catalogues to businesses. You will also learn about the different types of service catalogues and how to build them from the ground up. At the end of the webinar, there is an interesting demo of ServiceDesk Plus - you will see how an IT admin helps a new employee with her request for a new laptop.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Learn IP Address Management Best Practices including: challenges, IPv6: what you need to know today, IPv6 benefits, recommendations, and what to look for when evaluating an IPAM Solution.
Webinar - 8 ways to align IT to your businessManageEngine
In this webinar, you will discover the importance of IT being aligned to business goals. You will also find ways to achieve this alignment through big data, cloud, BYOD, social etc. The webinar also looks at 3 case studies of organisations with effective IT management. The speaker is Claire Brereton, IT Strategy Consultant and Director, itSMF Australia. Read more from http://goo.gl/GBDLGM. Watch a recording of the webinar at http://bit.ly/1HoZ5kP
As today’s organizations deploy an ever-growing number of complex systems and manage existing or new staff, manual administration of user access to systems becomes costly and ineffective:
• Requesting, routing, approving and acting on requests for new access, in particular for new staff, takes too long. New employees and contractors are unproductive as they wait.
• Too many administrators are tied up in routine user management chores.
• Access is not terminated promptly or reliably when people leave the organization, creating serious security vulnerabilities.
• It is difficult or impossible to say who has access to what systems and data, let alone who had access in the past.
Clearly, these problems call for automation, to consolidate and rationalize the administration of user identity
data across a variety of systems
This document will guide you through the entire life of a successful Identity Management project, including:
• A needs analysis.
• Who to involve in the project.
• How to select the best product.
• Technical design decisions.
• How to effectively roll out the system.
• How to monitor and assure sound ROI.
La sfida delle compliance e della riduzione dei costi applicando in modo sistematico l'efficacia della gestione del ciclo di vita del software
Fausto Wiget, HP Software Professional Services Consulting Manager ITSM
Developing an IAM Roadmap that Fits Your BusinessForgeRock
Presented by Jim McDonald, Engagement Manager, Identropy at ForgeRock Open Identity Stack Summit, June 2013
Learn more about ForgeRock Access Management:
https://www.forgerock.com/platform/access-management/
Learn more about ForgeRock Identity Management:
https://www.forgerock.com/platform/identity-management/
Integrated Service Management (IBM Tivoli)IBM Danmark
I takt med at verden bliver mere og mere instrumenteret, sammenkoblet og intelligent, stilles stadig større krav til en dynamisk infrastruktur. Med IBM Integrated Service Management kan du automatisere og effektivisere processer, vedligeholde systemer, monitorere sammenhænge og eliminere huller i sikkerheden – og derved opnå overblik, øget produktivitet og vækst.
Læs om fordelene ved IBM Integrated Service Management. Læs mere her: bit.ly/softwaredagtivoli01
Webinar - The Science Behind Effective Service CataloguesManageEngine
In this webinar, you will learn about the value of service catalogues to businesses. You will also learn about the different types of service catalogues and how to build them from the ground up. At the end of the webinar, there is an interesting demo of ServiceDesk Plus - you will see how an IT admin helps a new employee with her request for a new laptop.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Learn IP Address Management Best Practices including: challenges, IPv6: what you need to know today, IPv6 benefits, recommendations, and what to look for when evaluating an IPAM Solution.
IP telephony can be greener today. Simple actions and smart methods for running IP telephones and ethernet switches repeated many times over make a big difference. Make power efficiency a buying criteria for IP phones and Ethernet switches. Design your network to use less power including 10/100M where more is not needed and using two-tier architecture instead of three tier when possible. Use switches for your IP telephones and deploy automated power saving modules to phone banks. Powering down phones during non-business hours will save 75% in electricity costs per office.
Acquire Grow & Retain customers - The business imperative for Big DataIBM Software India
The emergence of Big Data and Analytics has changed the way marketing decisions are made. Marketing has moved away from traditional ‘generalisation’ practices such as customer segmentation, geographical targeting etc. and is focussing more on the individual – the ‘Chief Executive Customer’.
How an organisation can leverage the Cloud for delivering fast growth. The presentation covers various aspects of the Cloud ranging from BPaaS, SaaS, IaaS and PaaS and how an organisation can go about leveraging each of them for business growth. The presentation was part of Keynote presented at the IBM Cloud Innovation Forum India by Christian Klezl, Vice President, Cloud Solution Sales, IBM Corporation.
IBM Institute for Business Value - The Upwardly Mobile EnterpriseIBM Software India
Senior managers from hundreds of enterprises around the globe, in multiple industries, with a range of titles, were asked about their mobile strategies and current level of success. From this survey, only the top 14% were ranked as leaders. The complete IBM Institute for Business Value study will share with you the use of mobile by industry and highlight what the leaders have done to rise to the top.
This paper looks beyond the mechanics of conventional web design to identify the differentiating factors for a good mobile offering. Specifically, this paper concentrates on mobile experience through smartphones and tablets, including bespoke apps and mobile browsing.
The whitepaper from IBM delves into workforce shifts and how organisations can leverage the shift, redesign work and build a smarter workforce to meet the organisation’s need for talent.
SNMP is a tool (protocol) that allows for remote and local management of items on the network including servers, workstations, routers, switches and other managed devices.
•It is an application level protocol and is designed for application layer so that it can monitor devices made by different manufacturers and installed on different physical networks.
•In other words SNMP frees management tasks from both the physical characteristics of managed devices and the underlying network technology.
•It is based on the concept of manager and agent.
–Agent - process running on each managed node collecting information about the device it is running on. It is a router or a host that runs SNMP server program
–Manager - process running on a management workstation that requests information about devices on the network. It is a host that runs the SNMP client program.
ServiceDesk Plus , produk Helpdesk dari ManageEngine, terdiri dari Standard, Profesional dan Enterprise. Kami PT DAYA CIPTA MANDIRI SOLUSI siap membantu implementasikan helpdesk di tempat Anda.
Unchain your innovation with our modern, cloud-based, silo-busting ITSM solution
Improved employee and customer experiences are essential for successful
digital transformation. However, using multiple, non-integrated IT tools for your
digital transformation creates information silos. With disparate data processes
and excessive amounts of time and money spent on firefighting, you’re left with
limited resources to create delightful user experiences. ServiceNow® IT Service
Management (ITSM) provides a modern, cloud-based, silo-busting service
management solution.
IBM Endpoint Manager for Software Use Analysis (Overview)Kimber Spradlin
Respond to license audits in minutes, uncover unused software that can be cancelled or redeployed to lower expenses by 35% or more with this solution from IBM. Covers Windows, Linux, and Unix applications with a library of over 100,000 software titles.
Give ‘Em What They Want! Self-Service Middleware Monitoring in a Shared Servi...SL Corporation
Self-service monitoring dashboards enhance cross-department productivity and reduce information-reporting burden on middleware operations teams.
In this presentation, Intuit shares their professional best practices for providing real-time and historic health and performance information on their shared middleware platform to different groups across the enterprise using RTView® self-service dashboards.
For more information on SL and RTView® Enterprise Monitor™, End-to-End Monitoring and Middleware Monitoring, please visit us at http://www.sl.com.
Analytics facilitates a cohesive banding together of the organization for execution-oriented
organizational alignment, enterprise agility and better performance enabling action. Smarter
decisions result leading to superior performance.
Organizations who are looking to work faster and with greater agility often look to a private cloud as a solution. Not only can a private cloud improve data security, but it can also make better use of your existing IT resources. Unless you’re using Platform as a Service (PaaS), you’re not getting the full value out of your private cloud implementation. IBM’s Private Modular Cloud removes the bottlenecks that result from manual setups of middleware provisioning.
Learn how the next-generation data center can transform a static IT infrastructure into a resource-smart, workload-aware infrastructure. Open your business to new ways of working and innovating.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
3. Call the ‘Help Desk’
Single point of contact
Usually the ‘Face’ of IT if not
the Company
… and they start to ask
Questions….?
Make
Model
Serial Number
Patch Level
A/V
SW Entitlements
.
.
.
4. Maybe there is a better way?
Let me introduce a Customer
Accelerating IT to the
Speed of Business
5. Are you ready for a software license audit?
Are you still using labor and
time-intensive spreadsheets
to inventory what software is
installed?
Is the data usually inaccurate
by the time that inventory is
completed?
Can you measure how
software is used or not-used?
6. Self Funded Approach to Optimizing IT Asset
Management
1. Pass immediate Software audits and reclaim licenses to reduce
license spend
2. Extend ROI to servers, without adding infrastructure or staff
3. Extend ROI to manage ALL IT assets from procurement through
retirement
7. Why Clients Adopt Automated IT Asset
Management
•
Downgrade from superfluous suites: Client identified that, of 20K Office Professional
users, only 400 used Access. Successfully downgraded 19,600 to Office Standard to save
$30 each
•
Reclaim licenses: Client reclaimed 800 licenses of Microsoft Visio where it wasn’t being
used and replaced it with free Visio reader.
•
Identify previously unseen assets: Client’s previous inventory reports showed 2,000
laptops but, using IBM Endpoint Manager, found 2,600 laptops
•
Streamline processes: Client compressed quarterly software license reporting cycle from
ten days down to one hour.
•
Optimize license spend: Using Endpoint Manager, client was able to stop purchase of
1000 unnecessary copies of $150/seat terminal emulation software by reclaiming unused
licenses.
•
Mitigate audit fines and true ups: Client used Endpoint Manager to provide more
accurate deployment information than ‘other’ tools. Consequently avoided a $7M true-up
•
Ensure continuous compliance with operational policy: Client increased compliance
with corporate policy by locating and removing all p2p file sharing applications on their
120,000 computers on 20 minutes
8. Phase 1: Pass Software audits
and reduce spend
Achieve real-time visibility into what software is
installed and how it’s used
Identify under-used applications to reduce software
spend
Monitor usage and related growth to accurately plan
for future needs
Pass more audits with better compliance reports than
Real Time Visibility:
Machine Discovery
HW Inventory
SW Discovery
SW Inventory
SW Usage metering
Simple License
Compliance
5000+
Software publishers
most vendors
Leverage payback in months to fund investment in
solution
100,000+
Application signatures out
of the box
9. Phase 2: Extend asset management to
servers
•Manage assets on Microsoft
Windows, UNIX and Linux
servers
•Collect inventory and deployed
software capacity data in multiple
distributed physical and virtual
environments, including VMWare
•Calculate number of Processor
Value Units (PVUs) including
supported virtualized servers that
are available to installed Passport
Advantage PVU-based software
Datacenter
Distributed
Servers &
Servers
Virtual Servers
10. Phase 3: Manage all assets from procurement
through retirement
Integration
SmartCloud Control Desk
Authorized Entitlements
• Authorized assets and licenses are the
inventory of record - populated via the
procurement process and other
business processes
• Assets/Software may or may not be
deployed and are central to managing
purchases, leases, warrantees, service
agreements, stockrooms and more.
Out of the Box Reconciliation
Linkage based on unique attributes, like serial
number
Identification of ‘authorized’ Assets missing in
Deployed Asset Inventory
Identification of Deployed Assets missing in
‘authorized’ Asset Inventory
Comparison of attributes /specifications
11. IBM SmartCloud Control Desk
A market-leading IT Asset and Service Management solution that works across the entire enterprise
IBM SmartCloud Control Desk is a comprehensive IT Service Management solution that helps reduce cost and
minimize service disruptions through automated service request handling, efficient change management, optimized
asset lifecycle management across IT and enterprise domains
IT Staff
Service
Desk
Mobile
workers
Users
Adaptive User Interface
Service
Desk &
Catalog
IT Asset
Management
Change,
Config,
Release
Common Runtime & Services
Workflow, Notification, Security,
etc.
Data about virtual & physical resources
IT
assets
Virtualized
assets
Cloud
Services
Smart
Assets
Analytics and Reporting
•Minimize outages related to changes
within IT Operations by up to 70%
•Increase Process Speed and Efficiency by
up to 40%; service quality and
responsiveness by up to 60%
•Lower cost and mitigate license compliance
risk
•Improve utilization rate and reduce
unnecessary purchases
•Adaptive, role-based simplified UI
•Access from anywhere at anytime (mobile
support)
•Reduce total cost of ownership
12. Service Desk, Configuration & Asset
Management
SmartCloud Control Desk supports ITIL v3 Service
Management processes
Manage a customized, searchable list of
all Services (internal or external)
available to Customers. It includes
information about deliverables, prices,
contact points, ordering and request
Processes
Handle requests from a User
for information, or advice, or
for a Standard Change or for
Access to an IT Service
Service
Catalog Mgmt
Request
Fulfillment
Service Asset and
Configuration
Management
Inventory, financial, and contractual
functions to support life cycle
management and strategic decision
making for the IT environment.
Management and traceability of every
aspect of a configuration from
beginning to end
IBM Smartcloud Control Desk
Procurement
Management
Restore normal service
operation as quickly as
possible and minimize the
adverse effects on business
operations
Resolve the root causes of
incidents to minimize
impact on enterprise and
prevent recurrence
Incident
Management
Single Product
Single Install
Single Maintenance Stream
Simplified License Model
Asset/CI Linkages
Asset/CI Conversions
Asset/CI Lifecycle Merge
Holistic Service Management
Quicker Time to Value
Multiple Delivery Models
Simplified Pricing Model
Lower Cost of Ownership
License
Management
Problem
Management
Ensure that standardized
methods and procedures are
used for efficient handling of
all changes
Change
Management
Release
Management
Knowledge
Management
Verifies the availability of licensed, tested, and
version-certified software and hardware, which
functions as intended when introduced into
existing infrastructure
13
Creation, routing and
management of requests,
purchase orders, contracts
and terms and conditions
Auditable, reportable lifecycle of
various license types and terms.
Gather, analyze, store and share
knowledge and information within
the organization.
13. Client Story
• Overview
Career Education Corporation (CEC) offers doctoral, master’s, bachelor’s and
associate degrees as well as diploma and certificate programs to more than 75,000
students across the world online, through its campuses and in a hybrid environment
• Business need:
Career Education Corporation (CEC) used a fragmented endpoint management
system to track thousands of endpoints at 80 campuses and 10 offices. It needed
to centrally manage software and hardware assets
• Solution:
CEC selected IBM® Endpoint Manager software as its software asset management
tool and extended it to hardware asset management, patching, antivirus updating
and laptop encryption
• Benefits:
By replacing manual patching, testing, deploying and remediating processes for
more than 20,000 endpoints, CEC gained the visibility and control necessary to
ensure software and security compliance
"While software audits initially drove our search for a new solution, we discovered that we needed
endpoint management consistency throughout the entire enterprise.
IBM Endpoint Manager software provided all that in a single tool."
14
- Jeff Lemke, Director of IT site operations
14. Companies have a lot to gain by maintaining
control ofmassive unplanned expenses, increase productivity and provide
IT assets.
They can avoid
easy access to information for decision making. When designing an IT asset
management (ITAM) program, keep these tips in mind:
1. Someone has to be responsible. Every successful project starts with people, then process, then technology and ITAM touches
every part of a business.
1. Circle of life. Like most things in life, assets follow a lifecycle: plan, procure, deploy, manage and retire
2. One source of truth. To be successful, it is important to agree on a common asset repository to be your organization's one source
of truth.
3. Visibility through metrics and reporting. You can't manage what you can't measure and you can't measure what you can't see.
4. Automation is your friend. Apply modern technology to automate these manual, error-prone processes
5. Provide self-service options. Provide a clear, concise and easy to use portal for people to find and request items. Automate as
much of the fulfillment as possible to speed up delivery.
6. Money is the language of business. Every asset has a cost, and money is the language of business. Integrate ITAM with IT financial
management to earn more respect from the rest of your business.
7. Reduce the pain of software audits. Anyone who has experienced a software audit knows that poor software asset management
can be a significant expense to the company, not to mention a compliance risk.
8. Don't forget about consumables. While these items may not meet traditional price thresholds to be considered assets by finance,
they do follow a lifecycle that could benefit from being tracked in an ITAM system.
9. Cloud. Non-physical items like virtualized and cloud-based resources can be assets as well. To avoid sprawling resources and
unplanned expenses, these must also be treated as assets that require lifecycle tracking and financial management.
16. In Summary
• Integrating an Automating your IT Asset
Management and Service Desk saves:
• Time
• Money
• Reputation
• Open Standards Based
• ITIL out of the Box
• Ready for Cloud
• For Scale
• For ease of deployment
• Lower Cost
19. US Foods
Symantec Altiris
IBM Endpoint Manager
Deployment to 15,000 desktops, laptops,
Macs and servers
Over a year
30 days
Endpoint Agents
5-10
1 (<2% CPU; 10-15MB RAM
Collect and assimilate software installation
and licensing
10 hrs/week for six
months
1 day
Dedicated servers and databases
67
1
FTEs
6
1
Patch all endpoints, on and off network
7-10 business days
1 day with 98-99% first-pass
success
Annual compliance fines
$1M+
<$7K
Collect asset data from newly acquired
companies; before they’re on the USF
network
20 days
1 day
"Out of the box, IBM Endpoint Manager software dramatically streamlined our patch
deployment processes…, increased confidence in our software usage data and
enhanced our lifecycle management and power management processes significantly."
Dan Corcoran, Director of Client Technology, US Foods
Published
Use Case
20. Success Story
• Overview
US Foods is a leading distributor of more than 350,000 products to over 250,000
customers, including independent and multiunit restaurants, healthcare and
hospitality entities, and government and educational institutions
• Business need:
US Foods needed an automated, centralized endpoint management solution to
replace cumbersome software compliance monitoring and application deployment
processes across 15,000 endpoints.
• Solution:
The company selected IBM® Endpoint Manager software for lifecycle management,
software usage analysis, power management, and security and compliance.
• Benefits:
IBM Endpoint Manager software helped US Foods reduce patch deployment times
by 80 percent, saving USD$500,000 on software licenses and avoiding more than
USD1 million in license noncompliance fines.
"Out of the box, IBM Endpoint Manager software dramatically streamlined our patch deployment
processes…, increased confidence in our software usage data and enhanced our lifecycle
management and power management processes significantly."
- Dan Corcoran, Director of client technology
21