Find a suitable job fits with my qualifications and my abilities and To reach a successful career and to supporting company objectives .

1. EDUCATION
* Ajman University of Technology and Information "AUST"
Bachelor degree in Information system
Average grade : GPA = ‘2.5’
* International Cambridge College /// 2011 - 2012 .
- Diploma in Business Administration.
- Diploma in Executive Secretary.
- Diploma in Human Resources.
* 01/01/2014 - 12/08/2014 Assistant Manager Marketing at Alshaer group
* 06/07/2013 -10/12/2013 Administrative Assistant at Nibras Al-Iman
School ..
* 15/09/2012 - 30/06/2013 Receptionist at Nibras Al-Iman School ..
- Communicating with clients ..
- Assisting the manager in writing reports and analyzing data .
- Assistant Director of Marketing in advertising .
- organize and coordinate meetings .
-Prepare reports, memos, letters, and other documents, using word
processing, spreadsheet.
- Read and analyze incoming memos, submissions, and reports to determine
their significance and plan their distribution.
- Open, sort, and distribute incoming correspondence, including faxes and email
- File and retrieve corporate documents, records, and reports
- Answer and manage incoming calls.
- Provide service at the counter and respond to telephone and mail queries.
- Type, fax, scan and photocopy the documents.
- Send letters and reply the messages through e-mail.
- Receive and interact with incoming visitors & external clients.
- Customers receiving.
- Respond to inquiries from customers.
- Inform customer of deals and promotions.
- Sell products and services.
- Compile reports on overall customer satisfaction.
- Answer questions about warranties or terms of sale
Nationality : Egyptian
Date Of Birth : 5 3 1988
Marital Status: Single
Residence : on my parents
Religion : Islam.
Training Course :
- Technical networks (N+) .
- Maintenance Technician (A+)
- Telecommunications
Technician (CCNA ).
- Android Development Training
(Mobile Application) .
- Marketing course .
- customer care course .
- Customer service.
- call center
- Computer skills.
- Hard work.
Key Skills :
Languages :
Arabic
English
Experiences :
Walaa Abd Alhamid
walaa5088@gmail.com
971528522777
Customer Service / Secretariat
Assistant Manage /
Receptionist
* 01/02/2006 up to 15/07/2007 Customer Service at Vodafone in Egypt .
* 01/10/2014 - 30/10/2015 Assistant Sales &Marketing at Abidos Toursum
- Communicating with clients ..
- Assistant Director of Marketing in advertising.
-Work of advertisement in social media websites .
- Communicating with clients
* 01/11/2015 up toNow Customer Service at DU ..
- Customers receiving.
- Respond to inquiries from customers.
- Inform customer of deals and promotions.
- Sell products and services.
- Compile reports on overall customer satisfaction.
- Answer questions about warranties or terms of sale