Florence Nekesa has over 20 years of experience in human resources, management, and customer service roles. She holds a Diploma in Human Resource and Management from Makerere Institute of Social Development in Uganda and an Advanced Certificate of Education from Nsamby Secondary School in Uganda. Her experience includes roles in capacity building, training, monitoring, reporting, and operations management for hotels, restaurants, and salons in Uganda and the United Arab Emirates. She is fluent in English and several Ugandan languages and has skills in Microsoft Office programs.