Abdinasir F. Mohamud is seeking a challenging position that utilizes his strong organizational, research, and interpersonal skills. He has over 15 years of experience in customer service roles, including as a travel agent and supervisor. He holds a B.A. in Criminology from Ryerson University and an M.A. in Immigration and Settlement Studies from Ryerson University.

1. ABDINASIR F. MOHAMUD
1411-75 EMMETT AVE.,
TORONTO, ON M6M 5A7
416-358-6817
nmohamud@yahoo.com
OBJECTIVES: Seeking a competitive and challenging environment where I can utilize my strong
organizational skills, educationalbackground, and ability to work well with others.
SUMMARY OF QUALIFICATIONS
 Detail-oriented with excellent research, investigative, and reporting skills.
 Extremely professional and exercise independent judgment and decision making with a high
level confidentiality.
 Experienced in providing aspects of Customer Service, Sales, and Supervisory duties
 Strong oral and written communication skills with fluency in English and Somalia at an
advanced level.
 Well-developed ability to understand customer service needs and to provide superior
professional services both on the phone and face-to-face
 Analytical and problem solving skills with the ability to identify customer needs and apply
effectively product and service solutions.
 Tactful and diplomatic individual with the ability to make sound decision based on
organizational policies and procedures.
 Computer literacy in Windows and MS Office and proficient in the use of software
including Microsoft Word, Excel, PowerPoint, E-REG, Quick law, Spreadsheet, Land
Search Title, Trams Back Office.
 Excellent interpersonal and communication skills with the ability to promote and maintain
positive relations with team members.
 Effective team player who demonstrate initiative and works well with minimal supervision.
 Ability to work independently and as part of a team is essential as is experience composing
complex written documentation.
EDUCATIONAL BACKGROUND
 RYERSON UNIVERSITY - M.A - Immigration & Settlement Studies
2016 - Present
 RYERSON UNIVERSITY - B.A - Criminology
2013-2016
 RYERSON UNIVERSITY - Certificate - Criminal Justice
2009-2011
 YORKVILLE COLLEGE - Paralegal Diploma
2003-2004
ACADEMIC RESEARCH - Published Work
 Arteries - Ryerson University's Undergraduate Research Conference
o Violence & Stereotypes: Stigmatization of the Homeless
Winter Semester - 2016

2. PROFESSONAL EXPERIENCE
Client Service Experience:
 Strong experience in providing customer service both in person and as well as over the
phone, responding to customer inquiries and providing information in an office
environment.
 Demonstrated patience, courteous and friendly manner when serving the public.
 Strong interpersonal skills and exceptional ability to deal with public.
Computer Experience:
 Experience in working with a variety of computer applications such as, Excel, Word,
Outlook and PowerPoint.
 Experience in retrieving information from the internet by using applications and search tools
such as Google, Yahoo, or Bing to research, study, or provide service to clients.
Sales Experience:
 Provided outstanding customer service to the public at large, and followed up to ensure
satisfaction with product and services
 Responsible for processing cash and debit transactions
 Identified clients' need for travel, made recommendations as necessary and processed their
request
 Rapidly attained product knowledge in order to provide recommendations to customers,
thereby developing excellent customer relations and increasing sales from year to year
Supervisory Experience:
 Supervised, trained and oriented agents to follow and maintain office and company policies
 Delegated, assigned schedule work to office staff
 Reviewed staff performances, fostered team effort, work and responsibility awareness
 Responded to customer complaints and issues, handling any complaints with due diligence
and taking the appropriate action after investigating the complaints.
PROFESSIONAL HISTORY
Supervisor, Operations – Yorkgate Travel 2012-Present
 Customer Service
 Doubled as a travel agent by selling all travel products and services with my supervisory role
 Delegated and assigned work to office staff and agents
 Controlled correspondence and bill payments
 Maintained office equipment and supplies
 Prepared the Bank Settlement Plan (BSP) weekly
 Operated and Managed the Travel Agency's Management System Database (TRAMS)
 Supervised, trained and oriented agents to follow and maintain office and company policies
Travel Consultant - Algonquin Travel 2001-2012
 Customer Service
 Generated tickets - as a travel agent sold all travel products and services including airline
tickets, tour packages, insurance and other services
 Bookkeeper-file closed files, update files

3.  Prepared the Bank Settlement Plan (BSP) weekly
 Operated and Managed the Travel Agency Management System Database (TRAMS)
Travel Consultant - African Wings Travel Tours 1998-1999
 Customer Service
 Generated tickets
 Bookkeeper-filled closed files, updated files
VOLUNTEERING EXPERIENCE
 Coffee With Cops - Ryerson University Annual Event
2015
 CARFMS - Canadian Association For Refugee and Forced Migration Conference - Ryerson
University's Criminology department event
2014
 Business and Human Rights Conference - Department of Criminology, Ryerson
2013
 Ryerson University's Law Centre - Intern's Circle
2014-2016
HONOURS AND AWARDS
 Graduated with Honours - Criminology
2016
 Dean's List - Ryerson University - Criminology
2014-2016
 Law Centre - Intern's Circle's Volunteering certificate
2014-2015
 TICO certification - Travel Counselor
2010
 TICO certification - Supervisor
2010
 Graduated with Honours from Yorkville College
2004
REFERENCES
Available upon request.