Murden Jovanie is a Mauritian national seeking a permanent position in hospitality. He has a bachelor's degree in hospitality and business management along with 6-7 years of work experience in roles such as assistant reservation manager, assistant bar manager, and wedding coordinator. His experience spans properties in Mauritius as well as the United States and France. He is fluent in English and French with competency in Spanish and Hindi.

1. Personal Details
Name: Murden Jovanie
Address: Ramdenee Lane, Route Bassin
Quatre-Bornes Mauritius Island
Indian Ocean
Date of Birth: 29 September 1990
Nationality: Mauritian
Languages: English (Fluent)
French (Fluent)
Spanish (Average)
Hindi ( Average)
Creole ( Mother Tongue)
Education Level: Bachelor Degree in Hospitality
and Business Management
Working & Training
experience: 6-7 years
Current Location: Mauritius Island
Travelling Status: will be travelling single status
Telephone: +230-573-926-30
Email Address: jovanie.murden@gmail.com
Position(s) Sought: Permanent Position
Personal Profile:
With a BA Degree in Hospitality and Business Management, and several years of training and
working experience, I am now a mature, positive and hardworking individual, who always strives
to achieve the highest standard possible, at any given task. I possess excellent communication
skills and I have the ability and experience to relate to a wide range of people. I enjoy learning
new things, I can work very well under pressure and I have the sales experience to handle
customer complaints and solving problematic situations.
Educational qualifications:
Sept 10 – Sept 13 BA Hons. Hospitality and Business Management
Vatel Hotel and Business Management School
Mauritius
Jan 08 – Jan 10 Sociology and Language Studies
SSS Sodnac School

2. Employment History:
Jan 2016 – L.O.V – Luxury Ocean Vacation Mauritius
May 2016
Assistant Reservation Manager
Duties
 Processes reservations by mail, telephone, telex, cable, fax or central
reservation systems referral.
 Processes reservations from the sales office, other hotel departments, and
travel agents.
 Knows the type of rooms available as well as their location and layout.
 Knows the selling status, rates, and benefits of all packages plans.
 Knows the credit policy of the hotel and how to code each reservation.
 Creates and maintains reservation records by date of arrival and alphabetical
listing.
 Determines room rates based on the selling tactics of the hotel.
 Prepares letters of confirmation.
 Processes cancellations and modifications and promptly relays this information
to the front desk.
 Understands the hotel's policy on guaranteed reservations and no-shows.
 Processes advance deposits on reservations.
 Helps develop room revenue and occupancy forecasts.
 Prepares expected arrival list for front office use.

3. 11 August 2015 – Market Administrator – Agoda.com
Jan 2016
I was in charge of 174 Property in the Indian Ocean Destination
(Mauritius Island, Reunion Island and Seychelles Island).
My duties were as follows:
 Coordinate contracting process with new hotels
 ·Train new hotels on how to use the extranet, manage rates and
availability on site.
 Assist in activation of hotels
 Contract renewal with existing partners.
 Ensure last room availability and pricing competitiveness.
 In consult with Market Managers and Assistant Market Managers
manage supplier account
 Resolve all issues relating to accounting, allotment, pricing, vouchers,
notification, cancellations, etc.
 Participate in market and competition research
 Evaluate production and determine follow up action.
 Prepare reports as necessary
 Co-ordinate merchandising activities for hotel partners with special
deals and promotions
 Be responsible for timely and accurate delivery of content and photos
for new and existing hotels
 Manage other ad-hoc administrative requests and operative tasks
05 May 2013- 20
May 2014
Assistant Bar Manager at Club Med Sandpiper Bay Port Saint Lucie
Florida USA.
I was working within a team of 15 people. All of the experience gained from my
studies in terms of working with multicultural groups has really helped me to lead and
work with a team of many different nationalities, as well as dealing with the local
culture and the demands of the international guest mix.
In this role I was in charge of :
 Roasters planning
 Groups beverage events
 Bar construction
 Order taking
 Cost control
 Guests and people contact

4. 15 Oct 2012 – 24 Jan
2013
9 APRIL 2012 TO
15 SEPTEMBER
2012
26 SEPTEMBER
2011 TO 26
FEBRUARY 2012
Assistant Cost Controller Manager Trainee at St Regis Hotel
Le Morne Mauritius.
I was in charge of collecting all the cost and inventory of the hotel. This internship
helped me a lot in the numerical side of my studies and experiences.
I was responsible of:
 The input of all the cost and items in the hotel computer system ( Fidelio)
 Monitoring and guiding the entire various departments about their costs and
purchases.
 Calculating the cost of each and every department.
Wedding and Events Coordinator at Club Port La Galere,
Theoules Sur Mer Cannes France
 Planning weddings and various events such as birthday parties, family
reunion, engagement and special dinners
 Sending and receiving mail and email from customers
 Hiring temporary staff members for the various events
 Roasters planning
 Dealing with suppliers and customers
Trainee at One & Only Le St Geran,
Pointe de Flacq Mauritius
 Restaurant service
 “Mise en place”
 Serving and attending tables
 Barmaid, and sommelier
 Leaning various wine all over the world
 Decanting and serving wine
 Marketing and selling wine and cocktails
 Creating and learning cocktails
 Bar service

5. 30 SEPTEMBER
2010 TO 3 MARCH
2011
27 JUNE 2011 TO
15 JANUARY 2012
AUGUST 2009
TO DECEMBER
2010
Heritage Awali, Hotel
Bel Ombre Souillac Mauritius
I
 FOOD & BEVERAGES
 Service, Bar
 Room service
 Dispence Bar
 Kitchen
 Pastry
 Rooms division Department
 Valet
 Public area
 Laundry
 Assistant Room Divisions manager]
 Reception
 Receptionist
 Telephone Operator
 Guest Relation
 Room allocation
 Traffic
 Welcome Guests
 Door maid
Crew Member at Mc Donalds
Phoenix Mauritius
 Cashier
 Drive thru cashier
 Kitchen crew
Babysitter and Petit Club Marketing agent at Sugar Beach Hotel
Flic en Flac, Mauritius

6. Training courses attended:
June 2016
STWC –
 Training course for grade certificate as Efficient Deck Hand (EDH) and Able Bodied
Seaman (AB) as per ILO conventions.
 Training for Seafarers forming part of a navigation/engine room watch as per STWC 78
as amended.
 Basic safety training for Seafarers as per STCW 78 as amended.
 Crowd Management, Passenger Safety and Safety Training for personal providing direct
services to passengers.
 Proficiency in crisis management and human behaviors training.
 First Aid
 10 Jul 2013
Tips certified in the American Zone
 Jan 182014
Team building organization
 23 Feb 2014
Child Safety
References available upon request