Franziska Felsmann has over 5 years of experience in hotel and event sales and operations in Europe. She held positions at luxury hotels in Luxembourg, Spain, France, and Ireland, where she coordinated group reservations, led marketing activities, and organized events of up to 150 guests. She obtained a Master's degree in Sport and Event Marketing and completed her thesis on sustainability as part of corporate social responsibility strategies for sports events.

1. EMPLOYMENT HISTORY
July 2013 – September 2014
Luxembourg
Hotel Le Royal – The Leading Hotels of the World
Sales Executive
Local and international sales calls, prospection, workshops, networking events
2014 contract negotiation: rate increase of 5 %, 120 contracts
New customer acquisition: +10 new contracts in Luxembourg’s saturated market
Marketing activities: property website, coordination OTAs, organization of yearly client
event (attendance 150 pax), organization of women’s afterwork event, creation
marketing plan, mailings
Extra-curricular: event’s committee Le Royal
February 2013 – July 2013
Tenerife, Spain
Abama Golf & Spa Resort, Ritz Carlton
Group Sales Coordinator
Support to sales managers: update and create group reservations, direct contact with
clients, site inspections, preparation of weekly manager meetings
Result: Sales coordinator experience transformed into full-time employment to give
continuity to my ongoing project
Extra-curricular: Active participation in Community Footprints Program as part of Ritz
Carlton’s CSR strategy
Summer 2012
France
Voyage Reiseorganisation, Go-Jugenreisen
Youth Instructor Surf Camp
Caretaker of 80 teenagers in surf camp
Organization of day and evening activities: sports, arts-and-craft, events
February 2011 – July 2011
Saint-Jean-de-Luz, France
Le Grand Hotel Loramar – Hotels & Préférences
Rooms Division - Reception
Daily responsibilities: Treatment of arrivals and departures (up to 50 per day), daily
closures, centre of interaction of the hotel
October 2008 – April 2009
July – September 2010
Killarney, Ireland
The Killarney Park Hotel – Leading Hotels of the World
Restaurant, Banquet
Organization of the restaurant pass with 80 covers per evening, interaction between
kitchen and the restaurant
Service of food and drinks, managing the quick turnover during business hours
Planning and execution of events up to 150 pax
INTERNATIONAL HOSPITALITY AND EVENTS PROFESSIONAL
Blends hospitality and event coordination in sport management with hands-on experience in operations and sales while
pursuing a company’s goals efficiently, creatively and in a dynamic way.
Known for providing excellent customer service and the ability to adapt to and communicate with different cultures.
LANGUAGES
German: Mother tongue English: Fluent, written and spoken
French: Fluent, written and spoken Spanish: Fluent spoken, superior written
Dutch: Superior, written and spoken
CONTACT DETAILS:
16, traverse de Pomègues
13008 Marseille, France
Mob: +33 781494967
franziskafelsmann@gmail.com
Nationality: German
FRANZISKA FELSMANN
FRANZISKA FELSMANN

2. EDUCATION
September 2014 – June 2015
Master of Science in Marketing - Sport and Event Management
Kedge Business School
- Brand management, sponsoring, sports events, B2B, B2C, research projects, CSR
- Urban Water Contest: Responsible of surfing activities of Kedge BS
September 2011 – December 2012
Hotel Management School Maastricht, The Chinese University of Hong Kong, The Pennsylvania State University
Global Hospitality Management Program, selected as one of six participants to spend one semester in each university
September 2009 – July 2013
Bachelor of Business Administration
Hotel Management School Maastricht
- finance and internal/corporate services, HR, Marketing, Sales, events, statistics, economics
- Projects completed: organization of event, business plan, country analysis, creation of own business.
September 2006 – June 2008
Wagenburg-Gymnasium, Germany
German Abitur and French Bacchalauréat (equivalent of high school degree with concentration on scientific subjects)
January 2006 – April 2006
Centre International de Valbonne, France
General High School Education
COMPUTER SKILLS MASTER THESIS
Microsoft Word, Excel, Powerpoint Sustainability as part of the Corporate and Social Responsibility Strategy
Booking and PMS systems: in medium size sports events
Opera, Cvent, VG, Fidelio, MARSHA