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CV Franziska Felsmann_EN
- 1. EMPLOYMENT HISTORY July 2013– September 2014 Luxembourg Hotel Le Royal – The Leading Hotels of the World Sales Executive Local and international sales calls, prospection, workshops, networking events 2014 contract negotiation: rate increase of 5 %, 120 contracts New customer acquisition: +10 new contracts in Luxembourg’s saturated market Marketing activities: property website, coordination OTAs, organization of yearly client event (attendance 150 pax), organization of women’s afterwork event, creation marketing plan, mailings Extra-curricular: event’s committee Le Royal February 2013 – July 2013 Tenerife, Spain Abama Golf & Spa Resort, Ritz Carlton Group Sales Coordinator Support to sales managers: update and create group reservations, direct contact with clients, site inspections, preparation of weekly manager meetings Result: Sales coordinator experience transformed into full-time employment to give continuity to my ongoing project Extra-curricular: Active participation in Community Footprints Program as part of Ritz Carlton’s CSR strategy Summer 2012 France Voyage Reiseorganisation, Go-Jugenreisen Youth Instructor Surf Camp Caretaker of 80 teenagers in surf camp Organization of day and evening activities: sports, arts-and-craft, events February 2011 – July 2011 Saint-Jean-de-Luz, France Le Grand Hotel Loramar – Hotels & Préférences Rooms Division - Reception Daily responsibilities: Treatment of arrivals and departures (up to 50 per day), daily closures, centre of interaction of the hotel October 2008 – April 2009 July – September 2010 Killarney, Ireland The Killarney Park Hotel – Leading Hotels of the World Restaurant, Banquet Organization of the restaurant pass with 80 covers per evening, interaction between kitchen and the restaurant Service of food and drinks, managing the quick turnover during business hours Planning and execution of events up to 150 pax INTERNATIONAL HOSPITALITY AND EVENTS PROFESSIONAL Blends hospitality and event coordination in sport management with hands-on experience in operations and sales while pursuing a company’s goals efficiently, creatively and in a dynamic way. Known for providing excellent customer service and the ability to adapt to and communicate with different cultures. LANGUAGES German: Mother tongue English: Fluent, written and spoken French: Fluent, written and spoken Spanish: Fluent spoken, superior written Dutch: Superior, written and spoken CONTACT DETAILS: 16, traverse de Pomègues 13008 Marseille, France Mob: +33 781494967 franziskafelsmann@gmail.com Nationality: German FRANZISKA FELSMANN FRANZISKA FELSMANN
- 2. EDUCATION September 2014 –June 2015 Master of Science in Marketing - Sport and Event Management Kedge Business School - Brand management, sponsoring, sports events, B2B, B2C, research projects, CSR - Urban Water Contest: Responsible of surfing activities of Kedge BS September 2011 – December 2012 Hotel Management School Maastricht, The Chinese University of Hong Kong, The Pennsylvania State University Global Hospitality Management Program, selected as one of six participants to spend one semester in each university September 2009 – July 2013 Bachelor of Business Administration Hotel Management School Maastricht - finance and internal/corporate services, HR, Marketing, Sales, events, statistics, economics - Projects completed: organization of event, business plan, country analysis, creation of own business. September 2006 – June 2008 Wagenburg-Gymnasium, Germany German Abitur and French Bacchalauréat (equivalent of high school degree with concentration on scientific subjects) January 2006 – April 2006 Centre International de Valbonne, France General High School Education COMPUTER SKILLS MASTER THESIS Microsoft Word, Excel, Powerpoint Sustainability as part of the Corporate and Social Responsibility Strategy Booking and PMS systems: in medium size sports events Opera, Cvent, VG, Fidelio, MARSHA