Banking specialist with an experience customer service field and sales skills.

1. Graduation year : 2018
03/2020 - Current job
03/2018 - 12/2018
07/2017 - 02/2018
02/2016 - 03/2017
03/2015 - 01/2016
SAMEH SHERIF FATHY
Al-Haram area, Giza , Egypt,
01119585160
Samehsherif39@gmail.com
SUMMARY
Iam a Fresh graduate with a good grade from accounting major, also I have an experience in a banking
sector, customer service field and sales skills.
PERSONAL
PROFILE
Date of Birth : 18/07/1995
Marital Status : Single
Nationality : Egyptian
Known Languages : Excellent command of English
EDUCATION Faculty of commerce, English section, Helwan University
Accounting major
Grade : Good. (75%)
EXPERIENCE National bank of Egypt
( Banking call center agent )
- Handle customers’ queries and complaints and ensure effective closure of complaints
according to the bank rules to reach customer satisfaction and loyalty .
- Assist banking customers who are victims of fraud, theft or identity theft.
- Assist customers with replacing lost or stolen credit or debit cards .
- Helping clients to manage their accounts by subscribing to internet banking service .
- Advise customers on bank services for their needs (e.g. Loans and credit cards) .
- Review and explain account charges.
- Purchasing the saving certificates for the clients via the call center .
Huawei
( Sales promoter indoor )
- Able to understand customer needs and handle different types of customers complains
after sales process.
- Achieving the personal sales target while supporting the goals of my team work .
LG Electronics
( Sales promoter)
- Introducing different and new products to the customers.
- work under pressure like achieving monthly target during working on multitasking.
Orange
( Customer care advisor)
- Provide best possible service to both external and internal customers to achieve
highest level of customer satisfaction.
- Communicate with other departments all relevant customer inquiries if applicable.
- Use the available tools and systems to provide the correct information to customers
(applications, intranet briefings, attending trainings….etc).
Vodafone
( Call center representative )
• Managing large amounts of inbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers'needs, clarify information, research every issue and providing
solutions.

2. SAMEH SHERIF FATHY
COURSES
-English course at berlitz academy.
-Accounting Essentials at udemy academy.
-ICDL
TECHNICAL
SKILLS
-Microsoft Office Word, Excel & outlook.
-Sales skills.
-Handling skills.
-Dealing with siebel CRM.
-Team work skills with group.
-Communication skills.
-presentation skills.
-creativity.