Mohamed Ali Mohamed is an Egyptian national seeking a position that allows him to enhance his existing skills and advance professionally. He has over 5 years of experience in customer service roles, most recently as a Customer Service Representative and Retail Sales Executive at Etisalat UAE. Prior to that, he worked as a Call Center Agent at Etisalat Egypt and as a Receptionist at a hotel in Egypt. He has a Bachelor's degree in Tourism and Hotels from Suez Canal University and has taken several training courses related to customer service, billing, and computers. He is proficient in Arabic and English and has strong computer, communication, and customer service skills.

1. Mohamed Ali Mohamed
Personal Details:
Date of Birth 5/3/1990
Nationality Egyptian
Linguistic Proficiency Arabic, English
Gender Male
Email just_ensann@yahoo.com
Contact No +971 - 508378604
Education Qualifications:
 Bachelor of Tourism and -Hotels Suez Canal University
 Department of Tourism.
 Grade : Good
OBJECTIVE:
 I would like to work for a company that will enhance the skills I already have as
well as provide the opportunity for personal and professional growth and
advancement opportunities.
WORK EXPERIENCE:
1- Customer Service Representative and Retail Sales Executive AT Etisalat UAE in
the period of 26 June 2013 To present .
 Helps Customers with billing and technical issues.
 Meeting all general queries.
 Monthly target, which is being achieved always.
 Handling customer’scomplaints.
 Welcome customers by greeting them and assisting them.
 Advise customers by providing information on products.
 Documents sale by creating or updating customer profile records.

2. 2- Call Center Agent At Etisalat Egypt in the period of 20 April 2012 Till 30 of
May 2013.
 Handle Customers inquires and complaitns .
 Log Customer details on the CRM .
 Answers Calls and Respond to Emails.
 Answer questions about the products details and the promotions .
 Perform sales and payment transactions Via phone .
 Perform other duties as assigned by management .
3-Receptionist at Sport Support Resort hotel at Ismailia - Egypt in the period of
15 June 2011 Till 30 of March 2012.
 Dealing with bookings.
 Preparing Bills and Taking Payments.
 Choosing rooms and handing out keys.
 Completing procedures when Guests arrive and leave
 Keeping the hotel reception area clean and tidy at all times.
Courses:
 JUNE -2010 (ICDL) International Computer Driving License AT Suez canal
university.
 English Conversation Course in July 2010 at Suez Canal University.
 March – 2012 (Amadeus Basic Course) AT Nazih Training Center.
 JUNE-2013 (CBCM) Corporate Billing and Customer Management AT Etisalat
Academy in DUBAI.
 August -2014 (Cim) Customer Information Management At Etisalat Head Office
Abu Dhabi .
 February -2015 (Soft Skills Course) At Etisalat Head Office Abu Dhabi .
SKILLS:
Computer Skills:
o Excellent Knowledge of Microsoft Office (Word, Excel, Power point Outlook
and Access) .
o Very Good Knowledge of the Internet and Web browsing.

3.  Language Skills:
o Native language Arabic .
o Good command of both written and spoken English.
 Personal skills:
o Positive, energetic and able to work under pressure
o Excellent communication, leadership skills
o Team player, who is rational, reliable, and flexible
o Meets deadlines as scheduled with quality in work
o Ability to sit in front of computer for prolonged periods of time .
I HEREBY DECLARE THAT THE INFORMATION MENTIONED ABOVE IS TRUE TO THE
BEST OF MY KNOWLEDGE
Mohamed Ali
0508378604