1. REDA M.S HEMELA
Cairo, Egypt ♦ +01008505651 ♦
Email: hemela78@yahoo.com
reda.Mohamed@vodafone.com
SUMMARY OF QUALIFICATIONS
Demonstrated achiever with exceptional knowledge of tourism industry, tour leading, tour
guiding
Experienced in managing tour packages, showing highest degrees of hospitality
Well versed in Egyptology, Egyptian Pharonic, Coptic, Byzantine, and Islamic history
transcription/editing of interviews,and proofreading, most recently as
Expert in handling long-term and short-term touristic programs
Extensive computer training, including knowledge of multiple networking environments
and touristic software programs.
Significant experience-10 years - with operation and executive tasks.
Superb ability to work in unstable, fast-paced, and high pressure environments.
Adaptable, with a good sense of humor.
WORK EXPERIENCE
VODAFONE INTERNATIONAL SERVICE May 2012 –present
International Backoffice SR. Advisor (Customer Services)
o Handling day-to-day customer problems and solving them
o Supervising a team of e-service membersand distribute daily duties
o Supporting new comers and provide them with all needed information
o Providing training courses to new staff to meet the standards
ATON TRAVEL March 2007- April 2012 (Tourist Guide)
o Receiving touristic groups at airports and stay pending to solve problems 24/7
o Responsible for selling touristicprograms, promoting offers and options
o Making sure that tourists are given proper hospitable treatment
o Accompanying touristic groups during their planned visits
o Providing tourists with all required information to facilitate their stay in town
o Providing tourists with proper historic information
CLEOPATRATOURS and HOTELS December 2001- March 2007 (Tourist Guide)
o Receiving touristic groups at airports and stay pending to solve problems 24/7
o Responsible for selling touristicprograms, promoting offers and options
o Making sure that tourists are given proper hospitable treatment
o Accompanying touristic groups during their planned visits
2. o Providing tourists with all required information to facilitate their stay in town
o Providing tourists with proper historic information
COURSES/CERTIFICATES
Diploma in Tourism
Ibn SinaHigh Institute for Tourism; 2004-2005
o How to deal with tourists
o All stages of Egyptian history, culture and customs
o Handling touristic packages and programs
o Egyptian history in Spanish language
o Understanding all multi-cultural environments
EDUCATION
BA,Spanish Language,Ain Shams University, Faculty of Al-Alsun May 2000
SKILLS
Language:Arabic (native); Spanish (Fluent); English (Excellent), and Basic French.
Computer:Excellent MS Office’s skills (Word - Excel – PowerPoint); professional Internet
user; user of all office equipment (Fax Machines - Copying Machines and scanners).
Administration & Executive Skills :
Arranging for conferences, seminars& meetings.
Taking care of all accounts connected to the office's transactions.
Handling correspondencesand pending issues.
Letter Writing and presentation skills
Additional Skills :
Translation from Spanish to Arabic &vice versa.
Spanish & Arabic typing speed
FIELD OF EXPERIENCE& FUNCTIONAL SKILLS
Key Strengths:
Excellent oral and written communication skills.
Strong interpersonal skills.
Flexibility and patience,ability to work in a multi-cultural environment.
Ability to perform and prioritize multiple tasks at once while working independently or
as a team member.
Handling detailswithout losing sight of the overall situation and to follow-up without
supervision.
Ability to evaluate/ judge sensitivity,confidentiality of work issues.
Ambitious, hard- worker, decisive,willing to learnand goal oriented.
Strong organizational skills
Experience in conducting research on the Internet
Ability to work well under pressure and respond to time sensitive tasks
PERSONAL INFORMATION
3. Military Status: Exempted
Marital Status: Married
Nationality: Egyptian
Place Of Birth: Giza
Date Of Birth: 9 April1978
References: Furnished upon request
