1. Hanan Abu Gharbieh
+962 79 7173851 | h.abugharbieh@outlook.com
OBJECTIVE
My career goal is to establish a record of excellent in the field of sales and development. I am seeking to join organization that will
provide me the opportunity to join the particular experience I need to complement what I have acquired through training.
CAREER EXPERIENCE (10+ YEARS)
Sales Consultant at NewHorizons-Amman / Training Center oct 2015 – Present
Team Leader at Luminus Group / Training center (VTCDC) Jan 2010 – Oct 2015
Key Responsibilities:
- Performing cold calls and recalls prompting people to register in our announced public enrollment courses.
- Receiving incoming calls & e-mails and do the necessary action to convert them to visitors or registered students.
- Receiving and greeting the walk-in customers.
- Sitting with customers and convince them to register.
- Do a tour to show walk-in customers our training facilities.
- Providing management with daily & weekly reports regarding achievements of work progress
- Working toward achieving monthly and quarterly sales target assigned by VTCDC Manager.
- Issuing certificates and (To Whom It May Concern) letters to trainees.
- Following up trainees complains and solve it coordinating with all designed divisions
- Create and maintain students’ records in the CRM system.
- Maintaining good relationships with customers to insure repeated business.
- Delivering the certificates to the pass trainees.
Customer Service and Registration at Luminus Group / Al-Quds College Jan 2005 – Jan 2010
Responsibilities:
- Provided the management with daily & weekly reports regarding achievements of work progress.
- Worked toward achieving monthly and quarterly sales target assigned by Manager.
- Issuing of certificates and (To Whom It May Concern) letters to students.
- Followed up students’ academic problems and solved it coordinating with all divisions.
- Academic registration for all students.
- Data entry for all students information’s (marks, status, graduation …etc)
- Prepared all the adjustments for all the students that changes there academic condition coordinating with Al-Balqa university
EDUCATION
Bachelor's degree:
• Political Science, Yarmouk University, Irbid-Jordan, (1998/2003)
Courses Attended:
• Customer Service
• Stress Management
• ICDL
• Communication Skills
SKILLS
- Microsoft Office & Internet research.
- Confident, Creative, Organized and Self-motivated.
- Ability to learn.
- Attention to details.
- Problem solving.
- Work under pressures.

2. Languages
- Arabic : Native Language
- English : Good (both written and spoken)
REFERENCES
It would be pleasure to supply any further information, and references will be provided upon request.
CONTACT & PERSONAL INFORMATION
Address : Amman, Jordan
Phone : +962 79 7173851
E-mail : h.abugharbieh@outlook.com
Nationality : Jordanian
Birth : February 5th
, 1980, Amman
Gender : Female
Marital status : Married