Jonathan VIALE is a hard-working and flexible individual with 5 years of experience seeking a position in customer service. He is currently available in September 2015 after terminating his current contract. He has experience in customer service roles including as a tourist information officer and shipping customer service agent. Jonathan is fluent in English and French with basic Spanish skills. He strives to provide excellent customer interactions and service.

1. Jonathan VIALE
148 avenue Amiral Collet, 83000, Toulon, FRANCE
+33 (0)6 51 00 14 89
jonathan.viale@hotmail.fr
My RESUME online
www.doyoubuzz.com/viale-jonathan
About Me
Hard-working and flexible individual with
5 years of experience. I am actively seeking
a position in Customer Service, I am
motivated to maintain customer satisfaction
and contribute to company success.
Professional Status
 Terminating contract
Available in September 2015
Interests
Turned to the International, I like travelling
and discovering new countries and other
cultures. Open minded, I can adapt myself
easily to new environments.
Languages
- French: mother tongue
- English: fluent
- Spanish: basic
• Customer-focused and team-oriented :
I strive to make every interaction an
excellent one.
• International travel experience.
• Drive for results, demonstrate high
degree of drive and determination.
• Strong communication and customer
service skills along with the ability to
work in a very fast-paced, dynamic
environment.
• Developed new prospects, prospecting
new clients.
• Excellent judgment and decision-
making skills.
• Proactively utilize initiative, innovation
and commitment to continuous
improvement.
• Well-developed computing, literacy and
numeracy skills in an administrative
environment, demonstrating an
attention to detail and a commitment
to service standards.
• Excellent organization and multi-tasking
skills plus impeccable attention to detail
• High standard of ethics and integrity
which inspires trust and confidence.
• Proactively utilize initiative, innovation
and commitment to continuous
improvement.
• Technician in Electronic
Document Management
Systems: Military Insurance,
Sept.13 to August 15, Toulon,
FRANCE
• Tourist Information Officer:
Tourist Information Department,
August 12 to Sept. 12, Toulon,
FRANCE
• Station Dock Assistant: SNCF
Group, Dec. 10 to Feb. 11, Toulon,
FRANCE
• Shipping Customer Service
Agent: Commercial Ports of
Toulon and la Seyne sur Mer,
Sept. 10 to Feb. 11, Var Chamber
of Commerce, Var General
Council, FRANCE
• Airline Customer Service Agent:
International Airport of Toulon-
Hyères, Chamber of Commerce,
Var General Council, FRANCE
EDUCATION / TRAINING
2014 : European Language Passport, European Union – Council of Europe
C2 Proficient user: Indicate level of the Common European Framework of Reference (CEFR)
2013 : Individual Training Certificate as part of the Airport Security, Paris, FRANCE
2011 : Certificate Upper Waystage 2, Wall Street Institute, School of English, Toulon, FRANCE
2009 : Internship (2 months) in Marketing, Nachman International, Eagan, United States of America
2007 : Higher National Diploma : International Trade (level) specialized in Marketing, Management, La Garde
One-year University degree at le Coudon Highschool, 2006-2007
2006 : High school Diploma in Economy, specialized in English, Toulon, FRANCE
Four-year High-school degree at Bonaparte Highschool , 2003-2006
PERSONAL
INFORMATION
SKILLS WORK EXPERIENCE