1. Name: HABIBA ALAA EMAM MOURSY
Address: Dubai, United Arab Emirates
Email: BEBA_ALAA2009@YAHOO.COM
Mobile: +971 56 2147 629
Career Objective:
Personal Banking Officer with experience in Financial Services, Banking
industry and insurance. Objective: Getting a suitable job in sales,
Marketing, Customer Service, Secretary and public relation.
Experience:
Al Qadisiyah Marketing Management - UAE
Marketing Executive
From Jan 2015 till now
• Communicating with target audiences and managing customer relationships.
• Managing the production of marketing materials, including leaflets, posters, flyers and
newsletters.
• Arranging the effective distribution of marketing materials.
• Maintaining and updating customer databases.
• Contributing to, and developing, marketing plans and strategies.
• Monitoring competitor activity and generating leads for products and services.
• Supporting the marketing manager and other colleagues.
Rak Bank, Dubai – UAE
Sales Officer Credit Card Department
From May 2014 to November 2014
• Making daily and weekly plan
• Cold calls to approach new customers
• Dealing with the customers and collecting the documents
• Making loan proposal and submit the cases
• Create new leads and hence create a stable clientele database.
• Provide and ensure customer’s satisfaction from pre-sales to post-
sales.
• Follow up with the costumers.
• Calling/answer customer telephone calls in a professional manner
while assisting their queries.
• Prepares marketing reports and presentations.
• Analyzing customer’s requirements.
• Achieve excellent sales
Vacation International Real Estate

2. Sales and Service Officer
From April 2011 to March 2012
Highlights:
• Devising and planning tours, and arranging itineraries.
• Developing e-tourism platforms, including websites, and constructing
business databases.
• product development
• Plan and sell transportations, accommodations, insurance and other
travel services
• Cooperate with clients to determine their needs and advise them
appropriate destination, modes of transportations, travel dates, costs
and accommodations
• Use promotional techniques and prepare promotional materials to sell
itinerary tour packages
• Meet profit and sales targets
AMAN AL SHARQ FOR RSA AND RV AND EXTENDED WARRANTY SERVICES
Customer Service Officer
From April 2012 to Feb 2014
Highlights
• Create an environment which enables and inspires the team to
enhance relationships with customers in order to maximize sales.
• Develop the skills of the salesmen and do refreshment for the stuff
during the daily workshop
• Discussing with each sales about his last customer and the reason of
not buying
• Solve the problem faced the salesmen
• Create new ideas for the stuff. .
• Helping the salesmen to close the deal fast.
• Managing the environment for more than 8 hours.
• Resolve customer problems or complaints by determining optimal
solutions
Education:
Al Ghourir University, Dubai – UAE
Faculty of Engineering
Major: Electric and Electronic Engineering
Certifications:

3. • ANALOG &DIGITAL ELECTRONICES ADVANCED COURSE
• NATIONAL AIR NEVIGATION SERVICE
• COMMUNICATION, RADAR, NIVIGATION, SATELLITE & CALIBRATION
AND COMPUTER
• PASS IELTS EXAM IN BRITISH COUNCIL IN DUBAI
• Sales Skills & Development of Customer Service Skills course
• MICROSOFT OFFICE SPECIALIST “MOS” DIPLOMA
SKILLS & ABILITIES:
Managing key client relationships within the team and ensuring that a
Client Plan is followed for each client. Making sure that the service,
operational risk and compliance standards are maintained within the team, by
keeping a regular update of monthly and quarterly training courses. Working
with Regional Head and colleagues to develop and grow the business by
identifying product and market development opportunities and helping to
realize them. Protect the organization by ensuring the highest standard of
rigor in client due diligence, operational risk management and client advice
and servicing.
Personal Information:
Date of Birth : 25/05/1991
Nationality : Egyptian
Marital Status : Single
Driving License : UAE Driving License
Visa Type (UAE) : Residence Visa (Labor)
Languages Known: Arabic, English and Dutch
References furnished upon request