The document provides a resume for Samah Elsayed Abdallah, an Egyptian national with over 12 years of experience in office administration, call center work, sales, and accounting. Her objective is to find a full-time position where she can utilize her organizational, communication, and problem-solving skills. Her resume lists her work history and responsibilities in various roles related to administration, customer service, training coordination, and credit card sales.

1. Samah Elsayed Abdallah
Al Barsha –Dubai
Mobile: +971558261667
Visa status: Jebel Ali Free Zone
Nationality: Egyptian
Email: eng.samah91@yahoo.com
PROFILE
- 12 years’ experience in office Administration ,coortdinate ,Call center and Sales
- Bilingual in English & Arabic
- Excellent in Microsoft office –Word , Excel ,Outlook , Network
- Hard worker and Self motivated
- Effective team player
- Good communication skills
OBJECTIVE
Seeking full time position in an office where my organization skills can shine.Aiming for a challenging
and performance oriented strategic position in a reputed firm where I can fully deploy my competencies
and dedicated efforts by actively participating in the activities and thereby enrich my knowledge and to
fulfill organizational as well as career goals.
OVERALL SUMMARY
A reliable and hardworking professional with a practical hands on approach, who always preservers to
Achieve the best results. Able to collect and analyse information and quickly grasp what needs to be done.
Excellent communication and problem solving skills. Good ability to manage and complete projects to the
highest standard.
Experience
Oct 2015
German Building Technology: Jebel Ali, Dubai, UAE
Admin & Accountat
Administration work that would include but not limited to:
- Checking and paying the office bills, rents, etc..
- Take care of company registration and license annual renewals.
- Receive guests and arrange for the meetings
- Cover all travel activities like buying air tickets, hotels booking
- Maintain the manager daily and weekly schedule
- Communicate with clients and vendors as required.
- Filing and maintaining documents
- Assist with all sales activities such as logging sales calls, making cold calls, writing offers and letters as
required by the sales team.
- Creating forms and templates
- Create orders cost sheets: selling price vs. actual cost for each order until order fulfillment.
- Register and maintain records of employee contracts, visas, vacations, leaves, air tickets and benefits
- Print company’s brochures and catalogs
Accounting work:
- Control office expenses to ensure that we do not exceed the allocated budget.
- Control the monthly petty cash
- Issue invoices and follow-up on collections
- Issue payments through cash or cheques and create internal cash flow reports.
- Consolidate bank account statements
- Execute on-line banking instructions/reporting
- Create, maintain employees payroll
- Maintain double entry accounts.

2. Mobinil Contact Center – Egypt2012-2014
Call Center & Technical support
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved
procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
- Provide technical support service..
2011-2012
AL Rowad for Traning development . UAE/Egypt
Training Coordinator
- Coordination with government institutions and public reserve training courses needed by the staff
have need develop for their position at work
- Coordinate and send the contents and goals of the training course to the institution or organization
contracted facilities trained
- Progress certificates of graduation from the training session
- Promotion courses through media and ads.
Lecico Ceramic Company Egypt 2008-2010
Document controller & Adminstartion :
- Manage the filing, storage and security of documents
- Respond to inquiries
- Prepare income statements
- Assist with the annual audit
- Maintain financial files and records
- Issue permits and licenses
- Supervise the lands program
- Supervise customer services and respond to customer inquiries
- Assist with preparation of Bylaws
- Assist with preparation and advertising of contract documents
City Bank- Egypt 2005-2008
Sale Excutice Cradit cards - indoor &outdoor
- Identifies business opportunities by identifying prospects and evaluating their position in the industry;
researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects; recommending
solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and
recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market
activities, and competitors.
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- Administer contracts
Education
 Bachelor degree from the Academy specialized of quality control (QA- QC) 2003
 Human Resources Diploma
References and certificates are available upon request