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The Cloud Revolution
Unlocking Efciency and
Scalability for Modern Enterprises
The Journey to Leadership Success:
Sureendhran
Subramaniam’s
Perspective
Sureendhran Subramaniam
Executive Manager - Asia & Africa
Cloud Broker
AXA Group Operations
Leaders in
Cloud Revolution
Shaping Tech’s
Next Era - 2024
Most Visionary
VOL 05 I ISSUE 03 I 2024
Unleashing Innovation
The Cloud Revolution and Its
Impact on Industries
The cloud revolutionizes the way we
interact with data, offering flexibility and
efficiency previously unimaginable.
Editor's
Note
he transformative impact of visionary leaders is
Tspearheading the Cloud Revolution and shaping
the future of technology. These leaders possess
a rare combination of foresight, innovation, and
strategic acumen, driving forward-thinking initiatives
that redefine the way businesses operate, collaborate,
and innovate in the digital age.
Their visionary leadership transcends industry
boundaries, inspiring organizations to embrace cloud
computing as a catalyst for growth and competitive
advantage. From pioneering new cloud-based
technologies to championing agile development
methodologies, these leaders are at the forefront of
driving innovation and accelerating digital
transformation across sectors.
Their commitment to pushing the boundaries of what’s
possible in the cloud ecosystem is evident in their
relentless pursuit of excellence, as they navigate
complex challenges, anticipate emerging trends, and
seize opportunities for disruptive innovation. Their
visionary leadership serves as a guiding light for the
tech industry, inspiring the next generation of
innovators and thought leaders to push the envelope
and shape the future of technology.
Through the latest edition of Most Visionary Leaders
in Cloud Revolution, Shaping Tech’s Next Era - 2024,
we recognize their invaluable contributions to the
Cloud Revolution. Their visionary leadership serves as
a beacon of inspiration for us all, reminding us of the
boundless potential of technology to drive positive
change and transform the world we live in.
Victors Trailblazing Cloud Revolution
-PrinceBolton
18
C O V E R S T O R Y
A R T I C L E S
08
22
The Journey to Leadership Success:
Sureendhran
Subramaniam’s
Perspective
The Cloud Revolution
Unlocking Efciency and
Scalability for Modern Enterprises
Unleashing Innovation
The Cloud Revolution and Its
Impact on Industries
C
O
N
T
E
N
T
S
CONTENT
Deputy Editor Anish Miller
Managing Editor Prince Bolton
DESIGN
Visualizer Dave Bates
Art & Design Director Davis Mar n
Associate Designer Jameson Carl
SALES
Senior Sales Manager Wilson T., Hunter D.
Customer Success Manager Turner H.
Sales Execu ves Tim, Smith
TECHNICAL
Technical Head Peter Hayden
Technical Consultant Victor Collins
May, 2024
Copyright © 2024 CIOLOOK, All
rights reserved. The content and
images used in this magazine should
not be reproduced or transmi ed in
any form or by any means,
electronic, mechanical,
photocopying, recording or
otherwise, without prior permission
from CIOLOOK.
Reprint rights remain solely with
CIOLOOK.
FOLLOW US ON
www.facebook.com/ciolook
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WE ARE ALSO AVAILABLE ON
Email
info@ciolook.com
For Subscrip on
www.ciolook.com
CONTACT US ON
Pooja M Bansal
Editor-in-Chief
sales@ciolook.com
SME-SMO
Research Analyst Eric Smith
SEO Execu ve Alen Spencer
Brief
Company Name
Scott Turicchi
CEO
Scott is the CEO of Consensus Cloud Solutions, a secure,
digital cloud faxing solution over 20 years ago and has grown
to be the global leader of interoperable digital cloud
technology.
Mor Hanukaev
Director of Cloud
Services
Mor is the Director of Cloud Services of OpenMetal.io, a
technology company that provides cloud-based solutions and
managed services to businesses of all sizes, across the globe.
OpenMetal.io
openmetal.io
Consensus Cloud Solutions
consensus.com
Michel Paulin
CEO
Michel is the CEO of OVHcloud, a global player and the
leading European cloud provider operating over 450,000
servers within 37 data centers across 4 continents to reach 1,6
million customers in over 140 countries.
OVHcloud
ovhcloud.com
Sureendhran
Subramaniam
Executive
Manager - Asia & Africa
Cloud Broker
Sureendhran is Executive Manager - Asia & Africa Cloud
Broker at AXA and has a Senior Management Experience with
global and regional exposure. He has worked for a few fortune
500 MNC's.
AXA Group Operations
axa.com
Valon Rexhepi
Global Vice President
Valon is the Global Vice President of Devoteam, a leading
consulting firm focused on digital strategy, tech platforms, data
and cybersecurity.
Devoteam
devoteam.com
Featured Person
The Journey to Leadership Success:
Sureendhran
Subramaniam’s
Perspective
My focus as a people manager in
recent years has been on
employee well-being and mental
health, ensuring they are
conditioned for the marathon in
their career.
C
O
V
E
R
S
T
O
R
Y
Sureendhran Subramaniam
Executive Manager - Asia & Africa
Cloud Broker
AXA Group Operations
oday’s business climate is a whirlwind of change.
TCompanies must navigate the complexities of
cloud management ensuring secure and scalable
data storage. Simultaneously, they face the challenge of
digital transformation, adapting processes and
workflows to leverage new technologies. This delicate
balance between cloud optimization and digital
evolution is key to staying competitive in a dynamic
market.
Concurrent with these shifting circumstances,
organizations seek leaders who possess a blend of
expertise and adaptability to sail through the digital
era.
Standing out as a seasoned professional in this realm,
Sureendhran Subramaniam possesses a wealth of
experience. With a distinguished background in senior
management across global Fortune 500 MNCs,
Sureendhran brings abundant knowledge and insights
to the table. His journey is a reflection of his untiring
commitment to excellence and innovation in the field of
cloud management and operations.
Specializing in multi-cloud management, hybrid/cloud
services, and digital transformation, Sureendhran is at
the forefront of driving organizational change and
efficiency. His expertise extends to disaster recovery
solutions, IT operations and project management
making him a versatile leader capable of tackling
diverse challenges with precision and finesse.
Sureendhran’s passion for sharing experiences and
knowledge highlights his dedication to continuous
learning and growth. With a keen eye for opportunities
and a penchant for collaboration, he embodies the spirit
of innovation and progress in cloud technology.
In his role as Executive Manager - Asia & Africa Cloud
Broker at AXA Group Operations, Sureendhran is
poised to make significant contributions to the
organization’s success, leveraging his expertise to drive
meaningful change and propel the company forward in
the digital age.
Prioritizing Clients and Teams
Being an experienced professional with 23 years in the
IT technology sector’s infrastructure segment,
Sureendhran has gleaned valuable insights from his
tenure at esteemed global companies like Siemens,
Dell, HPE, and Microsoft. Reflecting on his journey, he
notes, “The solution stack offered to customers often didn’t
fully meet their needs, emphasizing sales targets over
genuine solutions.”
Recognizing this discrepancy, Sureendhran shifted his
approach. “I aimed to add more value by evaluating
solutions for clients, rather than solely focusing on sales
quotas,” he explains. This transition marked a pivotal
moment where he found fulfillment as a trusted advisor
by prioritizing clients’ best interests.
Sureendhran’s journey from technical roles to a
leadership position underscores the diverse skill set
required in the technology landscape. “Becoming a
Technology leader involved embracing new challenges, such
as transitioning to a people manager role,” he shares. This
shift demanded a focus on employee well-being and
mental health ensuring longevity and resilience in their
careers.
With a career marked by adaptability and client-
centricity, Sureendhran’s journey reflects the
importance of aligning solutions with genuine customer
needs, while also prioritizing the holistic well-being of
teams in the fast-paced IT industry.
The Versatility of Cloud Services
Drawing from extensive experience managing multi-
cloud environments, Sureendhran emphasizes the
significance of FinOps in cloud transformation. He
asserts, “Cost is not the key decision-making element to
moving to the cloud.”
Continues Improvement can
only be achieved via
continuous learning due to
the continuous advancements
in technology.
In his view, cloud infrastructure offers a spectrum of
advantages beyond mere cost efficiency including High
Availability, Disaster Recovery on Demand, Scalability,
and Enhanced Security. Sureendhran prioritizes
educating stakeholders on the nuances of cost drivers
in both On-Prem and cloud hosting environments,
advocating for an informed decision-making process.
He advocates for an ‘apple to apple’ comparison urging
organizations to align hosting choices with their
technology strategy and objectives. While
acknowledging the benefits of cloud services,
Sureendhran emphasizes that it’s not a one-size-fits-all
solution to IT challenges, but a versatile hosting
platform offering a myriad of technology services for
organizations to leverage as needed.
The Backbone of Corporate Success
Sureendhran reflects on his tenure in mature
companies highlighting their robust management
support, diverse culture and structured approach to
challenges. He observes, “These companies invest heavily
with consultants to evaluate their standing with global
benchmarks.”
Central to these organizations’ ethos is employee
empowerment and continuous education. Sureendhran
underscores the importance of top management
support in fostering a conducive workplace
environment. “These are key areas of support a people
manager/leader needs,” he asserts.
In his role, Sureendhran implements strategies like
focus time and wellness activities during office hours.
With management backing, these initiatives aim to
alleviate work stress and promote employee well-
being. “Shifting their minds to other fun activities,” he
notes, emphasizes the importance of balancing work
with moments of relaxation and enjoyment.
Driving Performance
Sureendhran emphasizes the importance of translating
the organization’s strategic vision into actionable tasks
for daily operations. He explains that the key here is to
translate and group the strategic vision into smaller
deliverables and associate them with day-to-day
operational tasks.
For Sureendhran, operations entail overcoming
challenges to ensure seamless service delivery while
aligning with the organization’s objectives. He employs
a methodical approach to keep his team motivated,
leveraging clear KPIs and a mutually agreed RACI table.
“My recipe in keeping my team motivated and driven is to
define clear KPIs from the deliverables and assign them to
the team,” he shares.
Regular performance evaluations, conducted quarterly
through one-to-one sessions known as ‘PitStop,’ serve
as checkpoints to monitor progress. Alongside these
evaluations, Sureendhran fosters an environment of
open communication and camaraderie through sharing
sessions, gratitude moments and team-building
activities. These initiatives continuously reinforce the
company’s visions, objectives and goals ensuring
alignment and commitment from the team.
The SCRUM Mindset
As a Certified Professional Scrum Master, Sureendhran
highlights the importance of client satisfaction in
project delivery. He states, “A project can be delivered on
time, but the manner it is delivered is key to achieving client
satisfaction and even client delight.”
Utilizing the SCRUM mindset, Sureendhran focuses on
building high-performing teams capable of adapting to
the evolving demands of clients and the dynamic
advancements in cloud technology. He emphasizes the
need for agility in accommodating market changes,
ensuring that projects not only meet deadlines but also
exceed client expectations.
The key is to translate and group
the strategic vision of the
organization into smaller
deliverables and associate them to
the day-to-day operational task as
much as possible.
Thriving in Change
“Continuous improvement can only be achieved via
continuous learning due to the continuous advancements in
technology,” states Sureendhran. He emphasizes the
importance of ongoing education by assigning personal
learning KPIs to each team member. “Each and every one
of them must complete at least one certification in their
area of expertise annually,” he adds.
Sureendhran encourages participation in customizable
learning programs through the organization’s Human
Resources Learning Management Program. Progress is
tracked where completion of certifications and courses
must be followed by practical application. “They are
required to show how the learning can be used to improve
the current organization’s operations,” he explains. By
fostering a culture of continuous learning and
application, Sureendhran ensures his team remains
adaptable and well-equipped to navigate the evolving
landscape of technology.
Embracing Disruption
Sureendhran is an advocate for continuous learning and
he emphasizes the importance of embracing change,
stating, “We must disrupt to exist.” This mindset drives
him to constantly seek improvement and innovation in
managing cloud operations aiming for efficiency and
cost optimization.
To stay updated on emerging trends, Sureendhran
actively engages with the technology community. “I
keep myself abreast of emerging trends by attending
technology events and participating in conferences,” he
shares. His involvement has earned him recognition as
a cloud subject matter expert, with invitations to speak
at local and regional conferences as a Keynote Speaker
and panel discussion moderator.
Sureendhran’s participation in these events allows him
to contribute to the technology community and bring
valuable insights back to AXA Group Operations. “With
the learning, exposure and participation around technology
advancements,” he explains, “I am able to use and
contribute to AXA Group Operations the learnings and
sharing gained from these activities.” Through his
commitment to continuous learning and knowledge
sharing, Sureendhran remains at the forefront of
technological advancements, driving innovation within
his organization.
Preparing for the Unknown
Reflecting on a compliance risk raised a few years back,
Sureendhran recalls the imperative of ensuring
business continuity during potential disasters. He
recounts, “My task was to ensure minimal business impact
and revenue loss.”
To address this challenge, Sureendhran initiated a
comprehensive risk assessment and planning phase.
“We identified potential threats like natural disasters,
human errors and cybersecurity threats,” he explains. This
was followed by a meticulous Business Impact Analysis
(BIA) to pinpoint the organization’s ‘crown
jewels’—critical applications requiring safeguarding.
Subsequently, a High Availability (HA) and Disaster
Recovery (DR) plan was crafted, outlining procedures
to mitigate risks and ensure uninterrupted business
operations. Concurrently, a secure, resilient backup and
recovery solution was implemented, tailored to the
diverse data types and classifications.
To validate the effectiveness of the plan, regular testing
and scheduled drills for disaster recovery were
conducted. “These steps and plan helped the organization
be ready to address business continuity if a disaster were to
occur,” he affirms, noting the importance of proactive
preparation.
Setbacks and Challenges are
part of our career journey and
my only advice is to never lose
sight of your goal.
Fortunately, the organization has yet to experience an
actual disaster reflecting the value of robust planning
and readiness.
Fostering Unity and Trust
Sureendhran stresses the importance of clear
communication in fostering unity within a team. He
emphasizes, “We must clearly communicate the common
goals and objectives of the organization and make them
understand their role and accountabilities.”
Transparency in communication is pivotal for building
trust among team members. Sureendhran highlights
the necessity of trust and respect as foundational
elements for team cohesion. “For a team to be united,
there must be trust and respect between them,” he asserts.
To promote collaboration and unity, Sureendhran
advocates for team bonding activities and encourages
collective effort towards shared goals. Additionally, he
underscores the significance of leading by example as a
leader. “As a leader, we have to be the model and a mentor
to the team,” he explains. Demonstrating openness and
trust along with fostering collaboration sets the stage
for a cohesive work culture, driving the team towards
success.
Resilience and Reflection
“Setbacks and challenges are part of our career journey,”
advises Sureendhran, emphasizing resilience and self-
reflection as keys to overcoming obstacles. He
suggests, “When faced with setbacks, take time for self-
reflection to assess your strengths, weaknesses and areas of
improvement.”
Maintaining a growth mindset is crucial and helps
enable individuals to view challenges as opportunities
for growth. Sureendhran asserts, “Challenges and
setbacks are a natural part of our leadership journey; we
must accept them as valuable lessons.” To bounce back
stronger, he recommends prioritizing self-care and
seeking feedback from peers. “Stay resilient to come back
stronger than before by focusing on maintaining a healthy
work-life balance and practicing mindfulness,” he advises.
Above all, Sureendhran encourages aspiring leaders to
believe in themselves and their abilities. “Always believe
in yourself, believe in your talent and keep working on your
personal as well as professional growth,” he urges. Indeed,
investing in oneself is the most valuable investment one
can make on the journey to leadership success.
Unlocking Efficiency and
Scalability for Modern Enterprises
www.ciolook.com |May 2024 |
18
The Cloud Revolution
www.ciolook.com | May 2024 |
19
www.ciolook.com |May 2024 |
20
The cloud revolutionizes accessibility,
making powerful resources available to
anyone with an internet connection, leveling the
playing field for innovation.
The cloud revolutionizes accessibility,
making powerful resources available to
anyone with an internet connection, leveling the
playing field for innovation.
The Cloud Revolution
and Its Impact on Industries
www.ciolook.com |May 2024 |
22
Unleashing Innovation
www.ciolook.com | May 2024 |
23
www.ciolook.com |May 2024 |
24
The cloud revolution empowers
collaboration across borders and time zones,
fostering global connectivity and accelerating
progress in every sector.
www.ciolook.com

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  • 1. The Cloud Revolution Unlocking Efciency and Scalability for Modern Enterprises The Journey to Leadership Success: Sureendhran Subramaniam’s Perspective Sureendhran Subramaniam Executive Manager - Asia & Africa Cloud Broker AXA Group Operations Leaders in Cloud Revolution Shaping Tech’s Next Era - 2024 Most Visionary VOL 05 I ISSUE 03 I 2024 Unleashing Innovation The Cloud Revolution and Its Impact on Industries
  • 2.
  • 3. The cloud revolutionizes the way we interact with data, offering flexibility and efficiency previously unimaginable.
  • 5. he transformative impact of visionary leaders is Tspearheading the Cloud Revolution and shaping the future of technology. These leaders possess a rare combination of foresight, innovation, and strategic acumen, driving forward-thinking initiatives that redefine the way businesses operate, collaborate, and innovate in the digital age. Their visionary leadership transcends industry boundaries, inspiring organizations to embrace cloud computing as a catalyst for growth and competitive advantage. From pioneering new cloud-based technologies to championing agile development methodologies, these leaders are at the forefront of driving innovation and accelerating digital transformation across sectors. Their commitment to pushing the boundaries of what’s possible in the cloud ecosystem is evident in their relentless pursuit of excellence, as they navigate complex challenges, anticipate emerging trends, and seize opportunities for disruptive innovation. Their visionary leadership serves as a guiding light for the tech industry, inspiring the next generation of innovators and thought leaders to push the envelope and shape the future of technology. Through the latest edition of Most Visionary Leaders in Cloud Revolution, Shaping Tech’s Next Era - 2024, we recognize their invaluable contributions to the Cloud Revolution. Their visionary leadership serves as a beacon of inspiration for us all, reminding us of the boundless potential of technology to drive positive change and transform the world we live in. Victors Trailblazing Cloud Revolution -PrinceBolton
  • 6. 18 C O V E R S T O R Y A R T I C L E S 08 22 The Journey to Leadership Success: Sureendhran Subramaniam’s Perspective The Cloud Revolution Unlocking Efciency and Scalability for Modern Enterprises Unleashing Innovation The Cloud Revolution and Its Impact on Industries
  • 8. CONTENT Deputy Editor Anish Miller Managing Editor Prince Bolton DESIGN Visualizer Dave Bates Art & Design Director Davis Mar n Associate Designer Jameson Carl SALES Senior Sales Manager Wilson T., Hunter D. Customer Success Manager Turner H. Sales Execu ves Tim, Smith TECHNICAL Technical Head Peter Hayden Technical Consultant Victor Collins May, 2024 Copyright © 2024 CIOLOOK, All rights reserved. The content and images used in this magazine should not be reproduced or transmi ed in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from CIOLOOK. Reprint rights remain solely with CIOLOOK. FOLLOW US ON www.facebook.com/ciolook www.twi er.com/ciolook WE ARE ALSO AVAILABLE ON Email info@ciolook.com For Subscrip on www.ciolook.com CONTACT US ON Pooja M Bansal Editor-in-Chief sales@ciolook.com SME-SMO Research Analyst Eric Smith SEO Execu ve Alen Spencer
  • 9. Brief Company Name Scott Turicchi CEO Scott is the CEO of Consensus Cloud Solutions, a secure, digital cloud faxing solution over 20 years ago and has grown to be the global leader of interoperable digital cloud technology. Mor Hanukaev Director of Cloud Services Mor is the Director of Cloud Services of OpenMetal.io, a technology company that provides cloud-based solutions and managed services to businesses of all sizes, across the globe. OpenMetal.io openmetal.io Consensus Cloud Solutions consensus.com Michel Paulin CEO Michel is the CEO of OVHcloud, a global player and the leading European cloud provider operating over 450,000 servers within 37 data centers across 4 continents to reach 1,6 million customers in over 140 countries. OVHcloud ovhcloud.com Sureendhran Subramaniam Executive Manager - Asia & Africa Cloud Broker Sureendhran is Executive Manager - Asia & Africa Cloud Broker at AXA and has a Senior Management Experience with global and regional exposure. He has worked for a few fortune 500 MNC's. AXA Group Operations axa.com Valon Rexhepi Global Vice President Valon is the Global Vice President of Devoteam, a leading consulting firm focused on digital strategy, tech platforms, data and cybersecurity. Devoteam devoteam.com Featured Person
  • 10. The Journey to Leadership Success: Sureendhran Subramaniam’s Perspective My focus as a people manager in recent years has been on employee well-being and mental health, ensuring they are conditioned for the marathon in their career.
  • 11. C O V E R S T O R Y Sureendhran Subramaniam Executive Manager - Asia & Africa Cloud Broker AXA Group Operations
  • 12. oday’s business climate is a whirlwind of change. TCompanies must navigate the complexities of cloud management ensuring secure and scalable data storage. Simultaneously, they face the challenge of digital transformation, adapting processes and workflows to leverage new technologies. This delicate balance between cloud optimization and digital evolution is key to staying competitive in a dynamic market. Concurrent with these shifting circumstances, organizations seek leaders who possess a blend of expertise and adaptability to sail through the digital era. Standing out as a seasoned professional in this realm, Sureendhran Subramaniam possesses a wealth of experience. With a distinguished background in senior management across global Fortune 500 MNCs, Sureendhran brings abundant knowledge and insights to the table. His journey is a reflection of his untiring commitment to excellence and innovation in the field of cloud management and operations. Specializing in multi-cloud management, hybrid/cloud services, and digital transformation, Sureendhran is at the forefront of driving organizational change and efficiency. His expertise extends to disaster recovery solutions, IT operations and project management making him a versatile leader capable of tackling diverse challenges with precision and finesse. Sureendhran’s passion for sharing experiences and knowledge highlights his dedication to continuous learning and growth. With a keen eye for opportunities and a penchant for collaboration, he embodies the spirit of innovation and progress in cloud technology. In his role as Executive Manager - Asia & Africa Cloud Broker at AXA Group Operations, Sureendhran is poised to make significant contributions to the organization’s success, leveraging his expertise to drive meaningful change and propel the company forward in the digital age. Prioritizing Clients and Teams Being an experienced professional with 23 years in the IT technology sector’s infrastructure segment, Sureendhran has gleaned valuable insights from his tenure at esteemed global companies like Siemens, Dell, HPE, and Microsoft. Reflecting on his journey, he notes, “The solution stack offered to customers often didn’t fully meet their needs, emphasizing sales targets over genuine solutions.” Recognizing this discrepancy, Sureendhran shifted his approach. “I aimed to add more value by evaluating solutions for clients, rather than solely focusing on sales quotas,” he explains. This transition marked a pivotal moment where he found fulfillment as a trusted advisor by prioritizing clients’ best interests. Sureendhran’s journey from technical roles to a leadership position underscores the diverse skill set required in the technology landscape. “Becoming a Technology leader involved embracing new challenges, such as transitioning to a people manager role,” he shares. This shift demanded a focus on employee well-being and mental health ensuring longevity and resilience in their careers. With a career marked by adaptability and client- centricity, Sureendhran’s journey reflects the importance of aligning solutions with genuine customer needs, while also prioritizing the holistic well-being of teams in the fast-paced IT industry. The Versatility of Cloud Services Drawing from extensive experience managing multi- cloud environments, Sureendhran emphasizes the significance of FinOps in cloud transformation. He asserts, “Cost is not the key decision-making element to moving to the cloud.” Continues Improvement can only be achieved via continuous learning due to the continuous advancements in technology.
  • 13.
  • 14.
  • 15. In his view, cloud infrastructure offers a spectrum of advantages beyond mere cost efficiency including High Availability, Disaster Recovery on Demand, Scalability, and Enhanced Security. Sureendhran prioritizes educating stakeholders on the nuances of cost drivers in both On-Prem and cloud hosting environments, advocating for an informed decision-making process. He advocates for an ‘apple to apple’ comparison urging organizations to align hosting choices with their technology strategy and objectives. While acknowledging the benefits of cloud services, Sureendhran emphasizes that it’s not a one-size-fits-all solution to IT challenges, but a versatile hosting platform offering a myriad of technology services for organizations to leverage as needed. The Backbone of Corporate Success Sureendhran reflects on his tenure in mature companies highlighting their robust management support, diverse culture and structured approach to challenges. He observes, “These companies invest heavily with consultants to evaluate their standing with global benchmarks.” Central to these organizations’ ethos is employee empowerment and continuous education. Sureendhran underscores the importance of top management support in fostering a conducive workplace environment. “These are key areas of support a people manager/leader needs,” he asserts. In his role, Sureendhran implements strategies like focus time and wellness activities during office hours. With management backing, these initiatives aim to alleviate work stress and promote employee well- being. “Shifting their minds to other fun activities,” he notes, emphasizes the importance of balancing work with moments of relaxation and enjoyment. Driving Performance Sureendhran emphasizes the importance of translating the organization’s strategic vision into actionable tasks for daily operations. He explains that the key here is to translate and group the strategic vision into smaller deliverables and associate them with day-to-day operational tasks. For Sureendhran, operations entail overcoming challenges to ensure seamless service delivery while aligning with the organization’s objectives. He employs a methodical approach to keep his team motivated, leveraging clear KPIs and a mutually agreed RACI table. “My recipe in keeping my team motivated and driven is to define clear KPIs from the deliverables and assign them to the team,” he shares. Regular performance evaluations, conducted quarterly through one-to-one sessions known as ‘PitStop,’ serve as checkpoints to monitor progress. Alongside these evaluations, Sureendhran fosters an environment of open communication and camaraderie through sharing sessions, gratitude moments and team-building activities. These initiatives continuously reinforce the company’s visions, objectives and goals ensuring alignment and commitment from the team. The SCRUM Mindset As a Certified Professional Scrum Master, Sureendhran highlights the importance of client satisfaction in project delivery. He states, “A project can be delivered on time, but the manner it is delivered is key to achieving client satisfaction and even client delight.” Utilizing the SCRUM mindset, Sureendhran focuses on building high-performing teams capable of adapting to the evolving demands of clients and the dynamic advancements in cloud technology. He emphasizes the need for agility in accommodating market changes, ensuring that projects not only meet deadlines but also exceed client expectations. The key is to translate and group the strategic vision of the organization into smaller deliverables and associate them to the day-to-day operational task as much as possible.
  • 16. Thriving in Change “Continuous improvement can only be achieved via continuous learning due to the continuous advancements in technology,” states Sureendhran. He emphasizes the importance of ongoing education by assigning personal learning KPIs to each team member. “Each and every one of them must complete at least one certification in their area of expertise annually,” he adds. Sureendhran encourages participation in customizable learning programs through the organization’s Human Resources Learning Management Program. Progress is tracked where completion of certifications and courses must be followed by practical application. “They are required to show how the learning can be used to improve the current organization’s operations,” he explains. By fostering a culture of continuous learning and application, Sureendhran ensures his team remains adaptable and well-equipped to navigate the evolving landscape of technology. Embracing Disruption Sureendhran is an advocate for continuous learning and he emphasizes the importance of embracing change, stating, “We must disrupt to exist.” This mindset drives him to constantly seek improvement and innovation in managing cloud operations aiming for efficiency and cost optimization. To stay updated on emerging trends, Sureendhran actively engages with the technology community. “I keep myself abreast of emerging trends by attending technology events and participating in conferences,” he shares. His involvement has earned him recognition as a cloud subject matter expert, with invitations to speak at local and regional conferences as a Keynote Speaker and panel discussion moderator. Sureendhran’s participation in these events allows him to contribute to the technology community and bring valuable insights back to AXA Group Operations. “With the learning, exposure and participation around technology advancements,” he explains, “I am able to use and contribute to AXA Group Operations the learnings and sharing gained from these activities.” Through his commitment to continuous learning and knowledge sharing, Sureendhran remains at the forefront of technological advancements, driving innovation within his organization. Preparing for the Unknown Reflecting on a compliance risk raised a few years back, Sureendhran recalls the imperative of ensuring business continuity during potential disasters. He recounts, “My task was to ensure minimal business impact and revenue loss.” To address this challenge, Sureendhran initiated a comprehensive risk assessment and planning phase. “We identified potential threats like natural disasters, human errors and cybersecurity threats,” he explains. This was followed by a meticulous Business Impact Analysis (BIA) to pinpoint the organization’s ‘crown jewels’—critical applications requiring safeguarding. Subsequently, a High Availability (HA) and Disaster Recovery (DR) plan was crafted, outlining procedures to mitigate risks and ensure uninterrupted business operations. Concurrently, a secure, resilient backup and recovery solution was implemented, tailored to the diverse data types and classifications. To validate the effectiveness of the plan, regular testing and scheduled drills for disaster recovery were conducted. “These steps and plan helped the organization be ready to address business continuity if a disaster were to occur,” he affirms, noting the importance of proactive preparation. Setbacks and Challenges are part of our career journey and my only advice is to never lose sight of your goal.
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  • 18. Fortunately, the organization has yet to experience an actual disaster reflecting the value of robust planning and readiness. Fostering Unity and Trust Sureendhran stresses the importance of clear communication in fostering unity within a team. He emphasizes, “We must clearly communicate the common goals and objectives of the organization and make them understand their role and accountabilities.” Transparency in communication is pivotal for building trust among team members. Sureendhran highlights the necessity of trust and respect as foundational elements for team cohesion. “For a team to be united, there must be trust and respect between them,” he asserts. To promote collaboration and unity, Sureendhran advocates for team bonding activities and encourages collective effort towards shared goals. Additionally, he underscores the significance of leading by example as a leader. “As a leader, we have to be the model and a mentor to the team,” he explains. Demonstrating openness and trust along with fostering collaboration sets the stage for a cohesive work culture, driving the team towards success. Resilience and Reflection “Setbacks and challenges are part of our career journey,” advises Sureendhran, emphasizing resilience and self- reflection as keys to overcoming obstacles. He suggests, “When faced with setbacks, take time for self- reflection to assess your strengths, weaknesses and areas of improvement.” Maintaining a growth mindset is crucial and helps enable individuals to view challenges as opportunities for growth. Sureendhran asserts, “Challenges and setbacks are a natural part of our leadership journey; we must accept them as valuable lessons.” To bounce back stronger, he recommends prioritizing self-care and seeking feedback from peers. “Stay resilient to come back stronger than before by focusing on maintaining a healthy work-life balance and practicing mindfulness,” he advises. Above all, Sureendhran encourages aspiring leaders to believe in themselves and their abilities. “Always believe in yourself, believe in your talent and keep working on your personal as well as professional growth,” he urges. Indeed, investing in oneself is the most valuable investment one can make on the journey to leadership success.
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  • 20. Unlocking Efficiency and Scalability for Modern Enterprises www.ciolook.com |May 2024 | 18
  • 23. The cloud revolutionizes accessibility, making powerful resources available to anyone with an internet connection, leveling the playing field for innovation. The cloud revolutionizes accessibility, making powerful resources available to anyone with an internet connection, leveling the playing field for innovation.
  • 24. The Cloud Revolution and Its Impact on Industries www.ciolook.com |May 2024 | 22
  • 27. The cloud revolution empowers collaboration across borders and time zones, fostering global connectivity and accelerating progress in every sector.