This document provides an overview of organizational behavior (OB) and its key components. It explains that OB involves the study of how individuals, groups, the organization, and the external environment interact to influence behavior within organizations. It also notes that explaining organizational behavior is complex, as it requires carefully analyzing potential factors at multiple levels and avoiding unrealistic generalizations. Finally, the document states that understanding OB can help managers improve organizational effectiveness by providing insights into how to motivate staff and enhance aspects like customer service.

1. Understanding and Managing
People
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2. Aims of this tutorial
> Understand the nature of the unit,
Organisational Behaviour and its
practical significance
> Engage in an exercise what
influences behaviour and
misbehaviour in organisations, and
potential interventions
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3. Structure of unit
Timetable
Assessment
> MCQ 60%
> PDP 40%
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4. So, what is this thing called OB?
Study of structure, functioning and
performance of organizations, and
the behavior of groups and
individuals within them
(Huczynski & Buchanan,2001)
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5. Behavioural components in
organizations
1. The individual
The individuals plat an important
role in the functioning of
organizations, they have a motive..
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6. Behavioural components in
organizations
2.
The group
Certain number of individual
are put together in group to carry
out a given task, they seek one or
multiple goal…
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7. Behavioural components in
organizations
3.
The organization
Organizations are made up of
individual and groups. They are
structured and managed to meet
collective goals. All organizations
have management structures…
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8. Behavioural components in
organizations
4.
The environment
> Environment is a state which has
the potential to effect
organizational practices.
> Environment can be exogenous
or endogenous
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9. Questions
Describe an example of organisational misbehaviour, where you as
a customer were treated badly e.g. this could be the poor
performance of a sales or service/ person in a shop, restaurant or
hotel etc.
Analyse systematically the possible explanations for your
treatment in terms of individual, group, organisational or context
factors. What does above reveal about the nature of explanations
of organisational behaviour?
What might the implications be for the organisation if the poor
performance is not addressed?
What organisational interventions could potentially and
realistically be used to change organisational misbehaviour in your
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example?

10. Summary
OB is a multi-level study of factors
(individual, group, organizational and
environmental) related to the way people
behave in organizations
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11. Summary
2. Explaining OB is complex e.g.,
requires carefully gathered evidence,
critical analysis (identifying, evaluating,
weighing up and reflecting on evidence
before concluding), precise use of terms
eg performance, avoiding making
unrealistic generalizations (from your past
experience, or between individuals, groups.)
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12. Summary
3. OB study helps us to understand what makes
an organization ‘tick’ and may help managers to
improve organizational effectiveness e.g. improve
customer service, staff motivation etc.
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