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Fisb introduction to management & ob

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Fisb introduction to management & ob

  1. 1. Management & OB Aug 2010
  2. 2. Organisational Behaviour <ul><li>OB is the study and understanding of individual and group behaviour , </li></ul><ul><li>and patterns of structure in order to help improve organisational </li></ul><ul><li>performance & effectiveness </li></ul><ul><ul><ul><ul><ul><li>the behaviour of people </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>the process of management </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>the organisational context in which the process of </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>management takes place </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>organisational processes and execution of work </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Interactions with the external envirornment of which </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>the organisation is a part </li></ul></ul></ul></ul></ul><ul><li>Individual----  Central feature </li></ul><ul><li>Groups </li></ul><ul><li>The Organisation--  Structure, systems & processes </li></ul><ul><li>The environment </li></ul>
  3. 3. Management as an integral activity Organisational Processes & Execution of Work Systems of motivation, job satisfaction & rewards Co-coordinating efforts of members of the organisation Coherent pattern of activities within the total work organisation The Individual Personality Skills, Values Attributes Needs & Expectations The Groups Structures & Functions Roles & Relationships Group Influence, pressure The Organisation Objectives & Policies Technology Methods of work Formal structure Style of leaderships The Environment Economic, social, cultural Government Markets Creating an Organisational Climate in which people work willingly and effectively Interrelated Influence on behaviour in work organisations Satisfying the needs of people at work Achieving the goals of the organisation Improved organisational Performance and effectiveness Improving the People- Organisational Relationship
  4. 4. People-Organisation Relationship <ul><li>Human behaviour is influenced by a complex combination of individual,social and cultural factors </li></ul><ul><li>Tensions,conflicts,and politics are almost inevitable </li></ul><ul><li>Informal structures of the organisation and unofficial methods of work </li></ul><ul><li>Initially majority of employees join with the attitude of being eager to do a good job, desirous of performing well and to the best of his/her abilities </li></ul><ul><li>People generally respond in a manner in which they are treated </li></ul><ul><li>Many problems arise not so much from what management does but from the manner how it is done </li></ul><ul><li>Heavy responsibility is placed on the managers and activities of management… systems & processes and style of management </li></ul><ul><li>Therefore, focus needs to be given on improving people-organisation relationship by providing the right balance by: </li></ul><ul><li>- Demonstrating genuine concern for people </li></ul><ul><li>- Communicating </li></ul><ul><li>- Listening.. Not only words, what lies behind </li></ul><ul><li>- Knowing more about individuals, their families, aspirations etc </li></ul><ul><li>- Reward & recognition </li></ul>
  5. 5. The Psychological Contract <ul><li>Not a written contract, but it implies a series of mutual expectations and satisfaction of needs arising from people-organisation relationship </li></ul><ul><li>Process of giving and receiving by the individual and the organisation </li></ul><ul><li>It is unlikely that all expectations of the individual or the organisation will be met. It’s a continuous process of balancing, and explicit and implicit bargaining </li></ul><ul><li>Successful companies adopt a simple formula of balancing to improve people-organisation relationship by : </li></ul><ul><li>- Demonstrating genuine concern for people </li></ul><ul><li>- Communicating </li></ul><ul><li>- Listening.. Not only words, what lies behind </li></ul><ul><li>- Knowing more about individuals, their families, aspirations etc </li></ul><ul><li>- Reward & recognition </li></ul>

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