3. TASK 1: PDP Goal 3
(Academic-related Goal)
• Academic goal- goal that improves your academic
performance when undertaking assignments, such as your
ability to critically research, analyse and synthesise
information into reports/essays, use sources to
evidence/support arguments, use the Harvard approach to
referencing, take lecture notes, etc
• Academic-related goal does not necessarily need to be based
on assignment-feedback but could be
• You can set your 3rd (academic related) goal, even if you have
not received any assignment feedback yet or will not receive
any soon. The student pre-work notes provides them with
some options
• Complete goal 3 work sheet.
• Need to identify an academic related goal and SMART plan
4. Task 2. Emotional intelligence exercise
• How good is your emotional intelligence?
• Complete short questionnaire on Emotional Intelligence
• This provides you with a basic insight into your emotional
intelligence
• Analysis and discussion
• What were your scores on each of the dimensions and
overall? Is there any scope for development?
• How accurate was the profile? If inaccurate, why do you think
this was the case?
5. Task 3
• Differentiate between the concepts of:
• Social intelligence
• “The ability to understand the thoughts and feelings of others and to
manage our relationships accordingly” (Buchanan & Huczynski, 2010)
• Emotional intelligence
• “The ability to identify, integrate, understand, and reflectively manage
ones own and others peoples feelings” (Buchanan & Huczynski, 2010)
• What are Goleman’s five dimensions of emotional intelligence
• To what extent, do you believe emotional intelligence is a useful concept
for individuals and managers?
6. Emotional intelligence - the five domains
• Knowing your emotions
• Managing your own emotions
• Motivating yourself
• Recognizing and understanding other people's emotions
• Managing relationships, i.e., managing the emotions of others
• To what extent, do you believe emotional intelligence is a
useful concept for individuals and managers?
7. Task 3
• Impression management
• “The process by which we control the image that others have of us”
(Buchanan & Huczynski, 2010)
• To what extent are impression management skills learnable and to what
extent are we born with them?
• Is it unethical or deceitful to adjust one’s behaviour in order to modify the
feelings and behaviours of others? What in your view are the ethical
problems raised by the advice that we should consciously manipulate the
impression that others have of us through verbal and non-verbal
communication?
• Do you use, or do you avoid, impression management methods when you are
deciding what to wear to, or what to say at, in various social and work
situations? Provide some examples of situations where you have used
impression management, which strategies you have used, and how useful are
they have been.
8. Impression management
(Rosenfeld, 2001)
•
•
•
•
•
What we do and how we do it
What we say and how we say it
The furnishings and arrangement of our offices
Our physical appearance including clothes and make-up
Non-verbal communication such as facial expressions or
postures
9. Emotional labour
• Management of feeling to create publicly observable
facial display” (Hochschild, 1983)
• The act of expressing organizationally desired
emotions during service transactions” Morris &
Feldman (1996)
• The display of expected emotions” (Asforth &
Humphrey (1993)
10. Emotional labour
• Careful applicant selection
• Employee training
• Employee monitoring
• Flight attendants
• Smile while you dial
• Disney interviews 50 000 candidates annually
