The document discusses several tools of total quality management (TQM), including flowcharts, cause and effect diagrams, check sheets, Pareto charts, histograms, run charts and control charts, and scatter plots. It provides examples of how to use flowcharts to map out processes like patient transport. Cause and effect diagrams, also called Ishikawa or fishbone diagrams, are used to identify potential causes. Checksheets are useful for quality assurance and can be derived from flowcharts and cause and effect diagrams to track specific issues.
The Seven Basic Tools stand in contrast to more advanced statistical methods such as survey sampling, acceptance sampling, statistical hypothesis testing, design of experiments, multivariate analysis, and various methods developed in the field of operations research.
The Seven Basic Tools stand in contrast to more advanced statistical methods such as survey sampling, acceptance sampling, statistical hypothesis testing, design of experiments, multivariate analysis, and various methods developed in the field of operations research.
Quality Journey -Introduction to 7QC Tools2.0.pdfNileshJajoo2
7QC Tool - Quality Journey , Myth about Quality :- Cost of Quality
Check Sheet
Histogram
Pareto Chart
Cause and Effect Diagram
Control Charts
Scatter Diagram
Process Flow Diagram
EFFECT is “WHAT?” Happens
CAUSE is “WHY?” it Happens
EFFECT = RESULT OR OUTCOME
CAUSE = REASON(S) OR FACTOR(S) CONTRIBUTING TO THE EFFECT
Quality Definition :- Doing the right thing , right at first time and every time, meeting
customer’s & investor’s expectations .
Quality Journey -Introduction to 7QC Tools2.0.pdfNileshJajoo2
7QC Tool - Quality Journey , Myth about Quality :- Cost of Quality
Check Sheet
Histogram
Pareto Chart
Cause and Effect Diagram
Control Charts
Scatter Diagram
Process Flow Diagram
EFFECT is “WHAT?” Happens
CAUSE is “WHY?” it Happens
EFFECT = RESULT OR OUTCOME
CAUSE = REASON(S) OR FACTOR(S) CONTRIBUTING TO THE EFFECT
Quality Definition :- Doing the right thing , right at first time and every time, meeting
customer’s & investor’s expectations .
Work Study: Definition, objective and scope of work study. Human factors in work study. Work study and management.
Method Study: Definition, objective and scope of method study, activity recording index aids. Charts to record moments in shop operation – process charts, flow process charts, travel charts and multiple activity charts.
5. Patient Transport Process Example Request made Log & prioritize request Dispatch transport Take patient to X-ray Doctor determines patient needs X-ray Information taken & request is logged Required equipment is found Transporter arrives on ward Ward contacts dispatcher Request prioritized Transport is dispatched Patient transferred from bed Patient taken to X-ray
10. Example check sheets 12 IIIII IIIII II Patient having another exam etc. 3 III Not enough staff 7 IIIII II Patient not ready 5 IIIII Equipment broken Subtotal Tally Type Area: Ward 3b Period: June 1996 Patient Transport Problem Sheet
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